Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Field Marketing Manager

Company: Starburstdata

Location: USA

Posted Dec 20, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption capabilities. With $414M in venture funding, Starburst has raised significant capital and has been named a Best Place to Work. The company is a remote-first organization with a focus on customer success and revenue growth. The Field Marketing Manager East role involves planning and executing field marketing events, creating customer and prospect programs, and collaborating with sales and marketing teams to drive pipeline growth.

Product Marketing Specialist

Company: Zepz

Location: USA

Posted Dec 20, 2024

The Role of the Product Marketing Specialist at ZEPZ involves growing user bases, focusing on Remittance products and LatAm audiences, defining product roadmaps, and ensuring strong product-market fit. The role requires experience in PMM, market research, data analysis, and B2C product marketing. Fluency in Spanish is required to serve LatAm audiences.

Practice Lead - Data Governance & Privacy

Company: GuidePoint Security

Location: USA

Posted Dec 20, 2024

GuidePoint is seeking a motivated and experienced Data Governance and Privacy Practice Lead to join their growing team. The role involves leading a team of consultants, growing the business, developing new services, creating operational processes, conducting compliance assessments, and more. The successful candidate should have at least 7 years of combined relevant experience and at least one active IAPP certification.

Manager, Software Engineering

Company: Caret

Location: USA

Posted Dec 20, 2024

CARET is a company that provides technology and automation to legal and accounting firms, empowering professionals to focus on what matters. They offer a range of services including practice management, document automation, and payment processing. The company values innovation, agility, and customer success. They are seeking an Engineering Manager with experience in TypeScript, NET, C, and cloud platforms like AWS and Azure.

Business Development Manager

Company: GROUNDFLOOR

Location: USA

Posted Dec 20, 2024

Groundfloor is creating a new category of individual real estate investments accessible to everyone. They are looking for a high-performing Business Development Manager to join their Originations Team. The role involves retail and broker originations, cultivating and growing strong and sustainable customer relationships, and training customers on their products, processes, and services. This role is crucial for Groundfloor in building and growing their business.

Senior Service Operations Analyst

Company: Myriad360

Location: USA

Posted Dec 20, 2024

The text describes a Senior Service Operation Specialist role at Myriad360, focusing on process improvement, operational excellence, and leadership. The ideal candidate should have Six Sigma certification and experience in project management, business analysis, and change management. The role involves driving operational excellence, delivering impactful projects, and fostering a culture of continuous improvement.

Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

Company: Rackspace

Location: USA

Posted Dec 20, 2024

Rackspace is seeking a talented leader for their Managed Services business in the US. The role involves building and overseeing service delivery operations, revenue, margin, and utilization targets. The leader will drive growth of Cloud Managed services, collaborate with pre-sales and go-to-market teams, and establish a Delivery Excellence function. They will also contribute to business growth by creating strategic initiatives, establishing partnerships, and leading a large team of SMEs and managers.

Senior Technical Support Engineer

Company: Apollo

Location: USA

Posted Dec 20, 2024

This job posting is for a Senior Technical Support Engineer position at Apollo. The role involves using technical problem-solving skills to provide excellent customer service to leading companies adopting GraphQL. The position requires expanding knowledge of GraphQL, Apollo, and related cloud technologies. The role involves managing support cases, contributing to self-serve support documentation, and occasionally supporting customers on live calls. The position requires working 8AM-5PM PT and on-call rotations every 68 weeks starting March 2025.

Data Analytics Manager

Company: Pepper

Location: USA

Posted Dec 20, 2024

Pepper is a fast-growing, DTC bra brand that empowers small-chested women. They have grown to eight figures in sales in just five years through focused, profit-minded strategies. They are looking for a Data Analytics Manager to enable faster and more reliable insights-based decisions and performance visibility throughout the company.

Senior Manager - Lifecycle Marketing

Company: Mercury

Location: USA

Posted Dec 20, 2024

The text discusses the role of a Senior Manager of Lifecycle Marketing at Mercury, a financial technology company. The role involves building a lifecycle marketing program, leading a team of email marketers, and collaborating with various teams to achieve growth goals. The ideal candidate has experience in lifecycle marketing, email as a channel, and B2C and B2B SaaS experience. The total rewards package includes base salary, equity, stock options, and benefits.

Program Manager - Seller Process & Experience

Company: Stripe

Location: USA

Posted Dec 20, 2024

Stripe is a financial infrastructure platform for businesses, offering tools to accept payments, grow revenue, and accelerate new business opportunities. The Seller Experience and Insights team is responsible for ensuring optimal tools, systems, and processes for global Stripe GoToMarket teams. They aim to improve productivity and operational efficiency, focusing on defining KPIs, developing a centralized system for insights, and optimizing seller tools and processes.

Senior Manager, Customer Success

Company: Iterable

Location: USA

Posted Dec 20, 2024

Iterable is a top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box activate customers with joyful interactions at scale. It offers individualized, harmonized, and dynamic communications that engage customers throughout their lifecycle at the right time. With its data engine, ease of use, and flexible and open architecture, Iterable helps organizations close the data activation gap by bringing together customer data, design ability, experience delivery, and optimization. It has surpassed $200M in ARR and has raised more than $230M from top-tier investors. Nearly 1200 companies from over 50 countries rely on Iterable to captivate millions of users.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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