Customer Satisfaction Jobs in USA
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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.
Community Manager
Company: Gusto, Inc.
Location: USA
Posted Jan 19, 2025
The Community Programs Manager at Gusto will play a crucial role in managing and executing programs for entrepreneurs. This role involves community engagement, program development, operational strategy, budget management, logistics, and cross-functional relationships. Key attributes include being dependable, results-driven, and empathetic. The ideal candidate should have 47 years of experience in community or event management within the SMB sector, strong project management skills, excellent communication abilities, and proficiency in event management software. The cash compensation for this role ranges from $110,000 to $164,000 annually, depending on location.
Sr. Manager - Technical Delivery (PSE)
Company: GitLab
Location: USA
Posted Jan 19, 2025
The role of Senior Manager Technical Delivery at GitLab involves leading Professional Services Engineers who provide installation, migration, training, and advisory services to customers. This includes handling installations from single-node Omnibus to large reference architectures, and advisory services across the entire GitLab feature stack. The role requires interfacing with customers and GitLab Product Engineering teams to ensure customer success and drive improvements into GitLab features and processes. Key responsibilities include establishing and managing goals for Professional Services Engineers, identifying process improvements, developing thought leadership presentations, leading and coaching team members, managing resource assignments, reviewing statements of work, leading consulting delivery, staying updated on GitLab product releases, managing operational metrics and financial goals, collaborating with peers for efficiency improvements, being a trusted advisor to sales teams, delivering updates on key engagements, and demonstrating progressive experience in managing professional services or customer success. GitLab supports this role with benefits for health, finances, and wellbeing, an all-remote asynchronous work environment, flexible paid time off, team member resource groups, equity compensation, a growth and development budget, parental leave, and home office support.
Director of Video Production/Head of YouTube
Company: HubSpot
Location: USA
Posted Jan 18, 2025
HubSpot Media is seeking a senior content leader to lead the video strategy for its B2B content company, which reaches 50 million people monthly through various channels. The ideal candidate will have experience in creating successful YouTube content, scaling high-growth video teams, and managing cross-functional teams. They will be responsible for implementing an editorial strategy that drives audience growth and customer acquisition, setting a high bar for editorial excellence, and guiding a team of producers, scriptwriters, editors, and motion designers. The role offers a competitive cash compensation range of $240,000 to $384,000 annually, along with potential equity and benefits.
Staff Software Engineer - Labels
Company: Shippo
Location: USA
Posted Jan 18, 2025
Shippo, a leading shipping layer for ecommerce, is seeking a Staff Software Engineer for its Labels team. The role involves designing scalable solutions for Shippo's label API and carrier integrations, optimizing label generation, streamlining refund processes, and mentoring team members. Key responsibilities include software service design and deployment, promoting microservices, enhancing the CI/CD pipeline, ensuring system performance, architecting database schemas, leading system design, participating in peer reviews, collaborating with business teams, providing on-call support, championing testing and automation, engaging in business development, and demonstrating leadership and influence. The ideal candidate will have proven experience leading high-impact projects, extensive technical expertise, exceptional communication skills, a customer focus, strong coding skills, strategic thinking, problem-solving abilities, a commitment to excellence, and an advanced degree in Computer Science or related field.
Senior IT SaaS Administrator
Company: Muck Rack
Location: USA
Posted Jan 18, 2025
The company is seeking a Senior IT SaaS Administrator with 2+ years of experience to join their growing team. The role involves working closely with various teams to provision access, automate workflows, administer SaaS applications, and manage vendors. The ideal candidate should have experience with Okta, Google Workspace, M365, Slack, Zoom, and Trelica, as well as knowledge of IT automation and scripting languages. The company values scale, quality, delivery, and customer experience, and offers a competitive salary with a quarterly bonus plan.
Data Analyst - Operations
Company: hims & hers
Location: USA
Posted Jan 19, 2025
The Data Analyst for Operations Analytics role at Hims & Hers involves leveraging analytics to optimize business processes, uncover insights, and enhance efficiency. The role requires strong proficiency in SQL, data manipulation, and modern analytics tools like Looker, Google BigQuery, and DBT. The ideal candidate should have 5+ years of experience in data analysis, operations analytics, or a related field, with a proven ability to work with complex datasets and translate them into actionable insights. The role offers competitive compensation, unlimited PTO, comprehensive health benefits, and a supportive work environment.
Security Architect - Telecommunications
Company: Twilio
Location: USA
Posted Jan 19, 2025
Twilio is seeking a Security Architect with extensive experience in telecom-specific security challenges, technologies, and standards. The role involves designing and implementing security standards across a broad range of Twilio products and services, identifying and extending telecom-specific requirements, and driving the security of telecommunications systems and protocols. The ideal candidate will have a proven track record in reducing risks in complex telecommunications environments and collaborating with technical teams. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more.
Account Executive (Director of Strategic Accounts)
Company: OfferFit
Location: USA
Posted Jan 18, 2025
OfferFit is seeking an Account Executive Director of Strategic Accounts to lead new and existing senior customer relationships. The role involves working closely with business development and marketing teams, leading discussions with potential customers, and determining the highest-impact applications of OfferFit's AI solution. The successful candidate will build relationships with senior leaders at customer companies, communicate customer needs to product and marketing teams, and sell a product with strong product-market fit. OfferFit provides strong support from leadership, prioritizes sales, and offers a fast-paced, supportive, and professional team environment. The ideal candidate is an execution-focused leader, people person, process-driven, entrepreneurial, technology enthusiast, clear communicator, and sales expert with a history of enterprise sales and familiarity with SPIN selling and MEDDPICC qualification methodology.
Security Solutions Consultant (Sales role)
Company: Pax8
Location: USA
Posted Jan 19, 2025
The Security Solution Consultant role at Pax8 involves selling Cloud Security SaaS products to MSPs in the US and Canada. Key responsibilities include qualifying leads, providing product demonstrations, closing sales, managing pipelines, and resolving customer concerns. Ideal candidates have 3+ years of sales and SaaS experience, knowledge of security services, and CRM systems. Familiarity with Pax8's product line and cloud technologies is required. A base salary of $68,250 with OTE starting at $105,000 is offered.
Global Events Lead
Company: Cobalt
Location: USA
Posted Jan 18, 2025
Cobalt, a remote cybersecurity company, is seeking a dynamic Global Events Leader with at least 5 years of event management experience, including 2 years as an Event Lead in a cybersecurity firm. The role involves developing and implementing event strategies, managing budgets, and overseeing onsite logistics. The ideal candidate should have experience in trade shows, field events, and virtual events, and possess strong cross-functional collaboration skills. Cobalt offers competitive compensation, benefits, and opportunities for professional growth.
Platform Product Manager - PMS
Company: Cloudbeds
Location: USA
Posted Jan 18, 2025
The company is seeking a highly skilled Platform Product Manager with expertise in the hospitality industry to lead the development and optimization of their core Property Management System (PMS) platform. The role involves feature development tailored to the unique needs of midmarket and larger properties, ensuring scalability, accuracy, and operational efficiency. The successful candidate will work closely with cross-functional teams to deliver robust solutions, manage taxes and financial elements, and collaborate with engineering teams to optimize platform performance. They will also serve as a liaison between business and technical teams, communicate effectively with stakeholders, and use data to drive continuous improvement of the platform.
Customer Support Representative
Company: Purity Coffee
Location: USA
Posted Jan 19, 2025
Purity Coffee is seeking a Customer Support Representative for a remote position with the option of onsite work in Greenville, SC. The role involves multichannel customer support, including phone, email, live chat, and occasional weekend shifts. The representative will manage 150-250 support tickets weekly, participate in team meetings, and contribute to departmental strategic planning. The ideal candidate should have excellent communication skills, problem-solving abilities, and patience. Familiarity with the coffee industry is a plus. Benefits include paid time off, medical, dental, and vision insurance, 401K, life insurance, and personal development benefits.