Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Channel Account Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a position at WatchGuard that offers a flexible work philosophy, global workforce, and a culture built on trust, collaboration, and belonging. The Channel Account Manager (CAM) is responsible for promoting and selling network security products, supporting assigned partners, and achieving territory quota attainment. The CAM must have experience with a two-tier channel sales ecosystem, network/cyber security space, and sales excellence with national partner accounts. The position offers a comprehensive benefits plan, other perks, and a commitment to fostering an inclusive workplace. WatchGuard is a global leader in network security and intelligence, and they prioritize creating an environment where all voices are heard and respected.

Senior Data Analyst, Customer Success

Company: Simplepractice55

Location: USA

Posted Dec 05, 2024

SimplePractice is a company dedicated to improving the health and wellness industry by providing innovative solutions for practitioners and their clients. They offer a suite of tools to support practitioners on their clinical journey, manage their business and practice, and enable new clients to discover and interact with practitioners. The company is seeking a Senior Data Analyst to join their Customer Success team, with a focus on driving data-driven decisions and strategies to enhance customer satisfaction and retention. The role involves analyzing complex data sets, developing and maintaining team level dashboards and reports, and working with customer support interactions. The desired skills and experience include a Bachelor's degree in Data Science or a related field, at least 7 years of experience in data analysis, proficiency in Tableau, and strong analytical skills.

Head of Engineering - Risk

Company: Mercury

Location: USA

Posted Dec 06, 2024

The text discusses the strategic gates and pathways of the Cyclopean walls of Rajgir that enabled commerce and daily life to thrive even during conflict, supporting the rise of the Magadha kingdom. It also mentions the Risk function at Mercury, which safeguards customers while enabling responsible and compliant expansion of the financial platform. The Head of Risk Engineering is expected to lead a team to design, develop, and scale systems for fraud detection and regulatory compliance, ensuring robustness and adaptability to evolving challenges.

Enterprise Account Manager

Company: PriceSpider

Location: USA

Posted Dec 05, 2024

PriceSpider is a company that aims to revitalize the buyer's journey and help people reconnect with brands they love. They focus on providing a human touch to commerce, serving the best brands worldwide, and valuing diversity and inclusion. The company offers a remote job as an Enterprise Account Manager, responsible for driving commercial strategy, sales, and revenue growth. The role requires 35 years of B2B sales experience, preferably in a SaaS solution-based environment, and a proven track record of meeting or exceeding sales quotas. The company offers benefits such as flexible work arrangements, a 401K match, medical, dental, and vision insurance, paid parental leave, a technical stipend, professional development programs, and wellness programs.

Staff Backend Engineer - Access Control

Company: Webflow

Location: USA

Posted Dec 06, 2024

At Webflow, a Website Experience Platform, a Staff Backend Engineer is sought after to build and scale access control systems, collaborate with cross-functional teams, and improve planning, development, and deployment processes. The role offers a healthy work environment, equity ownership, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Software Engineer (Ruby on Rails - SEO)

Company: Scribd

Location: USA

Posted Dec 06, 2024

Scribd is seeking a talented Senior Software Engineer to join their SEO team. The role involves building and maintaining backend systems using Ruby on Rails, with a focus on driving organic traffic growth through technical excellence and innovation. The ideal candidate will have 5+ years of professional software development experience, strong proficiency in Ruby on Rails, and experience with databases, testing, and version control. The position is based in San Francisco, with remote employees required to have their primary residence in certain states. The company offers a competitive equity ownership, comprehensive benefits package, and opportunities for continuous learning and growth.

Bodily Injury Claims Examiner

Company: Sedgwick

Location: USA

Posted Dec 05, 2024

The text highlights the caring and supportive culture of Sedgwick, where employees are valued and have opportunities for growth and development. The role of a Bodily Injury Claims Examiner is described, which involves analyzing and processing claims, negotiating settlements, and communicating with claimants and clients. Sedgwick is an Equal Opportunity Employer and offers a comprehensive benefits package.

Channel Account Manager

Company: Pax8

Location: USA

Posted Dec 06, 2024

The Channel Account Manager (CAM) position involves supporting partners in selling Cloud Services to end customers. The CAM takes ownership of the sales cycle, identifies prospects, and closes new business with the goal of driving revenue and increasing Pax8 market share. They utilize the Pax8 sales methodology and manage a 30-60 day sales funnel. The CAM builds relationships with partner sales teams, understands customers' business objectives, and serves as a cloud technology expert. They provide support to other CAMs and assist in training them on Cloud Services.

Product Manager III

Company: Aya Healthcare

Location: USA

Posted Dec 05, 2024

Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, offering tech-enabled services to help organizations manage their contingent labor needs. They value employee satisfaction, innovation, diversity, and high achievement. The Product Manager III role involves managing software initiatives, gathering requirements, and coordinating project details. Aya offers competitive benefits, a positive work environment, and a salary range of $160,000 to $175,000.

Revenue Operations Manager

Company: Sanity

Location: USA

Posted Dec 06, 2024

Sanityio is a modern flexible content operating system that replaces rigid legacy content management systems. The role involves helping Sanity's Go to Market teams leverage process and technology to grow revenue and create amazing customer experiences. The position requires expert administration of GTM tools, strong B2B SaaS GTM understanding, and proven experience owning Revenue Operations projects end-to-end.

AM or Engineer Moving to Sales Associate

Company: Loka, Inc

Location: USA

Posted Dec 05, 2024

Loka is seeking a software engineer or cloud account manager to transition into an Associate Sales Lead role. They offer a unique platform to leverage expertise and contribute to innovative projects. Key responsibilities include working with Loka Sales Leads, assisting in the sales process, building relationships with AWS stakeholders, collaborating with the engineering team, and representing the company at industry events.

Lead Product Manager

Company: Builder

Location: USA

Posted Dec 05, 2024

The Lead Product Manager at Builderio will work directly with the CEO to drive the core platform strategy and execution, with a focus on owning and driving the product strategy for the core Publish CMS platform. The role requires strong technical background, especially with frameworks like React, and experience leading successful developer-focused products. The company offers unlimited time off, mental health days, paid parental leave, and other benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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