Customer Satisfaction Jobs in Remote

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Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Service Insurance Assistant, Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 24, 2025

Liberty Mutual is hiring for an Insurance Assistant role in their Customer Service Operations (CSO) department. The role involves providing customer service for the involuntary Worker's Compensation department, handling calls, responding to inquiries, taking payments, and providing policy information. The company offers competitive salary based on various factors including skills, experience, education, and location. The job requires proficiency in computers, strong communication skills, and the ability to work in a fast-paced environment. The role is metrics-based with responsibilities including phone handle time, after-call work, schedule adherence, and service tracking. The company values diversity, equity, and inclusion, and offers comprehensive benefits and learning opportunities.

Senior Mainframe Operator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Senior Mainframe Operator with 4-6 years of experience in Mainframe Operations. The role involves operating complex computer systems, supervising networks and applications, and resolving technical issues. The team lead will write turnover reports, document PBIs, and oversee ITSM tickets. This position offers opportunities for problem resolution, process improvement, and career growth. Kyndryl values diversity and inclusivity, and provides state-of-the-art resources and employee learning programs.

Social Media Manager

Company: Databricks

Location: Remote

Posted Jan 24, 2025

Databricks is seeking a Social Media Manager with 35 years of experience in enterprise software, preferably with data and AI companies. The role involves content creation, strategy development, channel management, analytics, collaboration, trend monitoring, and influencer engagement. The ideal candidate should have strong communication, program management, and analytical skills, along with a deep understanding of social media best practices. The pay range is $81,800 - $180,800, depending on the zone.

Sales Representative - Northwest Pennsylvania - Surgical Technologies

Company: Stryker

Location: Remote

Posted Jan 24, 2025

Stryker, a leading medical technology company, is seeking a Surgical Technologies Sales Representative. The role involves promoting and selling Stryker ST products, conducting product evaluations, and maintaining a sample inventory. The ideal candidate should have 5+ years in outside sales, preferably in medical or B2B fields, or a Bachelor's degree. Stryker offers field sales training and an in-house product training program. The company is recognized globally for its innovative medical technologies and has been named one of the World's Best Workplaces by Fortune Magazine.

Technical Lead - Mainframe/iSeries Operations

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Computer Operator with extensive Mainframe/iSeries Operations experience. The role involves operating complex computer systems, supervising networks and applications, and resolving technical issues. The team lead will oversee operational oversight and reporting, interact with customers, and drive process improvements. Kyndryl values diversity and offers opportunities for career growth and professional development. The ideal candidate should possess strong analytical skills, problem-solving abilities, and a growth mindset.

Credit and Collection Analyst

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Credit and Collections Analyst. The role involves managing customer credit limits, resolving outstanding receivables, and establishing credit and collections policies. The analyst will oversee collections, credit processes, and financial transactions, ensuring accuracy in customer data and AR balances. They will also engage with customers, sales, and finance to resolve collection issues, and provide operational support for outsourced collections. The ideal candidate should have 5+ years of finance or collections experience, a bachelor's degree in finance, accounting, or business administration, and preferably a CBA/CBF certification. Bilingual (Spanish/English) and Oracle skills are desirable. Equinix is an equal opportunity employer committed to diversity and inclusion.

Senior Security Detection Engineer | SPLUNK

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Detection Engineer for its Security Organization. The role involves building detections, workflows, and services to improve incident response efficiency. The ideal candidate should have 6+ years of experience in Security Engineering or Security Operations, proficiency in Splunk, understanding of attacks on JavaScript and Java applications, and experience with public cloud technologies. The position is high visibility and critical for scaling threat detection and response functions. It requires passing a ServiceNow background screening and is contingent upon passing a USFedPASS screening, including a credit check, criminal/misdemeanor check, and drug test. The role involves working with security platform engineering teams, platform development teams, and product managers, and providing input on future products for a digital transformation cloud company.

Senior Director, Industry Advisor - HLS

Company: Salesforce

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Salesforce is seeking a visionary and experienced Industry Advisor for Pharma+ accounts. The role involves partnering with various teams to drive growth strategies, represent Salesforce at industry events, and provide thought leadership. The ideal candidate should have deep Pharma expertise, a strong network, and the ability to work cross-functionally. Key responsibilities include customer engagements, influencing industry solutions, and creating credible thought leadership. The candidate must have a minimum of 10 years of experience in relevant functions at a senior level, with a proven track record in leading digital transformation and change management.

Senior Software Engineer I

Company: Braze

Location: Remote

Posted Jan 24, 2025

Select Major Account Executive EST/CST - (Jacksonville, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a remote sales professional for its Majors team. The role involves developing executive-level relationships with strategic accounts, managing end-to-end customer engagements, and demonstrating solution-based sales processes in complex campaigns. The ideal candidate should have 5+ years of full-cycle sales experience, a proven track record of over-achieving quotas, and the ability to handle enterprise deal sizes and C-Level relationships. They should also be comfortable with strategic outbound prospecting, have excellent interpersonal skills, and a passion for the operations world. Samsara offers competitive compensation, benefits, and a flexible working model.

Service Specialist - Tempus

Company: PNC

Location: Remote

Posted Jan 24, 2025

Business Development Manager

Company: Cummins

Location: Remote

Posted Jan 24, 2025

Cummins is seeking a skilled Business Development Manager for Off-Highway engine sales in Czech Republic and Slovakia. The role involves leading sales through EBU and DBU channels, identifying and engaging prospective customers, creating account plans, and utilizing product knowledge to present solutions. The ideal candidate should have fluency in Czech and English, proven account management experience, a strong ownership mindset, solid business insight, and a customer-focused approach.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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