Customer Satisfaction Jobs in USA

203,565 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Sr. Full Stack Software Engineer

Company: FireMon

Location: USA

Posted Nov 10, 2024

FireMon is looking for a Full Stack Software Engineer to join their team. The role involves designing, building, and delivering firewall management solutions. The company values agility, creativity, and collaboration, and is looking for someone with a passion for building exceptional solutions.

Senior Security Analyst – Risk and Compliance

Company: Jenzabar

Location: USA

Posted Nov 10, 2024

The Senior Security Analyst will lead Jenzabar's Risk and Compliance efforts, establishing and maintaining the company's IT security governance, risk, and compliance program. The role involves leading centralized audit and IT compliance support, creating and maintaining IT governance frameworks, and analyzing current and emerging IT security risks.

Support Staff

Company: Runway

Location: USA

Posted Nov 10, 2024

Runway is building a tool for content creation, and they're looking for a support role to help users. The role involves answering tickets, collaborating with engineering, and creating documentation. The company values creativity, passion, and learning, and is open to non-traditional backgrounds.

Software Engineer - Edge

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for engineers to help build functional systems that improve product and customer experience. The company provides a great compensation package, inclusive healthcare, and flexible time off.

Senior Analyst

Company: JustAnswer

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Analyst position at JustAnswer, a San Francisco-based company that connects customers with verified experts. The role involves providing strategic insights and actionable recommendations to enhance data-driven decision-making across the organization. The company is looking for a candidate with 7+ years of experience in data analytics, strong SQL skills, and knowledge of machine learning concepts.

Director - Design

Company: Dropbox

Location: USA

Posted Nov 10, 2024

The role is looking for a Design Leader to lead multidisciplinary teams in building best-in-class product experiences that delight customers. The role will be responsible for ensuring every interaction with customers is met with an 'it just works' experience, and will also be critical in establishing a world-class design discipline and design team.

Sales Development Representative I (Junior)

Company: Outliant

Location: USA

Posted Nov 10, 2024

Outliant is a remote digital product development and startup consulting company looking to hire a fulltime Sales Development Representative. The role involves taking inbound sales calls, conducting outreach, and leading qualification cadences. The company offers flexible hours, unlimited PTO, and a fun work environment.

Compliance Analyst

Company: Weights & Biases

Location: USA

Posted Nov 10, 2024

Weights amp Biases is a company that provides tools for AI developers. They are a Series C company with $250M in funding and over 200 employees. They are looking for a Compliance Analyst to manage multiple compliance projects and tasks.

Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Nov 10, 2024

The job posting is for a Commercial Solutions Engineer at Grafana Labs, a technology startup. The role involves working with the Sales team to articulate the company's value proposition and strategy to customers, and delivering product and technical presentations to potential and existing customers. The ideal candidate has 13+ years of technical presales experience, is self-motivated, and has a technical mindset.

Senior Global Payroll Specialist

Company: Oyster

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Payroll Specialist to join the Global Payroll Centre of Excellence team, handling US global payroll operations, and requires experience in US payroll laws, attention to detail, and customer-focused approach.

Principal Customer Advocacy Manager

Company: Unqork

Location: USA

Posted Nov 10, 2024

Unqork is a company that provides an Enterprise App Cloud solution, empowering enterprises to unleash business agility while removing the burden of technical debt. The company serves enterprises of all sizes, including financial services, insurance, government, and healthcare. The job posting is for a Senior Director of Customer Success, responsible for overseeing a portfolio of clients and guiding them through technical and business solutions.

Sales Development Representative

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for an Enterprise Sales Development Representative to join their Sales team. The role involves building a pipeline of qualified business for the Enterprise part of their sales organization through cold calling and working closely with the Account Executive team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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