Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Cloud Specialist - Zero Trust Networking

Company: Zscaler

Location: USA

Posted Dec 13, 2024

Zscaler is seeking an experienced Cloud Specialist to join their team in the US West region. The role involves serving as the local technical expert for customers and sales on the topic of ZT Networking for Cloud, presenting to customers on Zero Trust Networking strategy and vision architecture and deployment, leading conversations about industry trends and emerging changes, discussing competitive offers, and leading and supporting customer ProofofValue with SEs. The ideal candidate has a Bachelor's Degree in Computer Science or a related technical field, 5+ years of experience in Product Management, Technical Business Development, and Technical Sales, and working knowledge in security networking and applications across AWS, Azure, and GCP. Preferred qualifications include Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) working knowledge and experience delivering products as cloud-based services. The role offers a salary range of $162,750 - $232,500 USD, competitive benefits, and a commitment to diversity, equity, and inclusion.

Senior Site Reliability Engineer

Company: Rubrik

Location: USA

Posted Dec 13, 2024

The text describes a role in Information Security at Rubrik, a company committed to diversity, equity, and inclusion. The role involves building and managing security solutions, managing security technologies, and ensuring data governance and sharing relationships with third parties. The position carries special Security and Privacy Responsibilities for protecting the US Federal Governments interests.

Lead, QA Automation

Company: AssistRx

Location: USA

Posted Dec 13, 2024

The text describes a role for a QA Automation Engineer with extensive experience in test delivery, RESTful web services, and microservice architecture. The candidate should have strong communication skills, be a team player, and have experience in Atlassian tools like JIRA and Confluence. They should also have expert-level understanding of test automation frameworks and experience with API testing. The role requires building test frameworks, reviewing workflows, and leading a team. The company offers a supportive environment, competitive pay, and benefits.

Customer Service Representative

Company: Awning

Location: USA

Posted Dec 13, 2024

The Home Depot is seeking a highly skilled Customer Service Representative to join their team. The job involves providing exceptional customer service via phone, email, and chat, and resolving customer issues. The company offers benefits such as a 401k plan, dental insurance, and flexible schedule. They are looking for a passionate individual to deliver exceptional customer experiences in a dynamic work environment.

Senior Game Operations Analyst, Trading Optimization

Company: Prizepicks

Location: USA

Posted Dec 12, 2024

PrizePicks is a fast-growing sports company seeking a detail-oriented individual to enhance customer segmentation and player profiling. The position involves identifying game vulnerabilities, reviewing and profiling members, running analyses on the ruleset structure, and collaborating with analytics to develop optimal trading methods. The ideal candidate should have excellent attention to detail, verbal and written communication skills, and experience in the sports gaming industry.

Director of Business Development

Company: Manaycpa.com

Location: USA

Posted Dec 12, 2024

The text is about Ambrosia Luxury Travel and Dorak USA, two companies specializing in luxury travel to Turkey. They are hiring for a Director of Business Development position to drive business growth in North America. The role requires experience in both luxury travel and group/mass business segments, and the position is remote with travel requirements.

Senior Data Analyst

Company: cBEYONData

Location: USA

Posted Dec 13, 2024

cBEYONData is seeking a Senior Data Analyst to support a multiyear SAP S4 HANA modernization effort for a federal customer. The role involves managing and mentoring junior data analysts, leading data management activities, and ensuring data consistency and accuracy. The ideal candidate should have at least 6 years of related work experience, a Bachelor's degree, and active DoD Secret security clearance.

Senior Recruiter

Company: GiveCampus

Location: USA

Posted Dec 13, 2024

GiveCampus is a leading fundraising platform for nonprofit educational institutions, trusted by over 1300 colleges, universities, and K12 schools. The company has received seed investment from Y Combinator and has achieved six consecutive years of profitability and positive cash flow. They have raised $50 million in 2022 to accelerate growth. GiveCampus supports social mobility initiatives and has been named to Y Combinators Top Companies list and the Inc 5000 list. They have facilitated over $6 billion in charitable giving and are looking for a Senior Recruiter to help grow their team and achieve greater impact.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Product Manager- SaaS Platform

Company: Aravo Solutions, Inc.

Location: USA

Posted Dec 13, 2024

Aravo Solutions Inc is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. They offer a cloud-based platform to help organizations streamline vendor management, mitigate risk, and drive strategic decision-making. The company is seeking a Product Manager to lead the charge in transforming into a product-led agile organization.

Senior Machine Learning Engineer

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Senior ML Engineer will be responsible for building and scaling the LiftIQ Marketing Experimentation and Optimization Platform. They will collaborate with cross-functional teams and stakeholders to ensure business acceptance of models, metrics, visualization, and experiment performance. The role requires strong programming skills in Python, Spark, and expertise in Machine Learning Algorithms and Techniques. The candidate must have 5+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. They should also have experience leading technical teams and managing stakeholders.

Senior Product Designer II

Company: Wistia

Location: USA

Posted Dec 12, 2024

Wistia is a video marketing software company that offers a platform for recording videos, hosting webinars, editing, and organizing videos, as well as measuring performance. They are looking for a Senior Product Designer II to lead design for their recording software, which will enable users to record videos remotely with a team or independently, and collect recordings from collaborators. The role involves collaborating with cross-functional teams, shaping the future of the Records product, and upholding values for inclusive design.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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