Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

AWS Alliance Manager

Company: Graylog, Inc

Location: USA

Posted Jan 30, 2025

Graylog, a renowned centralized log management and Security Information Event Management (SIEM) provider, is seeking an AWS Alliance Manager. The role involves driving growth within the AWS ecosystem, building strategic relationships with AWS and its partner network, and increasing customer adoption. The ideal candidate should have extensive experience in partner sales alliances or business development roles in the cybersecurity industry, thorough knowledge of AWS services and sales processes, and a proven track record of achieving revenue targets through partner ecosystems. The position offers opportunities for professional growth, choice of the latest equipment, and a monthly allowance to support commute costs and work-from-home environment.

Senior Product Manager

Company: UpKeep

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Product Manager to oversee the strategy and delivery of UpKeep's mobile applications on iOS and Android. The role involves driving the product roadmap, prioritizing features, working with cross-functional teams, and collaborating with various departments to ensure a cohesive user experience. The ideal candidate should have 6+ years of SaaS and mobile product management experience, proficiency in Agile methodologies, and strong communication skills.

Senior Salesforce Administrator

Company: CALSTART

Location: USA

Posted Jan 30, 2025

CALSTART, a mission-driven organization focused on transportation decarbonization and clean air, is seeking a Senior Salesforce Administrator. The role involves managing, optimizing, and enhancing the Salesforce environment to meet complex business requirements. The SSA will collaborate with various teams to develop strategic solutions, customize Salesforce, and ensure alignment with organizational policies. The position is remote with light travel requirements. CALSTART values transparency and offers competitive compensation, comprehensive benefits, and a supportive work environment.

Senior Manager Communications

Company: Affirm

Location: USA

Posted Jan 30, 2025

Affirm is seeking a highly talented, results-oriented communications professional to join their team. The ideal candidate should be a self-starter, persuasive storyteller, critical thinker, and problem solver. They should have excellent writing skills, be highly organized, and detail-oriented. The role involves partnering with other communications experts, marketers, and cross-functional teams to advance Affirm's mission and business objectives through creative storytelling. The candidate will develop and execute communications strategies, manage complex issues, coach executives, build and manage media relationships, and measure the impact of communications initiatives. The position can be based in New York or San Francisco, with flexibility for remote work. The ideal candidate should have 10+ years of PR/communications experience, proven experience in driving high-impact results, exceptional writing skills, a collaborative mindset, excellent project management skills, and a data-driven approach to communications.

Manager - Solutions Engineering

Company: Saviynt

Location: USA

Posted Jan 30, 2025

Saviynt is a high-growth Platform as a Service company specializing in Identity Authority to secure and empower the modern workplace. The Manager Solutions Engineering role involves growing the Solutions Engineering team, selling integrated Access Governance and Cloud Security solutions, and providing expert knowledge to customers. The ideal candidate should have 8+ years of experience in Cloud Security or Identity and Access Management, strong communication skills, and the ability to work independently and collaboratively. Saviynt offers a positive work environment with growth opportunities and is an equal opportunity employer.

Senior Representative - Risk Operations

Company: Taskrabbit

Location: USA

Posted Jan 30, 2025

The role of a Senior Representative in Risk Operations at Taskrabbit involves executing robust strategies to detect, prevent, and mitigate fraud and risk incidents. The primary focus is on ensuring a secure and trustworthy environment for all stakeholders, including clients, Taskers, and internal employees. The individual will take the lead in implementing and executing fraud prevention strategies, keeping the customer experience at the forefront. They will leverage data to drive decision-making, identify emerging trends, and execute solutions with a customer-centric approach. The role requires a minimum of 1 year of execution-focused experience in fraud and risk mitigation, exceptional problem-solving skills, a strong sense of ownership, empathetic communication skills, and a detail-oriented mindset.

Software Engineering Manager

Company: AffiniPay

Location: USA

Posted Jan 30, 2025

The job posting is for a Software Engineering Manager role, which involves leading engineering teams, developing scalable applications, building modern frontend technologies, participating in hiring, managing engineers, ensuring high software quality, collaborating with UX, supporting deployments, communicating with stakeholders, driving technology initiatives, staying updated with industry trends, and providing technical expertise. The ideal candidate should have a BS in Computer Science, 7+ years of experience in large-scale solutions, 2+ years of team management, experience with cloud technologies, fullstack web development, Ruby on Rails, React, NodeJS, NextJS, SaaS applications, and strong teamwork and documentation skills.

Trust Investigation Lead

Company: Airbnb

Location: USA

Posted Jan 30, 2025

The Trust Investigations team at Airbnb is seeking a seasoned professional with 8+ years of experience in customer operations, trust, and safety. The role involves managing a team of specialists, overseeing high-risk cases, driving continuous improvements, and ensuring operational excellence. The ideal candidate should have a proven track record in team performance, experience in handling high-risk cases, strong communication skills, and proficiency in data analysis tools. The position is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to fostering a diverse and inclusive work environment.

Technical Due Diligence Consultant (Spanish Speaking)

Company: Crosslake Technologies LLC

Location: USA

Posted Jan 30, 2025

Crosslake is a firm that supports technology-driven changemakers by providing services such as technical due diligence, solution design, and implementation. They value service, curiosity, credibility, commitment, and creativity. Crosslake is seeking a seasoned professional with 15+ years of experience in software development roles, strong technical acumen, and the ability to work remotely. The ideal candidate should be action-oriented, willing to learn, and passionate about team development. A bachelor's degree in Computer Science or a related field is preferred but not required.

Customer Success Manager

Company: Fullpath

Location: USA

Posted Jan 30, 2025

The company is seeking a highly skilled Customer Success Manager to join their team. The role involves building relationships with clients, collaborating with a diverse team, and ensuring exceptional service. Responsibilities include executing a framework for ROI communication, analyzing customer performance, and influencing customer lifetime value. Requirements include 2+ years of B2B SaaS experience, digital marketing knowledge, data analysis skills, CRM experience, and strong communication abilities. The position offers competitive compensation, flexible hours, and opportunities for growth in a fast-paced startup environment.

Software Engineer - Accounts

Company: Vercel

Location: USA

Posted Jan 30, 2025

Vercel is seeking a Software Engineer specializing in Account Lifecycle and Access Management (IAM). The role involves designing, building, and maintaining scalable, high-performance systems using JavaScript, TypeScript, Node.js, SQL, and NoSQL cloud-native databases on AWS. The ideal candidate will have 3+ years of experience with IAM architectures and cloud computing solutions, preferably AWS. Proficiency in TypeScript, JavaScript, React, and Node.js is required, along with strong knowledge of security architecture and web protocols. The role offers competitive compensation, inclusive healthcare, opportunities for learning and growth, flexible time off, and remote work options. Vercel is committed to fostering an inclusive community and does not discriminate based on various characteristics.

Real Estate Account Executive

Company: Truehold

Location: USA

Posted Jan 29, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. Employees are encouraged to build strong relationships, learn the product, and serve as brand ambassadors. The company offers a collaborative culture, competitive benefits, and flexible work arrangements.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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