Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Developer II

Company: Eventbrite, Inc.

Location: USA

Posted Feb 28, 2025

Eventbrite is seeking a Web Application Developer to join their high-performing GTM Gotomarket Business Systems team. The role involves implementing and developing solutions, primarily as a frontend developer using React and GatsbyJS. The developer will work on system implementations, support tasks, and provide feedback on designs. They will also optimize user experience, conduct website audits, and stay current with evolving technologies. The ideal candidate should have a minimum of 2+ years of frontend development experience, proficiency in Python, JavaScript, and SQL databases, and understanding of Unix/Linux shell scripting, Design Patterns, and Software Engineering practices.

Senior Data Scientist

Company: Dropbox

Location: USA

Posted Feb 28, 2025

The text describes a unique opportunity for a Senior Data Scientist to join a new division at Dropbox, focusing on AI and ML. The role involves partnering with various teams, building data foundations, and driving data-informed decisions. The ideal candidate should have a quantitative background, extensive experience in data-driven analysis, and a proven track record of influencing business decisions. Proficiency in SQL, Python, and statistical analysis is required.

Solution Engineer

Company: Ottimate

Location: USA

Posted Feb 28, 2025

Ottimate is a company that automates accounts payables for fast-growing businesses. They offer a cloud-first approach for invoice management and payments, enabling remote work. The company values growth, customer focus, innovation, accountability, and communication. The Solution Engineer role involves bridging the gap between sales and technology, providing technical demonstrations, and contributing to sales presentations. The ideal candidate has deep product knowledge, excellent communication skills, and a strong technical background. Ottimate offers a competitive compensation package, flexible working hours, and a supportive company culture.

Account Manager - SMB

Company: Syndigo

Location: USA

Posted Feb 28, 2025

The Syndigo Account Manager SMB role involves managing client relationships, creating strategies, and ensuring value delivery. The individual will work closely with clients, focusing on institution-wide engagement for renewals and growth. The role requires sales experience, strong interpersonal skills, and proficiency in using technology. Experience in SaaS, managed services, and analytics is beneficial. The position can be remote or hybrid, with a focus on data-driven decision making and problem-solving.

Staff Product Designer - New Products

Company: Webflow

Location: USA

Posted Feb 28, 2025

Webflow is seeking a Staff Product Designer for a new product offering. The role involves defining and shaping a new product area, working across teams to strategize, explore, validate, and build a solution. The ideal candidate will have a strong track record of launching user-centric products, operating at both strategic and tactical levels, and driving alignment across cross-functional teams. The role is remote-first, with tailored cash compensation based on geographic markets. The candidate will define design and launch sophisticated products, collaborate across pillars, present work to stakeholders, engage with customers, and elevate the craft of design at Webflow.

Mobile Engineering Manager - Mobile Retention

Company: Dropbox

Location: USA

Posted Feb 28, 2025

Dropbox is seeking a Mobile Engineering Manager to lead a team of iOS and Android engineers working on the Dropbox apps. The role involves managing critical business metrics, driving results, inspiring the team, fostering talent development, and ensuring software and architecture excellence. The ideal candidate should have a minimum of 3 years of people management experience, 5 years as a software engineer or mobile developer, and experience managing mobile teams with the app development cycle and app stores. Experience managing engineers of different experience levels in different countries and time zones is also required. Preferred qualifications include experience with Swift or Kotlin.

Leave Management Analyst

Company: Renaissance

Location: USA

Posted Feb 28, 2025

Renaissance is a global leader in preK12 education technology, offering solutions that help educators create personalized learning paths for students. The company values trust, collaboration, and employee advocacy. They are seeking a Leave Management Analyst with 5+ years of leave administration and benefits experience, and expert knowledge of LOA, ADA, and Workers Compensation Laws. The role involves optimizing leave processes, collaborating with various teams, and ensuring compliance with relevant laws. Renaissance offers competitive benefits, including health benefits, 401k, paid time off, and tuition reimbursement.

Sr. Front End Engineer

Company: ScienceLogic

Location: USA

Posted Feb 28, 2025

ScienceLogic is seeking a FrontEnd React with TypeScript developer to join their team. The role involves building intuitive user interfaces for their AI operations solution, collaborating with UX designers and backend teams, and maintaining the product backlog. The ideal candidate should have 5+ years of experience in web application development, 3+ years with React, Angular, TypeScript, and Style Components, and be passionate about delivering high-quality production-ready code. Benefits include a remote-first culture, comprehensive health plans, 401k, flexible PTO, and opportunities for professional growth.

Commercial Account Executive - Mid Market

Company: MariaDB plc

Location: USA

Posted Feb 28, 2025

MariaDB is a leading database for modern application development, used by 75% of the Fortune 500 and billions of people daily. The company is seeking a Commercial Account Executive MidMarket with a strong background in SaaS technology sales to drive growth. The ideal candidate will have a proven track record in B2B sales, excellent communication skills, and expertise in consultative selling and problem-solving. The role involves developing and executing sales strategies, driving revenue growth, and contributing to product development through customer feedback. The annual base salary range is USD $80,000 - $100,000 plus commissions.

Senior Manager - Customer Success

Company: Contentsquare

Location: USA

Posted Feb 28, 2025

The job posting is for a Senior Manager of Customer Success position in California. The role involves leading a team of Customer Success Managers (CSMs), hiring and developing high-performing CSMs, managing a high-value book of business, and driving renewals and expansion. The ideal candidate should have strong people leadership skills, experience in managing complex customer relationships, and the ability to proactively identify and mitigate risks. The role also requires close collaboration with Sales and other internal teams, and experience in martech analytics or a technical product is a plus. The compensation range is $150,000 to $170,000 per year, plus bonus or commission.

Group Product Manager - Demand Generation

Company: HubSpot

Location: USA

Posted Feb 28, 2025

HubSpot is seeking a Group Product Manager for Demand Management to lead the vision and strategy of the internal-facing product group. The role involves developing features critical to internal sales teams, such as lead pipeline, data enrichment, bespoke segmentation tools, and sales rep sourcing experiences. The GPM will be responsible for creating and executing the product vision, maintaining high product quality, and driving an excellent customer experience. The ideal candidate should have a passion for building exemplary internal products, experience in go-to-market products, and a proven track record of leading diverse and inclusive product management teams. The role offers a product-led culture, opportunities to drive strategy and product roadmap, and work in alignment with UX and Engineering teams. The cash compensation range is $183,056 - $292,870 annually.

Chief of Staff

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel is a leading provider of high-quality early education, trusted by millions of educators and families. The company is seeking a Chief of Staff to join its leadership team, with a focus on driving performance and execution across the company. The role involves owning key executive meetings, driving meeting effectiveness, and working on strategic projects aligned with the CEO's priorities. The ideal candidate should have 7+ years of experience in top-tier management consulting, banking, or high-growth tech environments, with strong critical thinking, analytical, and communication skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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