Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Director, Reals Management

Company: Dataiku

Location: USA

Posted Dec 19, 2024

The text describes a role at Dataiku, a company leading the AI revolution. The Director of Renewals Management will manage the renewal process, upsell and crosssell, develop value propositions, and negotiate agreements. They will also work with Customer Success and Salesforce to close contracts and identify at-risk accounts. The role requires experience in customer-facing roles, contract management, and negotiation. The company offers competitive compensation and benefits.

Director of Finance and Operations

Company: Happierapp

Location: USA

Posted Dec 19, 2024

The text describes a role at Happier, a vision and values-driven organization. The position involves finance oversight, operational leadership, and supporting the company's mission to help people see more clearly what leads to happiness. The role also includes managing accounting, presenting financials, and ensuring process improvements. The company values clear and kind communication, reasonable work hours, and diversity and inclusion.

Sr Analyst, Revenue Strategy

Company: Procore Technologies

Location: USA

Posted Dec 19, 2024

The job description is for a Senior Analyst Revenue Strategy to join Procore's Revenue Strategy and Planning team. The role involves executing Gotomarket GTM initiatives, conducting quantitative and qualitative analyses, developing financial models, and executing plans to support GTM initiatives. The position requires partnering with GTM teams, Sales, Customer Success, and Marketing to drive an impact on both strategy and execution initiatives. The role is based in Carpinteria CA, Austin TX, or remotely and reports to the Director Revenue Strategy.

Director - Global Proposals & USG Contracts

Company: Planet

Location: USA

Posted Dec 19, 2024

This is a full-time remote position based in the United States, seeking a Director Global Proposals and USG Contracts with 8+ years of experience in Federal contracting and proposals management. The role involves managing the proposals team, owning and executing the US Federal contract management process, and building relationships with stakeholders. The ideal candidate is a quick learner, self-motivated, and has accountability and integrity. This is a great opportunity to work in a dynamic collaborative environment and make an impact with skills and enthusiasm.

Senior Brand Strategist

Company: Raindrop

Location: USA

Posted Dec 19, 2024

The text is a job description for a Senior Brand Strategist at Raindrop Agency. The role involves providing strategic insights and direction, writing strategic brand identities, leading clients through the brand strategy process, and collaborating with internal teams to develop and execute creative strategies. The ideal candidate should have 5+ years of brand-building experience, strong fluency in data, impeccable writing skills, and the ability to lead clients. The role also involves conducting research, leading client calls, and providing a strategic lens for creative materials.

Contracts Specialist I

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Contracts Specialist I to join their Legal and Contracts department. The individual will support the contract management department of the company, not practice law or provide legal advice, and will not negotiate rates. The position offers a salary range of $48,000 to $57,000 full-time, with the option to work remotely from home. The responsibilities include preparing and managing standard and nonstandard form contracts, agreements, and amendments. The individual will also serve as a subject matter expert, drafting correspondence, negotiating contracts, and maintaining contracts and agreements libraries. They will need to have a stable internet connection, minimum internet download of 50 Mbps and 10 Mbps upload speed, and be able to work with other departments and external contacts. The ideal candidate should have a Bachelor's degree in English, History, Political Science, Paralegal, or a related field, and at least one year of experience in contract development and negotiation. They should also be proficient in MS Office and have excellent communication and analytical skills.

Director of Product Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 19, 2024

The text is a job description for a Director of Product Marketing position at ActiveCampaign. The role involves shaping the company's messaging, positioning, and go-to-market strategy, driving product innovation and customer growth. The ideal candidate should have 10+ years of product marketing experience, B2B SaaS experience, and MarTech or adjacent industry experience. They should be able to manage and develop high-performing teams, have excellent storytelling skills, and be able to thrive in fast-paced environments.

Senior Director -Corporate Analytics

Company: Upwork

Location: USA

Posted Dec 19, 2024

Upwork is a global work marketplace serving businesses and professionals, with a focus on trust, data-driven insights, and innovation. The company is committed to diversity, inclusion, and providing exceptional benefits to employees. The Sr Director Corporate Analytics leads a high-performing analytics team, advises senior leaders, and drives data-driven decision-making.

Sr Reconciliation Rep

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Senior Reconciliation Representative to join their Reconciliation department. The role involves reconciling claims, including complex claims for payment, and performing various administrative tasks. The position is remote and requires a stable internet connection, minimum download and upload speeds, and the ability to work from home with company-provided technology. The successful candidate will be trained remotely and must have excellent communication and organizational skills.

Intermediate Site Reliability Engineer - Environment Automation

Company: GitLab

Location: USA

Posted Dec 19, 2024

As a Site Reliability Engineer at GitLab, you will be responsible for maintaining and operating a large number of GitLab environments through automation. This role involves automating all workflows, from provisioning new environments to daily operating tasks. You will work on projects such as creating deployment packages, building dedicated Gitlab setups, and developing tools to orchestrate infrastructure as code workloads. The role requires strong programming skills, experience in running and operating production workloads, and a strong background with Infrastructure as a Code technologies.

Mid-Market Account Executive - Segment

Company: Twilio

Location: USA

Posted Dec 19, 2024

Twilio is seeking a MidMarket Account Executive to join their team on the Segment Sales team. The role involves driving opportunities through the sales cycle, employing a value-oriented sales methodology, and building upon the growth and adoption of Segment in the MidMarket business segment. The successful candidate will be based in the MST or CST timezones and will be expected to travel approximately 15 times a year.

Technical Expert

Company: Grow Therapy

Location: USA

Posted Dec 19, 2024

The role involves championing and driving customer product issues, collaborating with stakeholders, and working to improve the customer experience. The individual will be responsible for efficiently triaging internal tickets, owning and resolving task-oriented issues, and developing deep technical expertise of the Grow platform. They will also be required to communicate openly, guide multiple teammates, and provide timesensitive responses.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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