Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Manager - Sales Development

Company: Newsela

Location: USA

Posted Dec 20, 2024

The role of Manager of Sales Development at Newselas is a key position in driving business growth and enabling educators to create personalized learning experiences. The role involves coaching and developing a team of SDRs, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. They will also need to be proficient in Salesforce and other sales tools, and have experience coaching using platforms such as Gong or Salesloft. The total compensation for this role also includes incentive stock options and benefits.

Vascular Clinical Specialist

Company: Penumbra

Location: USA

Posted Dec 20, 2024

The Clinical Specialist role involves providing support to regional sales teams in areas such as market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up. The candidate must be located within the Orlando, FL area and have experience in the industry. The role requires developing relationships with hospital personnel, educating customers on product merits, and maintaining open communication lines with customers. The position requires a Bachelor's degree in a relevant field, additional training and certification, and 3+ years of experience in a hospital setting or medical device company. The role involves working in a busy, demanding, and competitive environment with a focus on adhering to the Company's Quality Management System and relevant regulations.

Donor Relations Specialist

Company: Mercy For Animals

Location: USA

Posted Dec 20, 2024

Mercy For Animals is seeking a Donor Relations Specialist to join their development team. The role involves ensuring supporters receive the best customer service, responding to donor inquiries, developing digital donor stewardship materials, managing stewardship donation platforms, conducting research on donor relations best practices, and leading special yearly projects for SMS workplace giving and end-of-year fundraising.

Design Researcher

Company: Dropbox

Location: USA

Posted Dec 20, 2024

The role of a Researcher for Dash involves shaping the future of work by uncovering new problem spaces and identifying opportunities for innovative high-impact experiences. The role requires collaborating with cross-functional teams, driving user-centric research, and influencing Dash's AI-powered offerings. The responsibilities include taking high ownership in identifying and prioritizing research opportunities, designing and delivering impactful research, and advocating for user-centric strategies.

Enterprise Customer Success Manager

Company: NavVis

Location: USA

Posted Dec 20, 2024

NavVis is looking for a Customer Success professional to drive success for their top strategic enterprise customers. The role involves building a trusted relationship with industrial enterprise customers, increasing the usage and adoption of their product offering, and managing customer-specific marketing activities. The candidate should have experience in Customer Success, Presales, Technical Account Management, or Consulting, with a focus on enterprise customers. Fluency in English and German is crucial for successful collaboration with global enterprise customers.

Enterprise Account Executive

Company: Upwork

Location: USA

Posted Dec 20, 2024

Upwork is a global workplace platform that connects businesses and professionals. They have seen significant growth in work done through their platform, with over $38 billion last year. They are seeking a result-oriented individual for an Enterprise Sales role, requiring 2+ years of proven success in net new client acquisition and over achievement of sales quota. The role involves selling software, HCM technology, or staffing/recruiting solutions to enterprise clients.

Payroll Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 20, 2024

The job posting is for a Payroll Administrator position at American Specialty Health Incorporated. The role involves processing and auditing payroll-related disbursements and reporting, ensuring data integrity, and complying with company policies and government regulations. The position is remote and requires a stable internet connection, a minimum of 50 Mbps download and 10 Mbps upload speed, and the ability to work from home with company-provided technology equipment. The responsibilities include execution of all payroll processing and reporting, managing payroll email inbox, assisting in the development and implementation of automated payroll systems, and applying for registration in states where ASH may hire new employees. The ideal candidate should have an Associates degree in Accounting or 34 years of relevant experience, minimum of 2 years experience with computerized multistate payroll systems, and strong Microsoft Office skills. The company offers a positive work environment, equal opportunity employment, and competitive compensation and benefits.

Product Manager - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock, a leading end-to-end investment platform for single-family rental homes, aims to make real estate investing accessible, cost-effective, and simple. They have successfully raised $240 million in Series E funding and expanded to offices in California, Texas, New York, and remote locations. The company is looking for a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines.

Principal Solutions Architect (Strategy/Data Governance)

Company: phData

Location: USA

Posted Dec 20, 2024

The text describes a role as a Principal Solutions Architect in a company that focuses on driving delivery excellence, ensuring customer success, and creating value through technical consulting services. The role requires extensive experience in designing and implementing data solutions, leading and managing teams, and collaborating with clients and technology partners. The ideal candidate should have expertise in various data platforms, cloud and distributed data storage, data integration technologies, and a strong background in software development. The company offers a remote-first work environment, competitive compensation, and excellent benefits.

Account Executive, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 20, 2024

The company is looking for a confident and driven Account Executive to join their team and contribute to their growth. The role involves winning new business, introducing new prospects to Muck Rack, and building rapport with prospects. The successful candidate will be a self-motivated result-driven individual with excellent communication skills and experience in SaaS sales or PR.

Account Manager

Company: Quantum Metric

Location: USA

Posted Dec 20, 2024

Quantum Metric is a remote-first company with a diverse and inclusive culture, offering a fun and engaging work environment. They have a strong focus on customer success, with an Account Manager role that involves strategic customer engagement, account planning, and regular QBRs with clients. The company offers competitive compensation, benefits, and perks, including a flexible work environment, professional development opportunities, and a recharge program after three years. Quantum Metric is a leader in Continuous Product Design, capturing insights from 40% of the world's internet users and supporting nationally recognized brands.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: USA

Posted Dec 20, 2024

Grafana Labs is seeking an Enterprise Account Executive to prospect and grow existing business in the Bay Area. The role requires a consultative sales approach, identifying customer needs, and managing the sales pipeline in Salesforce. The OTE compensation range is $280000-$290000.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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