Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Claims Support Associate

Company: Reserv

Location: USA

Posted Jan 08, 2025

Reserv, an insurtech founded in May 2022, is seeking a Claims Support Associate. The role involves supporting multiline adjusters, managing claim files, and collaborating with leadership for process improvements. The ideal candidate is highly organized, detail-oriented, and passionate about claims support. They should have at least 2 years of experience in insurance or compliance, excellent communication skills, and strong organizational abilities. The company offers a competitive benefits package, including health insurance, 401k, PTO, family leave, and work-from-home flexibility. The salary range is $38,000 - $45,000.

Payor Partnership Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 08, 2025

Grow Therapy is seeking a Payor Partnership Support Specialist for a remote position. The role involves handling live calls, chats, and emails, collaborating with other teams, and working with RCM and Engineering teams to resolve issues. The ideal candidate has at least 2 years of customer support, healthcare billing, or contact center experience, and at least 1 year of phone assistance. They should be adaptable, detail-oriented, empathetic, and have a positive problem-solving attitude. Experience with health insurance billing and working with large databases is preferred.

Partnerships Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that believes conversations are good for business, offering a scalable platform for two-way texting conversations. They prioritize their customers' success and have been named one of the fastest-growing private companies in America for three consecutive years. The company values people first, remote work, exceptional SaaS products, unlimited time off, and continuous improvement. They are seeking an experienced Partner Development Manager to develop and execute strategies for expanding Salesmsg's reach through meaningful and profitable partnerships.

Junior Tech Support Specialist (24/7 live-chat Team)

Company: Access Softek

Location: USA

Posted Jan 08, 2025

The company is seeking a Technical Support Specialist for mobile and online banking technology. The role involves providing 24/7 support to clients, working with a technical team, and coordinating with various departments. The ideal candidate should have excellent English skills, strong troubleshooting abilities, and a good understanding of mobile and online banking products. The position offers full remote work, long-term employment, competitive salary, and a friendly international team. Experience in banking livechat, technical support, Dialogflow, and various mobile platforms is a plus.

Senior Machine Learning Engineer

Company: Rocket Money

Location: USA

Posted Jan 08, 2025

Rocket Money is a company dedicated to empowering individuals to manage their finances effectively. They offer a range of services and tools to help members understand their finances and save time and money. The company's Data team, consisting of Machine Learning Engineers and Data Scientists, builds machine learning-driven product experiences to engage customers with mortgage and personal loan products. They collaborate with product and engineering teams to improve product retention and design ML-driven personalization experiences in onboarding. The role involves building new machine learning-powered user-facing features, optimizing product feedback loops, and developing the next version of Autopilot and Budgets. The ideal candidate is a team player with strong software engineering skills, experience in data science or machine learning engineering, and a deep understanding of context and business impact.

Product and Regulatory Counsel

Company: Mercury

Location: USA

Posted Jan 18, 2025

Mercury, a financial technology company, is seeking a skilled Product and Regulatory Counsel to help invent the future of financial services. The role focuses on lending and credit risk, with opportunities to expand into other product areas. The ideal candidate should have 5+ years of legal experience in fintech, banking, lending, or payments, with a proven track record of transforming compliance challenges into product-centric solutions. Exceptional communication skills and a proactive sense of ownership are required. Familiarity with state licensing regimes for credit products and legal requirements for deposit and credit products, payments, and bank-fintech relationships is essential. Mercury offers a competitive total rewards package, including base salary, equity, stock options, and benefits.

Account Executive

Company: Rockerbox

Location: USA

Posted Jan 18, 2025

Rockerbox is seeking an experienced Account Executive to join their sales team. The role involves managing the entire sales cycle, from qualifying opportunities to closing enterprise-level deals. The ideal candidate will have a proven track record in SaaS sales, ideally in adtech or martech, and experience navigating large, complex customer prospects. The position offers a competitive compensation package, including a base salary and commission, remote work options, comprehensive benefits, and opportunities for professional growth in a fast-paced, high-growth environment.

Manager - MSP Sales

Company: JumpCloud

Location: USA

Posted Jan 08, 2025

JumpCloud is seeking an MSP Sales Manager to lead a team of 8-10 Partner Account Executives, meet or exceed MSP revenue targets, recruit and onboard new AEs, and build talent through career development. The role involves partnering with Customer Support for top-notch partner experiences, identifying top MSP partner prospects, and driving sales execution. The ideal candidate has 5+ years of MSP sales experience in SaaS organizations, understanding of the MSP market, and strong motivational skills. The position offers a competitive compensation package and comprehensive benefits, with a flexible paid time off policy. JumpCloud is committed to being Remote First, with headquarters in the Denver-Boulder CO area and teams in 15+ countries. The company values building connections and fostering a supportive work environment.

Sales Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that offers a scalable text messaging and calling platform for sales, marketing, and support teams. They prioritize their customers' success and have been recognized by Inc Magazine as one of the fastest-growing private companies in America. They are looking for an experienced Sales Manager to lead their sales department, own KPIs, build and maintain relationships with senior executives, and develop a data-driven sales process. The role offers remote work, unlimited time off, competitive benefits, and opportunities for growth and promotion.

Solutions Engineer

Company: UpKeep

Location: USA

Posted Jan 08, 2025

The Solutions Engineer role involves working closely with the Sales team to close deals using deep technical product expertise. Key responsibilities include building tools and processes to improve sales team efficiency, leading complex sales cycles, prescribing solutions for workflow challenges, and ensuring successful deals through customized product demonstrations. The ideal candidate should have 2+ years of experience as a Sales Engineer or PreSales Solutions Engineer in B2B SaaS, proficiency in Salesforce, Google Suites, and virtual conference systems, and strong analytical, organizational, and communication skills. The role requires cross-functional collaboration, adaptability, and a results-oriented mindset.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a global team of innovative individuals, is seeking a talented designer and frontend engineer to create beautiful, intuitive marketing pages. The role involves designing and implementing web assets, collaborating with cross-functional teams, and staying updated with the latest design trends. ElevenLabs, a pioneer in voice technology, has recently closed a Series B funding round at a $11B valuation and is backed by leading tech and AI investors. The company offers high-velocity innovation, a truly global team, and remote-first work culture.

Revenue Operations & Enablement Specialist

Company: UpKeep

Location: USA

Posted Jan 08, 2025

This role is a unique opportunity to lead the enablement function at UpKeep, managing the GTM tech stack, collaborating with leadership, and leading training sessions. The position involves managing the case queue, organizing incentive events, and supporting virtual team events. Essential skills include proficiency in Google Sheets/Excel, Salesforce, and Sales tools. The ideal candidate has exceptional communication skills, project management abilities, and a comprehensive understanding of Sales and Customer Success processes.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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