Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Delegation Support Manager I

Company: American Specialty Health Incorporated

Location: USA

Posted Oct 12, 2024

American Specialty Health Incorporated is seeking an experienced Client Audit Manager to join their Client Services Clinical department. The position will provide support for client delegation, including pre-delegation and regulatory compliance audits.

Senior Financial Analyst

Company: Nuna

Location: USA

Posted Oct 12, 2024

The job posting is for an Actuarial Team role at Nuna, which supports the development of tools for value-based care. The role involves working with a cross-functional team to expand and configure Nuna's data products for accurate and scalable value-based payment solutions.

Lead Actuary

Company: Nuna

Location: USA

Posted Oct 12, 2024

The job posting is for a role at Nuna, a health technology company, to support the development of tools for value-based care. The candidate will help build features in Nuna's platform, support implementation of customer programs, and leverage actuarial expertise to make recommendations.

Strategic Account Manager

Company: Mural

Location: USA

Posted Oct 12, 2024

The job posting is for a Strategic Account Manager at Mural, a leading provider of visual collaboration software. The role involves developing key relationships, growing Mural's footprint in named strategic accounts, and driving adoption and advocacy of the platform.

Principal Product Operations Manager

Company: Apollo.io

Location: USA

Posted Oct 12, 2024

Apolloio is looking for a Principal Product Operations Manager to join their rapidly growing team. The role involves optimizing product outcomes, establishing feedback loops, and scaling product knowledge. The company is poised to lead in a multibillion-dollar industry.

Head of Product Design

Company: Jeeves

Location: USA

Posted Oct 12, 2024

Jeeves is a financial operating system that provides corporate cards, cross-border payments, and spend management software. The company has received recognition and funding, and is looking for a Product Design leader to guide the product's experience and approach.

Customer Support Learning & Development Specialist

Company: Mercury

Location: USA

Posted Oct 12, 2024

The job posting is for a Customer Support Learning and Development Team member at Mercury. The role involves creating training materials, guiding and developing the CS Team, and analyzing and strategizing for growth. The company offers a competitive total rewards package, including base salary, equity, and benefits.

AVP - Billing & Coding (CPC)

Company: Privia Health

Location: USA

Posted Oct 12, 2024

The job description is for an AVP of Privia+ Operations and Quality, responsible for overseeing medical coding and billing functions, ensuring compliance with federal regulations, and optimizing revenue cycle performance.

Principal Product Manager - Routing & Compliance

Company: Twilio

Location: USA

Posted Oct 12, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the voice connectivity, routing, and security team. The role requires experience in writing detailed requirements, working with big data sets, and having a strong technical understanding. The company values diversity, equity, and inclusion and offers a range of benefits.

Quality Manager

Company: Appen

Location: USA

Posted Oct 12, 2024

Appen is a leader in AI enablement, leveraging a global crowd of skilled contractors to collect and label data. The company is committed to creating an inclusive and diverse workplace, and is seeking an experienced Quality Manager to join their LLM team.

Senior Account Executive

Company: Obviously AI

Location: USA

Posted Oct 12, 2024

Obviously AI is a company that aims to make AI accessible to everyone. They have created a no-code AI tool that enables users to build and run AI models in minutes without writing code. The company is backed by leading investors and has thousands of customers worldwide.

Head of Marketing - Accounting

Company: Mercury

Location: USA

Posted Oct 12, 2024

Mercury is seeking a Head of Marketing Accounting to lead marketing efforts and create a strategy for scaling the accountant partner program and launching accounting products. The role requires experience in marketing, SaaS, and product marketing, with a focus on partner marketing or product marketing.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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