Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior Business Systems Analyst (TRCS)

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Account Representative

Company: Ansys

Location: Sheffield, United Kingdom / Remote

Posted Jan 24, 2025

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Customer Success Manager 3

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

Senior Capacity Engineer

Company: ServiceNow

Location: Redmond, WA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Linux System Admin with expertise in Centos, RedHat 8, and cloud technologies. The role involves managing, monitoring, and optimizing the server farm for ServiceNow's cloud, driving process improvements, and ensuring high automation for scalable solutions. The company values inclusivity, offering competitive compensation and benefits, and encourages candidates from diverse backgrounds.

Contract: Senior/Lead DevOps (Platform Tooling) Engineer

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Platform Tooling Engineer. The role involves supporting both the core Marketplace business and the AI/ML business unit, Umami. The engineer will manage thousands of microservices and tens of thousands of builds per week, using the latest Cloud Native technologies. The Platform Engineering team, where the successful candidate will work, is responsible for every step of the software development life cycle for hundreds of microservices. Key responsibilities include designing and implementing CI/CD pipelines, providing on-call support, and contributing to platform development. Upwork offers impact at scale, innovation and freedom, complex challenges, a collaborative culture, and the opportunity for transformative contributions.

Services Account Manager Motors and Drives (Houston, TX)

Company: GE Vernova

Location: Remote

Posted Jan 24, 2025

The job involves providing support for pre- and post-contractual administration, managing terms and conditions of contracts, handling claims, defining and executing risk modeling activities, and contract estimating processes. The role requires frequent customer engagement, acting as a single point of contact, and collaborating with cross-functional teams to resolve customer issues. The position demands a Bachelor's degree or equivalent experience, with a focus on Services, Sales, and Customer Contract Management. Desired qualifications include industry experience, proven track record in client relationship management, and attention to detail in financial tracking. The base pay range is $92-130k, with potential for bonuses and geographic differentials. Benefits include healthcare, retirement plans, and various other perks.

Senior Product Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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