Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Global SVP, Strategy & Solution Consulting

Company: Creatio

Location: USA

Posted Jan 20, 2025

Creatio, a fast-growing enterprise SaaS company, is seeking an SVP Strategy & Solutions Consulting. The role involves driving business growth, leading a global team of 50 consultants, and collaborating with sales teams. Key responsibilities include strategy consulting, value consulting, solution engineering, and industry consulting. The ideal candidate should have a bachelor's degree, 10+ years of experience in strategy consulting, and enterprise SaaS experience. Strong leadership, communication, and sales skills are required.

Software Engineer - Infrastructure & Platform (Senior / Staff)

Company: Monarch Money

Location: USA

Posted Jan 20, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is well-funded by top venture firms and angel investors, and its founding team consists of product-driven serial entrepreneurs. Monarch is passionate about building a company, product, and brand that both customers and employees love. The company is fully remote and open to applicants within a 5-hour time zone difference of US Pacific Time. As an Infrastructure Engineer, you will play a critical role in growing and evolving Monarch's infrastructure backbone and developer platform, working with autonomy and owning full implementation of your projects. The role involves leading the development of software solutions to enhance cloud efficiency, influencing platform features, providing infrastructure support, and participating in an on-call rotation.

SEO Software Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global team of passionate and innovative individuals, is seeking a Software Engineer with significant experience in SEO to double down on their proven SEO channel. The role involves building programmatic pages, working with the Growth Marketer to map out SEO-focused content, and designing an engaging blog template. The company, which has closed Series B funding at a $11B valuation, is backed by leading names in tech and AI. They are looking for exceptional individuals who combine technical excellence with ethical awareness, driven by a desire to make content universally accessible.

Senior Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The role of a Senior Account Executive involves taking ownership of a territory to bring in high-value net new logo opportunities. This requires building relationships with executive-level contacts, co-selling with channel partners, and being adaptable to changing environments. The successful candidate should have experience in B2B software sales, a hunter's mindset, and strong negotiation and closing skills. They should also be able to collaborate effectively with internal teams and channel partners, and have extensive experience utilizing a CRM. The role involves developing a territory-specific account acquisition strategy, identifying and qualifying leads, and constantly generating pipeline through various techniques.

Head of B2B Marketing

Company: TeamSnap

Location: USA

Posted Jan 20, 2025

TeamSnap, a sports and communication platform, is seeking a Head of Marketing for its B2B business lines. The role involves leading end-to-end marketing strategy, demand generation, content marketing, customer marketing, and marketing innovation. The ideal candidate should have 12+ years of B2B SaaS marketing leadership experience, be data-driven, an inspiring people leader, and have exceptional executive communication skills. TeamSnap offers a remote-first environment with unlimited PTO, premium health coverage, a learning and development stipend, and more. The company is committed to equitable compensation, starting at $220,000, and is dedicated to fostering a culture of trust, accountability, inclusivity, and growth.

Senior Art Director

Company: Found

Location: USA

Posted Jan 19, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are seeking an art director with 8+ years of experience to shape and evolve their brand voice across all touchpoints, from initial customer encounters to long-term relationships. The role involves designing for diverse projects, creating detailed mockups, developing an iterative approach, expanding visual design systems, collaborating on program planning, communicating ideas, and managing projects. The ideal candidate should have a scientific approach, excellent communication skills, a growth mindset, and strong proficiency with tools like Figma and Adobe CC.

Program Specialist - Partner Experience

Company: The Predictive Index

Location: USA

Posted Jan 20, 2025

The text describes a job posting for a Program Specialist position in the PI Network. The role involves supporting partner-focused initiatives, coordinating webinars and surveys, maintaining the Partner Guidebook, and contributing to research sessions. The ideal candidate should have experience with PI, program support, and working in a fast-paced environment. The position is non-exempt, hourly, with a salary range of $60,000-$65,000 annually. The company is open to remote work and offers benefits including a 401k and unlimited PTO.

Account Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is seeking an Account Manager with 3+ years of experience in Sales or Customer Success. The role involves managing accounts to achieve sales targets, generating new business opportunities, and fostering long-term relationships. Key responsibilities include building and maintaining customer relationships, articulating Eventbrite's value, managing renewals and upsells, identifying growth opportunities, and delivering feedback for process improvements. Bonus points for previous experience in the event or ticketing industry, strong sales and negotiation skills, and experience with Groove Gong.

Director of Product Strategy and Operations

Company: ActiveCampaign

Location: USA

Posted Jan 20, 2025

The Director of Product Strategy and Operations is a crucial role that involves driving strategic planning, operational excellence, and cross-functional collaboration for Product and Engineering teams. This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities. The role includes collaborating with the CPO, leading strategic planning processes, developing frameworks for decision-making, building operational processes, managing KPIs, partnering with leaders, providing data-driven insights, and championing organizational values. The ideal candidate should have 57+ years of experience in strategy, operations, or project management roles, preferably within product or engineering organizations. They should possess strong analytical skills, excellent organizational skills, the ability to influence diverse teams, and outstanding communication skills. ActiveCampaign, the company offering this role, is a global multicultural company committed to equitable compensation practices and an inclusive culture. The company offers comprehensive health and wellness benefits, open paid time off, generous 401k matching, professional development resources, and more.

Director - Financial Revenue Operations

Company: Bluesight

Location: USA

Posted Jan 20, 2025

Bluesight is a high-growth healthcare IT company seeking a Director of Financial Revenue Operations. The ideal candidate will have 10+ years of relevant experience in a SaaS organization, be a strategic thinker, and have strong communication skills. The role involves supporting revenue operations, managing forecasts and reporting, implementing financial systems, and collaborating with cross-functional teams. The position offers a competitive salary and benefits package.

Full-Stack Growth Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global voice technology company, is hiring a Software Engineer for the growth team. The role involves working on self-serve customers, consumer prosumer, and B2B growth, focusing on user acquisition, retention, revenue, and referral. The ideal candidate should have strong full-stack engineering skills, product sense, and interest in growth. The company offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Jan 19, 2025

HubSpot is seeking a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing net new business opportunities within the small business space, primarily through outbound prospecting. The successful candidate will position HubSpot's software value, run meetings with prospective customers, and manage a pipeline of outbound and inbound leads. They will also partner with marketing and technology departments, and contribute to the company's values and vision. The position offers a competitive cash compensation range of $140,000 - $160,000 annually, along with potential equity and benefits. HubSpot values transparency in compensation practices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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