Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Principal Product Manager - Trust & Connectivity

Company: Twilio

Location: USA

Posted Oct 11, 2024

Twilio is hiring a Global Voice Routing Principal Product Manager to lead the Elastic SIP Trunking team. The role requires a strong understanding of data processing, telecommunications networks, and UI/UX design principles. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Security Support Engineer

Company: Cyberark

Location: USA

Posted Oct 11, 2024

The job description is for a Technical Support Engineer at CyberArk, responsible for providing technical assistance to customers using Venafi products. The role requires experience in public key infrastructure, cryptography, and identity and authentication technologies.

Developer Advocate

Company: Secoda

Location: USA

Posted Oct 11, 2024

Secoda is hiring a Developer Advocate to join their growing Marketing team. The role involves producing technical content, conducting product demos, and engaging with the community. The company offers competitive pay, unlimited paid time off, and a flexible work environment.

Customer Support Associate

Company: Rocket Money

Location: USA

Posted Oct 11, 2024

Rocket Money is looking for a Customer Experience Associate to join their support team. The role involves providing excellent customer service, answering questions, and solving issues. The company offers a range of benefits, including health insurance, competitive pay, and unlimited PTO.

Senior Product Manager, Business Platform & Growth

Company: Huntress

Location: USA

Posted Oct 11, 2024

Huntress is a cybersecurity company that offers a range of products and services to protect small to midsize businesses from cyber threats. The company is looking for a senior product manager to lead the development of its managed cybersecurity platform. The job requires experience with backend services, product teams, and engineering teams, as well as a proven track record of working closely with stakeholders and customers.

Director of Customer Success

Company: Procore Technologies

Location: USA

Posted Oct 11, 2024

The job description is for a Director of Customer Success at Procore Technologies, a company that provides cloud-based construction management software. The role involves leading and managing a customer-facing team, developing customer success strategies, and building strong customer relationships.

Partner Enablement Manager

Company: Okendo

Location: USA

Posted Oct 11, 2024

Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. The company is looking for a Partner Enablement Manager to support its partners and help them succeed.

Manager, Designer Advocates

Company: Figma

Location: USA

Posted Oct 11, 2024

Figma is looking for a Designer Advocate Manager to lead a team of Designer Advocates, support marketing and sales efforts, and advocate for users with the product team. The role requires experience in leading a design-related team, ability to work cross-functionally, and comfort with presenting to large groups.

Technical Engagement Manager, Drug Discovery

Company: SandboxAQ

Location: USA

Posted Oct 11, 2024

SandboxAQ is a company that uses AI and quantum computing to solve challenging problems and make a positive impact. They partner with global leaders to identify applications that would benefit from quantum-based solutions. The company is seeking a Technical Engagement Manager to join their team and facilitate client engagements.

Software Engineering Manager

Company: Nava

Location: USA

Posted Oct 11, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They focus on populations that are the least protected and work with government agencies to improve how people apply for benefits and navigate their healthcare.

Business Intelligence Analyst

Company: Miaplaza

Location: USA

Posted Oct 11, 2024

The job posting is for a Data Analyst position at Miaplaza Inc, a company that delivers innovative educational experiences. The role involves empowering teams to make data-driven decisions, working closely with stakeholders, and developing BI solutions. The company offers a competitive compensation package, flexible working hours, and a fast-growing environment.

Account Executive (Director of Strategic Accounts)

Company: OfferFit

Location: USA

Posted Oct 11, 2024

OfferFit is looking for a driven Account Executive Director of Strategic Accounts to join their team. The role involves winning and growing business by owning new and existing senior customer relationships. The company offers a competitive benefits package, including generous PTO, 100 remote work environment, and opportunities for growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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