Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sr. Director of Engineering - Growth Engineering

Company: hims & hers

Location: USA

Posted Dec 13, 2024

The text describes a pivotal leadership role at Hims and Hers, where the Senior Director of Engineering for the Category team will lead a team to develop and maintain consultation flow experiences across various product categories. The role involves working closely with cross-functional teams, driving high-impact initiatives, and contributing to the development of overall department strategy. The candidate should have 15+ years of relevant work experience in software engineering, strong understanding of modern web technologies, and proven experience in building and managing multiple high-performing teams.

Staff Security Engineer

Company: Olo

Location: USA

Posted Dec 13, 2024

Olo is seeking a skilled security professional to strengthen their defenses and safeguard systems that allow people to order food quickly and securely. The role involves identifying risks, transforming them into opportunities for improvement, and designing and implementing robust security measures. The ideal candidate should have experience in Blue or Purple Team roles, threat detection automation, and building secure by design systems.

Senior Manager - Infrastructure Engineering (Developer Tooling)

Company: Scribd

Location: USA

Posted Dec 13, 2024

Scribd is looking for a Senior Engineering Manager for Developer Tooling to lead a team focused on improving the development experience and productivity of engineers at Scribd. The role involves driving technical strategy, identifying and addressing tooling gaps, leading innovation in developer tooling, and collaborating with engineering leaders across Scribd. The successful candidate will have experience with Ruby on Rails, Golang, JavaScript, TypeScript, AWS Cloud Infrastructure, ECS, EKS, Infrastructure as Code (Terraform), and various tools like Datadog, Sentry, Github, and CDNs.

Customer Service Representatives/Streaming Services

Company: Sutherland

Location: USA

Posted Dec 13, 2024

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The role offers an attractive hourly rate, paid training, generous PTO, and 401k. It also provides monthly recognition and incentive programs, medical dental and vision benefits, EAP health and wellness programs, and more. A strong promote-from-within policy is in place.

Senior Manager Delivery

Company: Appen

Location: USA

Posted Dec 13, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms. They are trusted by major tech companies and help build innovative AI systems. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer remote job opportunities and expect high-performing project management skills.

Senior Technical Support Specialist

Company: Signifyd

Location: USA

Posted Dec 13, 2024

The job posting is for a Senior Technical Support Specialist to join Signifyds Customer Support team. The role requires both conversational and advisory support, as well as tactical and operational support. The ideal candidate should have 7+ years of experience in customer-facing technical support environments, preferably in e-commerce, antifraud, or payments-related domains. They should have extensive experience with querying and scripting tools, and be able to convey technical concepts to both technical and non-technical stakeholders.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Marketing Operations Specialist

Company: StackAdapt

Location: USA

Posted Dec 13, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for a Marketing Operations Specialist to join their expanding team. The ideal candidate will manage end-to-end reporting and analytics for StackAdapt's marketing team and play a critical role in providing insights and recommendations on major marketing decisions.

Senior Product Manager - Nutrition and Meal Delivery

Company: Futurhealth

Location: USA

Posted Dec 13, 2024

The text is a job description for a Senior Product Manager position in the food and nutrition domain. The role involves product management, food sourcing, product development, customer advocacy, and market analysis. The ideal candidate should have over 5 years of product development experience, a strong background in nutrition and meals, and experience launching products at scale in an agile environment.

Infrastructure Engineer

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is looking for an Infrastructure Engineer to make their core product services more reliable, scalable, and efficient. The role is remote, first-time friendly, and offers a competitive cash compensation package tailored to different geographic markets. The engineer will work on creating and testing reliable cloud infrastructure services, balancing reliability, scalability, and cost efficiency concerns. They will also collaborate with product engineering teams and participate in design discussions, code reviews, on-call, and incident response processes.

Sales Executive - Salesforce

Company: TTEC Digital

Location: USA

Posted Dec 13, 2024

TTEC Digital is seeking a Salesforce Practice Specialist to drive revenue growth and expand the client base for their Salesforce practice. The ideal candidate should have 10+ years of experience in an enterprise space with consulting and technical delivery experience, 8+ years in a quota-carrying and sales role, and experience with Salesforce technology solutions. The position offers a competitive salary, benefits, and the opportunity to participate in an annual incentive program.

Engineering Director

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The Engineering Director for Consumer Discovery at Eventbrite will lead a team to develop innovative algorithms and user-centric features, ensuring Eventbrite remains a leading platform for discovering and attending live experiences. The role involves building strong leaders, recruiting top engineering talent, and driving transformations in products and teams. The candidate should have leadership experience, previous experience leading engineering teams, and a strong collaborative and communicative skillset.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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