Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Product Designer, Design Systems

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio, a global company committed to opposing racism and promoting diversity, equity, and inclusion, is seeking a Product Designer for its Design Systems team. The role involves creating an inclusive UX platform, Paste, to help designers and engineers build sophisticated user experiences. The ideal candidate will have a strong portfolio, proficiency in Figma, and a solid understanding of visual design principles. They should also be able to collaborate effectively with cross-functional teams and advocate for best practices in design and research methodologies.

Senior Manager Key Account Manager Public Sector Vertical - North East Territory

Company: Samsung Electronics America

Location: Remote

Posted Jan 24, 2025

Samsung Electronics America (SEA) is seeking an experienced market leader to join their Mobile B2B Team, focusing on driving growth within the US State Local and Education Market. The role involves driving enterprise and mission-oriented mobility solutions, maintaining and growing business, and ensuring an excellent client experience. The ideal candidate should have a track record of hitting annual targets, expertise in enterprise mobility, and strong relationships with public sector customers and technology vendors. They will be responsible for securing new revenue, growing Samsung's market share, and developing near-term and long-term solution strategies. The position requires strong communication skills, analytical abilities, and the capacity to travel up to 75% of the time.

Key Account Manager - Germany

Company: CSL

Location: Remote

Posted Jan 24, 2025

Sales Representative - Cincinnati - Injury Prevention

Company: Stryker

Location: Remote

Posted Jan 24, 2025

Stryker is seeking a Sage Sales Representative who is a hard-working, confident, and competitive salesperson with a track record of success. The role involves driving the sale of innovative products designed to improve healthcare efficiency and profitability. The ideal candidate should possess excellent time management, project management, and customer service skills. They must have a Bachelor's Degree or equivalent experience, a valid driver's license, and the ability to handle physical tasks such as moving and setting up products. The role requires strong interpersonal communication skills, the ability to manage time and tasks, and unwavering ethics and integrity. Stryker offers a competitive benefits package including health, financial, and time-off benefits.

Team Leader

Company: MetLife

Location: Remote

Posted Jan 24, 2025

The job involves conducting regular one-on-one coaching sessions to provide feedback and guidance, monitoring and evaluating calls to identify areas for improvement, developing and implementing metrics to assess the impact of voice coaching on call quality and customer satisfaction, creating customized coaching plans, designing and delivering training programs, working closely with operations team, and partnering with quality assurance and operations to align coaching efforts with organizational goals. The role requires experience in voice coaching and training, analytical skills, proficiency in Excel, Word, and PowerPoint, strong people management skills, and understanding of the insurance industry and BPO operations. MetLife, a leading financial services company, is recognized as one of the world's most admired companies and best workplaces.

Senior Machine Learning Scientist

Company: TripAdvisor

Location: Lisbon, Portugal / Remote

Posted Jan 24, 2025

Feasibility Analyst

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, a leading real estate lender in the U.S., is seeking a Feasibility Analyst. This role involves reviewing and approving rehab/flip projects, underwriting project scopes, budgets, and timelines, and monitoring progress. The ideal candidate should have 2-5 years of real estate or construction experience, strong analytical skills, and excellent communication abilities. Kiavi offers competitive benefits including equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and remote work options.

District Sales Manager - Texas/Arkansas (Remote)

Company: Rheem

Location: Searcy, AR / Remote

Posted Jan 24, 2025

Rheem, a global leader in heating, cooling, and water heating equipment, is seeking a District Sales Manager for Texas and Arkansas. The role involves serving as the primary customer contact, ensuring territory responsibility, and providing account management for assigned accounts. The ideal candidate should have a Bachelor's degree, 5+ years of experience in HVACR or building materials sales, and strong communication, presentation, and analytical skills. The role requires extensive travel and the ability to create demand for Rheem products, develop customer relations, and maintain a 'consultative' selling relationship.

Senior Software Engineer, Distributed Systems

Company: Cloudflare

Location: Remote

Posted Jan 24, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Distributed Systems Engineer. They aim to build a better Internet by protecting and accelerating applications online. The role involves working on high-growth products, scaling their network, improving performance, and ensuring system reliability. The company values diversity, inclusiveness, and continuous learning. They offer competitive compensation, equity participation, and comprehensive benefits. Cloudflare is also committed to social causes, such as protecting the free and open Internet through projects like Galileo and Athenian, and providing a secure public DNS resolver, 1.1.1.1.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages