Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Senior Product and Partnerships Communications Manager - (Canada)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading the development and execution of a comprehensive communications strategy to elevate Samsara's product portfolio, with a focus on AI solutions. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for different audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a high-growth environment with a vibrant culture, and the compensation package is competitive and market-aligned.

Sr. Business Systems Analyst

Company: Smartsheet

Location: Santa Ana, Costa Rica / Remote

Posted Jan 23, 2025

Customer Success Manager, Enterprise (Canada)

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The job description is for a Customer Success Manager (CSM) role with a strong focus on customer satisfaction and retention. The ideal candidate should have extensive experience in enterprise SaaS product support, particularly in building and maintaining executive-level relationships. Key responsibilities include serving as the 'voice of the customer', delivering business reviews, increasing customer adoption of platform features, maintaining product knowledge, building strategic relationships, planning account success, collaborating across functions, and managing risks. The role requires strong technical, analytical, and communication skills, with proficiency in case management systems and CRMs. Fluency in French is a plus, and a degree in Computer Engineering/Computer Science or similar work experience is required.

Senior Product Manager - Security, Compliance, Trust

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Senior Product Manager to drive the vision for its platform security capabilities. The role involves owning and evolving foundational security capabilities, collaborating with engineering teams, and partnering with stakeholders across the US and Europe. The ideal candidate should have a strong technical understanding, a proven track record of delivering results, and excellent communication skills. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

IT Simplification/Cloud Transformation Consultant (m/f/d)

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Kyndryl is seeking a passionate and driven IT Simplification/Cloud Transformation Consultant. The role involves guiding organizations through the transition of their IT infrastructure to cloud-based solutions, optimizing performance, scalability, and cost-effectiveness. The successful candidate will be at the forefront of strategic decision-making, defining sourcing strategies, and delivering complex consulting engagements. They will also have opportunities for growth, innovation, and shaping the evolution of intellectual capital assets. Required skills include a degree in Computer Science or related field, 7+ years of cloud experience, and proficiency in scripting and automation tools.

Samlink BI Specialist for Regulatory Reporting

Company: Kyndryl

Location: Espoo, Finland / Remote

Posted Jan 23, 2025

Kyndryl, a company focused on designing, building, managing, and modernizing mission-critical technology systems, is seeking a BI Specialist for Samlink. The role involves designing, implementing, and maintaining regulatory reports for banks, producing data extracts, and tailoring responsibilities based on the candidate's skills. Kyndryl offers flexible working hours, continuous learning programs, comprehensive wellbeing services, team-building activities, and a company-provided mobile phone. The ideal candidate possesses expertise in Base SAS and SQL, understanding of regulatory reporting for the financial sector, proficiency in data warehousing solutions, strong problem-solving skills, and excellent communication abilities in Finnish and English.

Senior Field Event Marketing Manager - Public Sector - (Dallas, TX)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Senior Field Event Marketing Manager - Public Sector - (Miami, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Staff Developer Educator

Company: Twilio

Location: Remote

Posted Jan 23, 2025

CTM, FSP, EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Clinical Trial Manager (CTM) in their Functional Service Provider (FSP) team to function as a client-embedded Unblinded Monitoring Manager. The role involves overseeing CRO/monitoring aspects related to unblinded IMP management of assigned clinical studies from start to finish. Key responsibilities include participating in study kick-off and team meetings, ensuring CRO unblinded activities comply with trial plans and regulations, leading and guiding unblinded activities, reviewing and approving Master Site Blinding Plans, and maintaining TMF documents. The ideal candidate should have excellent communication skills, knowledge of ICH-GCP, experience with clinical study tools, a Bachelor's or University degree in a relevant field, and at least 5 years of Clinical Operations experience. Thermo Fisher Scientific values employee wellbeing and offers a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages