Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Moderator - Social Media

Company: hims & hers

Location: USA

Posted Jan 20, 2025

Hims & Hers is seeking a detail-oriented Social Media Moderator to join their Content Team. The role involves monitoring and moderating comments and messages across social media platforms, engaging with the audience, and collaborating with marketing and customer support teams. The ideal candidate should have 13 years of experience in social media moderation, community management, or customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include competitive salary, unlimited PTO, comprehensive health benefits, and employee discounts.

Data Scientist - Finance

Company: Figma

Location: USA

Posted Jan 20, 2025

Figma is expanding its team with passionate individuals dedicated to making design accessible. The Finance Data Science team focuses on solving critical business issues, reporting on company performance, and forecasting growth. The ideal candidate should have 5+ years of relevant experience, proficiency in SQL and Python, and knowledge of statistical methods. Figma values continuous learning and development.

Account Manager, Mid-Market

Company: Superhuman

Location: USA

Posted Jan 20, 2025

Superhuman is a company that aims to revolutionize email communication and productivity. They offer the fastest email experience in the world, with customers reporting twice as fast inbox clearance and many achieving inbox zero for the first time in years. Superhuman is not just about email; they plan to expand into calendars, notes, contacts, and tasks, aiming to build the productivity platform of the future. The company values building products that people love, incorporating fun, play, magic, and joy into their experiences. They are looking for an Account Manager to drive revenue growth, create strategic account plans, and exceed sales quotas. The ideal candidate should have 1+ years of experience as an account manager in a SaaS organization, excellent communication skills, a growth mindset, and a bias towards action.

Threat Hunter

Company: Red Canary

Location: USA

Posted Jan 20, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. The Threat Hunting Team, as the customer-facing role, helps customers understand their security environment, make informed decisions, and remediate threats. The role requires 3+ years of IT security experience, EDR capabilities, knowledge of security controls, and strong communication skills. Red Canary offers competitive benefits, including 100% paid premiums, flexible time off, and a rich benefits program.

Product Manager - Core UI

Company: Lattice

Location: USA

Posted Jan 20, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong design taste, and a proven track record in developing products with best-in-class customer experiences. The role involves leading platform-wide initiatives, working cross-functionally, and delivering feature enhancements. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Revenue Platform Manager

Company: Octopus Deploy

Location: USA

Posted Jan 20, 2025

Octopus Deploy, a leading Continuous Delivery solution provider, is seeking a hands-on, technically adept manager to oversee their Revenue Platform Team. The role involves leading a small team, managing the flow of work, fostering a culture of collaboration, and optimizing key revenue systems like Salesforce and Zuora. The successful candidate will work closely with cross-functional teams, collaborate with stakeholders, and report directly to the Director of Revenue Operations. The position requires 5+ years of experience in Revenue Operations, Sales Operations, or a related field, with at least 2 years in a leadership or management role. Deep experience with Salesforce and other key revenue systems, project management, people management, problem-solving, communication, process optimization, and collaboration skills are essential. The compensation for this role is Level 4 Maturing $135,000 USD + stock options or Performing $150,000 USD + stock options, with benefits including annual leave, health care, and 401K matching.

Account Executive - Financial Services

Company: Twilio

Location: USA

Posted Jan 20, 2025

Twilio is seeking a New Business Account Executive for the Financial Services sector. The role involves prospecting, solution selling, and closing new business opportunities across Twilio's Messaging, Voice, and Email products. The ideal candidate should have 8 years of full-cycle sales experience, with a minimum of 3 years in managing or leading quantitative, highly analytical products or solutions. The role requires technical solutions selling experience, comfort with business and technical leaders, and excellent verbal and written communication skills. Twilio offers competitive pay, generous time-off, healthcare, a retirement savings program, and more. The role is remote and based in the US, with pay ranges varying by location.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 20, 2025

Webflow is seeking an Executive Assistant for the Chief Revenue Officer. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, and information flow management. The successful candidate will have 4-6 years of experience supporting senior-level executives, strong organizational skills, excellent communication abilities, tech savviness, discretion, adaptability, and a culture ambassador mindset. The company offers competitive compensation, benefits, and a supportive work environment.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Jan 20, 2025

Chamberlain University, an Adtalem Global Education institution, is dedicated to raising the standard of nursing and healthcare education. It is the largest school of nursing in the US and the leading grantor of BSN degrees to underrepresented minority students. The university aims to address the national nursing shortage through innovative programs. The Academic Support Advisor I role is crucial in promoting student success through accurate and responsive advisement in academics, registration, persistence, and the student experience. The role involves assisting students with course registration, advocating for their advising needs, advising on university policies, and monitoring students to identify at-risk scenarios. The position requires a bachelor's degree, 1+ year of higher education experience, and excellent customer service skills.

Director of Product - Growth

Company: ActiveCampaign

Location: USA

Posted Jan 20, 2025

ActiveCampaign is seeking a strategic and innovative Director of Product Growth to lead high-impact initiatives, drive collaboration with GTM teams, and deliver measurable business outcomes. The role involves setting the vision and strategy for various growth areas, fostering collaboration, and driving the execution of roadmaps that unlock customer and business growth. The ideal candidate should have 8+ years in product management, proven success in driving growth-focused initiatives, strong strategic thinking, exceptional collaboration skills, and a commitment to fostering a culture of innovation and continuous learning.

Director of Account Management

Company: Weights & Biases

Location: USA

Posted Jan 20, 2025

Weights & Biases is seeking an experienced Director of Account Management to lead a high-performing team. The role involves managing the full customer lifecycle for enterprise and digital native accounts, driving account growth and retention, and ensuring renewals of existing ARR. The ideal candidate should have 10+ years of experience in SaaS sales account management, with at least 3+ years in a leadership capacity. They should have a proven track record of driving account growth and managing large complex client portfolios of at least $20M ARR. The company offers competitive salary, equity, and benefits packages, including flexible time off, medical, dental, and vision coverage, remote work culture, and 12 weeks of parental leave for US-based employees.

Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The Account Executive role involves taking ownership of a territory to bring in high-value net new logo opportunities. The successful candidate should have experience in B2B software sales, building relationships with mid-level and executive contacts, and a hunter's mindset for pipeline generation. Responsibilities include developing a targeted account acquisition strategy, building relationships with key decision-makers, collaborating with internal teams, and generating pipeline through various techniques. Requirements include 4+ years of sales experience, a track record of closing strategic deals, and strong negotiation and closing skills. Preferred qualifications include a BA/BS degree, general knowledge of generative AI, and experience with accounts ranging from 200 to 1000+ seats.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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