Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Staff Experience Designer - Tooling

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The text describes a job opportunity for a Staff Experience Designer at Airbnb. The role involves partnering with various disciplines to create user-friendly, accessible, and inclusive products. The designer will work on a wide range of tooling experiences to support current products and future opportunities. The ideal candidate should have strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration skills. The role requires 10+ years of hands-on product design experience, domain experience in complex areas like multisided marketplaces, and proficiency in UX thinking, systems design, interaction design, visual design, and prototyping. The position is remote eligible but requires occasional meetings with crossfunctional partners based in Beijing.

Salesforce Experience Leader

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Salesforce Experience Leader for a fully remote position based in the US. The role involves leading engagements with enterprise clients, setting objectives and vision, experience design consulting, and advising C-Suite leaders. The ideal candidate should have 8+ years of experience in leadership-based delivery roles, cross-platform Salesforce experience, and an enterprise client portfolio of 10+ years. The role also involves working with other technology portfolios and Salesforce direct teams, and participating in an annual incentive program. TTEC Digital has been certified as a Great Place to Work 2024-2025.

Key Account Director

Company: Tempus

Location: USA

Posted Jan 19, 2025

Tempus, a company passionate about precision medicine, is seeking a Key Account Director to drive sales of their RWD AI sequencing and clinical trial solutions to major biopharma accounts. The role involves proactively identifying and closing new sales opportunities, developing a deep understanding of each account's unique needs, and creating a supporting Tempus strategy. The ideal candidate should have a minimum of 10+ years in Business Development and Sales in the Life Sciences sector, with a proven track record of delivering consistent sales results within Biopharma accounts. They should also have a strong understanding of molecular data and artificial intelligence in drug discovery.

Business Operations Analyst

Company: QuinStreet

Location: USA

Posted Jan 19, 2025

The job posting is for a Business Operations Analyst position. The role involves working with cross-functional teams to analyze business processes, identify areas for improvement, and implement solutions to enhance operational efficiency. The ideal candidate should have a strong background in data analysis, excellent problem-solving skills, and a passion for driving business growth. Responsibilities include monitoring customer performance, generating reports, collaborating with various teams, identifying opportunities for improvement, working with engineering and IT teams, staying updated on industry trends, and managing ticketing systems. Requirements include a Bachelor's degree in Management Information Systems or related field, 1+ year of experience, strong analytical skills, proficiency in Excel and Tableau, and excellent project management skills. The expected salary range is $60000 to $85000 annually, with potential for bonuses and equity. The position also offers standard employee benefits.

Account Growth Manager

Company: QuinStreet

Location: USA

Posted Jan 19, 2025

The job posting is for an Account Growth Manager role in the QuinStreet Rating Platform (QRP) team. The successful candidate will be responsible for driving revenue growth within a portfolio of assigned insurance agency and broker accounts. Key responsibilities include developing tailored growth strategies, meeting sales targets, managing client relationships, and providing strategic sales insights. The ideal candidate should have a BABS degree, 4+ years of sales experience, and proficiency in Excel and BI tools. The salary range is $90,000 to $120,000 annually, with additional benefits and potential bonuses.

Project Coordinator I

Company: User Interviews

Location: USA

Posted Jan 19, 2025

User Interviews is a fully remote company that values a strong remote culture, trust in employees, and continuous improvement. They specialize in participant recruitment and management for user research, working with companies like Atlassian, Amazon, and Spotify. The Project Coordinator role involves managing client projects, recruitment, and customer support. The company offers competitive benefits, including health insurance, retirement plans, and flexible work arrangements. They emphasize diversity, equity, and inclusion, and are committed to continuous improvement.

Director - Brand and Communications

Company: Caribou

Location: USA

Posted Jan 19, 2025

The Director of Brand and Communications role at Caribou involves growing brand awareness and establishing the company as a leader in auto refinancing. The role requires strategic planning, storytelling, relationship building, and managing a team. The ideal candidate should have a strong background in brand strategy, PR, content strategy, and community engagement, with a proven track record in fintech or financial services. Caribou offers competitive compensation, equity options, robust benefits, and opportunities for professional development.

Sr. Business Development Manager - Banking and Wealth Management

Company: QuinStreet

Location: USA

Posted Jan 19, 2025

The job posting is for a role in the Banking and Wealth Management category, requiring an analytical, detail-oriented individual with strong business acumen and client management experience. The role involves direct client management, data analysis, cross-functional collaboration, and thought leadership in marketing practices. The ideal candidate should have a BABS degree, 5+ years of experience in financial services or online marketing, and proficiency in Excel and business intelligence tools. The salary range is $90,000 to $130,000 annually, with additional benefits and potential bonuses.

Leadership & Management in the Healthcare Systems - Faculty

Company: Adtalem Global Education

Location: USA

Posted Jan 19, 2025

Chamberlain University, with a 130-year history, is seeking Part Time Online Visiting Professors for its MSN program. The university is known for its culture of 'Chamberlain Care', which emphasizes service excellence and care for self, colleagues, patients, and all. The role involves teaching courses like 'Leadership & Management Within Complex Healthcare Systems', providing regular feedback, engaging students in discussions, and evaluating academic progress. Qualifications include an MSN and DNP or PhD in nursing, active unencumbered compact nursing license, subject matter expertise, excellent communication skills, and proficiency in MS Office and online platforms. The expected compensation rate is between $715 and $1950 per earned credit hour.

Emerging Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 19, 2025

Vonage is seeking an experienced Emerging Markets Account Executive to grow relationships with tech-savvy customers and build new ones with high-growth digital cloud software companies. The role involves territory management, revenue generation, team collaboration, and supporting implementation. Required qualifications include 2+ years of technology sales experience, success selling communication CRM solutions in SaaS or PaaS models, and experience building relationships with midlevel and senior executives. Desirable qualifications include a solution-oriented sales approach and experience working with the presales team to design innovative CPaaS solutions. Benefits include medical, vision, and dental coverage, income protection, maternity and paternity leave, 401k contributions, unlimited discretionary time off, tuition reimbursement, and more. The position offers a hybrid work arrangement based out of the Holmdel office with the flexibility to work remotely.

Staff Experience Designer - Support

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The role involves partnering with various disciplines to create user-friendly products that foster an emotional connection with the community. The focus is on designing elegant customer support solutions using emerging technologies. Crucial skills include strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration. The Staff Experience Designer will drive a holistic vision for agent tooling, lead multiple initiatives, and collaborate with cross-functional teams. The role requires 10+ years of product design experience, domain expertise in complex areas, and proficiency in UX thinking and systems design.

Director of Marketing

Company: Teikametrics

Location: USA

Posted Jan 19, 2025

Teikametrics, a growth-stage company with a remote-first culture, is hiring a Director of Marketing. The role involves leading end-to-end marketing strategy, managing a high-performing team, and driving revenue growth. The ideal candidate has 8-10 years of marketing experience in SaaS, preferably in Retail or eCommerce, and is highly data-driven. They should be able to build and lead demand generation strategies, shape content marketing, and foster a culture of collaboration and innovation. Teikametrics offers a competitive benefits package, including unlimited PTO, a 401K, learning and development stipend, home office allowance, and flexible work schedule.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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