Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Lead Service Delivery Manager

Company: Bloomreach

Location: USA

Posted Dec 05, 2024

Bloomreach is a leading Commerce Experience Cloud that empowers brands to deliver personalized customer journeys. They offer a suite of products for true personalization and digital commerce growth, including Discovery, Content, Engagement, and more. The company serves over 850 global brands and has recently raised $175 million in funding. The Lead Service Delivery Manager role involves managing external projects, creating project plans, managing implementation projects, and facilitating customer meetings. The ideal candidate has 7+ years of relevant experience, a BABS degree in a technical or business field, and strong presentation, written, and verbal communication skills.

Manager, Enterprise Customer Success

Company: CaptivateIQ

Location: USA

Posted Dec 05, 2024

CaptivateIQ is seeking a Manager of Enterprise Customer Success to lead a team of six high-performing CSMs. The ideal candidate is a results-driven leader with experience in customer success, developing top-tier talent, and driving adoption, retention, and expansion across complex enterprise accounts. The role involves team leadership, customer success strategy development, renewal and retention management, customer engagement, and cross-functional collaboration with Sales, Product, and Professional Services.

Account Executive - Laser Scanning

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis offers tools to map the world as it is and to pave the way to a better future. They are looking for a sales representative to spark curiosity in potential customers and grow existing customer relationships in the AEC Surveying and Laser Scanning verticals. The role involves owning the full sales cycle, showcasing NavVis solutions at trade shows, and closing deals with a high conversion rate, particularly for the innovative NavVis VLX Indoor Mobile Mapping system.

Business Development Specialist - Geospatial Solutions

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis is a technologically-focused global leader in reality capture and digital factory solutions. They are seeking dynamic and driven Business Development Specialists to join their growing US team. The role involves leveraging technical expertise and passion for spatial data and reality capture technologies to drive sales and connect with key players in industries like construction, engineering, and infrastructure.

Account Executive - AEC

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis is seeking an Account Executive focused on the AEC sector to join their expanding US team. The role involves managing a dedicated region, building new client relationships, and strengthening existing ones with targeted AEC accounts. The Account Executive will be responsible for driving the adoption of NavVis solutions among AEC firms, general contractors, and design professionals. They will champion the benefits of in-house laser scanning, demonstrating how NavVis technology lowers project costs and optimizes workflows throughout critical phases.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Dec 05, 2024

Safe Haven Security is seeking an Inside Sales Manager to join their growing team. The role involves managing and growing networked relationships with industry vendor partners, maintaining and exceeding minimum personal sales requirements, and providing real-time coaching and call shadowing. The company offers a competitive weekly base salary, uncapped commissions, overrides, monthly performance bonuses, and health benefits. The candidate will undergo a 3-week mandatory sales management training at the company's corporate headquarters in Kansas City, Missouri.

Content Strategist

Company: Zowie

Location: USA

Posted Dec 05, 2024

Zowie is a company that specializes in AI solutions for customer experience. They aim to help businesses connect faster, personalize better, and solve smarter. Their AI agents handle 12 million conversations monthly, providing rapid support, speaking the brand's voice, and driving customer loyalty. They are looking for a Content Strategist to join their team and create a comprehensive content strategy, including blogs, ebooks, webinars, email copies, podcasts, and video scripts. The ideal candidate should have strong writing skills, extensive experience in creating content plans, and understanding of SEO best practices.

Enterprise Account Executive - Coursera for Business

Company: Coursera

Location: USA

Posted Dec 05, 2024

The Enterprise Solutions team at Coursera serves global organizations, aiming to increase global access to a world-class education. As an Enterprise Account Executive, you'll focus on surpassing sales quotas, driving revenue growth, and consulting with prospective customers. The role requires 4+ years of experience selling Enterprise SaaS solutions, overachieving sales targets, and traveling to customer meetings. Coursera offers competitive pay, benefits, and potential for variable pay and equity.

Global Head of Brand Marketing and Creative Campaigns

Company: Dropbox

Location: USA

Posted Dec 05, 2024

The role of Global Head of Brand Marketing and Creative involves leading efforts to grow, implement, and manage the brand strategy and positioning worldwide. The ideal candidate should have a solid understanding of the B2B SaaS landscape, extensive marketing experience, and a passion for building brands that resonate with customers. The role requires developing and executing the company's global brand strategy, leading and managing a high-performing team, managing the creative process, developing and implementing effective marketing campaigns, and working collaboratively with various teams to integrate with go-to-market strategies.

Director - Sales Effectiveness & Programs

Company: Coursera

Location: USA

Posted Dec 05, 2024

The job overview is for a Director of Sales Excellence and Programs role at Coursera. The role involves developing sales programs, playbooks, and enablement strategies to support growth and instill a disciplined sales process. The role requires a deep understanding of scaling enterprise GoToMarket strategies, modern sales methodologies, and the ability to foster cross-functional collaboration. The role is strategic, involving sales leadership, program development, content management, cross-functional collaboration, performance monitoring, and coaching.

Enterprise Account Executive - Embedded Payroll Partnerships

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. It works in any type of platform, serving small and medium businesses, SaaS business operations, fintech, neobanks, and more. The role of an Enterprise Account Executive for Gusto Embedded Payroll involves engaging with executive teams within leading technology companies to evaluate, negotiate, and offer Gusto's embedded payroll solution as a core part of their strategic initiatives. The ideal candidate should have experience in strategic partnerships, business development, and enterprise sales.

Sr. Manager of Customer Success

Company: Cobalt

Location: USA

Posted Dec 05, 2024

Cobalt is seeking a Senior Manager of Customer Success to help scale and manage their Customer Success Team. The role involves providing training and development opportunities, enabling the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews. The candidate should have 5 years of experience managing a team of Customer Success Managers, a global mindset, and the ability to deliver quality at speed. Cobalt is an equal opportunity employer and offers competitive compensation, equity, and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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