Customer Satisfaction Jobs in Remote

223,598 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Associate Manager, Drive Experience

Company: DoorDash

Location: Remote

Posted Jan 24, 2025

DoorDash's Drive Experience team is seeking an Associate Manager to scale their operations and maintain a human touch for consumers. The role involves working with cross-functional teams to ensure an exceptional customer experience. The ideal candidate is organized, analytical, persuasive, and has 4+ years of experience in a competitive environment. DoorDash offers a comprehensive benefits package including a 401(k) plan, paid time off, and health benefits.

Growth Marketing Manager

Company: Arcesium

Location: Remote

Posted Jan 24, 2025

Arcesium, a global financial technology firm, is seeking a highly experienced Growth Marketer. The ideal candidate should have a proven track record in enterprise SaaS companies, implementing product-led growth strategies resulting in 20-40% growth. Responsibilities include developing and executing comprehensive growth marketing strategies, leveraging data-driven insights, collaborating with cross-functional teams, and leading multi-channel marketing campaigns. Qualifications include a minimum of 7 years of growth marketing experience, strong analytical skills, understanding of the SaaS business model, and proficiency in digital marketing channels. The role is critical for Arcesium's continued expansion and market leadership, with a base salary of $110,000.00 - $170,000.00.

Senior Support Engineer (AMER)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Support Engineer to join their team. The role involves embedding within the Engineering department, interacting daily with customers, and troubleshooting complex issues. The engineer will also contribute to the source code, improve documentation, and build efficient support processes. Key responsibilities include resolving customer issues, advocating for customers, collaborating with various teams, and participating in on-call coverage. The ideal candidate should have experience in managing customer-facing cases, Linux systems administration, scripting languages, and DevOps methodologies. GitLab offers a flexible, all-remote work environment with comprehensive benefits.

Director, AMS Strategic Engagements (Large Deal Pursuits)

Company: ServiceNow

Location: Seattle, WA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director - AMS Strategic Engagements (Large Deal Pursuits) to drive revenue growth and profitability through larger, strategic transactions. The role involves driving end-to-end deal strategy, leading complex negotiations, and collaborating with regional sales organizations. The ideal candidate should have 9+ years in the software industry, 5+ years in consultative direct sales into Enterprise accounts, and experience in large deal or corporate strategy. The role offers a competitive compensation package and opportunities for continuous improvement and growth.

Customer Success Manager, Digital (US East)

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

The Digital Customer Success Manager (CSM) role at Abnormal Security involves creating and sustaining happy customers, acting as a trusted advisor, and solving customer problems. The role requires strong communication, prioritization skills, and experience in an enterprise SaaS product support environment. Key responsibilities include delivering value realization, cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge. The ideal candidate should have 2+ years of CSM experience, strong written and verbal communication skills, and a Bachelor's degree in a relevant field. The role is remote but requires US East location. Compensation ranges from $95,000 to $112,000 USD.

Complaints Senior Lead

Company: Coinbase

Location: Ballymena, United Kingdom / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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