Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Enterprise Account Executive

Company: SpryPoint

Location: USA

Posted Jan 28, 2025

SpryPoint, a leading provider of cloud-based solutions for the utility sector, is seeking an Account Executive with 5+ years of sales experience in vertical markets, preferably utilities and local government. The AE will focus on acquiring new customers within a defined territory, managing extended sales cycles, and delivering a comprehensive value proposition to prospective clients. The role involves collaboration, team communication, and staying informed of industry trends. Qualifications include knowledge of utility software, understanding of utility operations, strong communication and negotiation skills, and proven success in meeting sales targets.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 28, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Consumer Operations Associate

Company: Nova Credit

Location: USA

Posted Jan 28, 2025

Nova Credit is a company dedicated to creating a fairer and more inclusive financial system worldwide. They achieve this by providing innovative credit infrastructure, analytics, and workflows. Their products, such as Credit Passport®, Cash Atlas™, and Income Navigator, are trusted by major organizations to reach traditionally excluded populations. Nova Credit has been recognized as a top startup employer and innovative company. They offer a dynamic work environment, valuing diversity, intellectual honesty, and innovation. The Consumer Operations Associate role involves managing direct consumer communications, understanding regulatory requirements, and resolving complex consumer issues. The ideal candidate should have customer-facing experience, excellent communication skills, regulatory knowledge, and strong analytical abilities.

Senior Privacy Engineer

Company: Gusto, Inc.

Location: USA

Posted Jan 28, 2025

The role of a Senior Privacy Engineer at Gusto involves leading strategic privacy initiatives, designing and implementing privacy-preserving solutions, automating privacy operations, managing risks, and collaborating with various teams. The ideal candidate should have a degree in Computer Science, Privacy Engineering, or a related field, with a minimum of 4 years of experience in privacy engineering. Strong software development skills, understanding of privacy laws, and excellent leadership and communication skills are required. Experience with privacy management platforms, IAPP certification, and proficiency in Ruby on Rails, Python, and AWS infrastructure are considered nice to have. The cash compensation for this role ranges from $180,000 to $240,000 annually, depending on location.

Relationship Manager - Early Stage

Company: Mercury

Location: USA

Posted Jan 28, 2025

Mercury is a financial technology company offering a superior banking platform for businesses, including startups. The company is seeking a Relationship Manager with over 23 years of experience in customer-facing roles, preferably in SaaS or FinTech. The role involves managing a large book of accounts, engaging with early-stage customers, driving product adoption, and ensuring operational efficiency. The successful candidate will act as an internal champion for customers, collaborate cross-functionally, and contribute to shaping core processes and organizational structure. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Mid-Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 28, 2025

Vonage, a global cloud communications leader, seeks a MidMarket Account Executive to drive growth and success of their APICPaaS solutions. The role involves managing the entire sales cycle, employing a value-oriented sales methodology, and collaborating with cross-functional teams. The ideal candidate should have experience in MidMarket technology sales, SaaS, Cloud, or API-based communications, with a proven track record of success in prospecting and relationship building. Benefits include comprehensive health coverage, income protection, 401k contributions, unlimited discretionary time off, and tuition reimbursement. The role is remotely based in the US with some travel required.

Director of People Services

Company: Nava

Location: USA

Posted Jan 28, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. The Director of People Services is needed to lead all aspects of the company's people services function, build and manage a high-performing team, and cultivate a diverse and inclusive environment. The role involves managing policies, procedures, and handbooks, monitoring people systems and databases, interpreting key laws and regulations, negotiating labor contracts, and ensuring accurate benefits enrollments. The ideal candidate should have 10+ years of progressive People Operations management experience, a BSBA, and relevant certifications. They should be a seasoned leader with a customer service mindset, able to work independently, and have proficiency in GSuite, Slack, Zoom, Excel, and Apple computers.

Product Manager - Analytics

Company: Lattice

Location: USA

Posted Jan 28, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong analytics skills, and a proven track record in developing high-performing teams. The role involves working cross-functionally, leading the analytics platform, prioritizing product roadmap, and delivering on product and business goals. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Medical Biller and Coder

Company: Circle Medical

Location: USA

Posted Jan 28, 2025

Circle Medical, a rapidly growing telemedicine provider backed by YCombinator, is hiring a Medical Biller and Coder. The role involves reviewing patient claims, appealing denials, ensuring compliance, and communicating with clinical leadership. The ideal candidate will have excellent communication skills, organizational abilities, and knowledge of CPT and ICD10 codes. The position is remote-friendly in the US, with a competitive salary and benefits package.

Senior DevOps Engineer

Company: Nextech

Location: USA

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, offering an ever-growing team with a commitment to hiring and retaining talent. They invest in employees through competitive pay, generous bonuses, and comprehensive benefits. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring operational excellence. The ideal candidate should have 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Jenkins.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Jan 28, 2025

The Strategic Account Executive role at Everstream involves driving net new logo success, identifying and securing new business opportunities, and crafting a sales strategy for growth. Key responsibilities include customer engagement, relationship development, and opportunity management. The role requires strong presentation skills, enterprise software sales experience, and a proven track record of success. Relevant experience in supply chain procurement, compliance, or risk management is preferred.

Professional Services Engineer

Company: Cyberhaven

Location: USA

Posted Jan 28, 2025

Cyberhaven is seeking a highly skilled and customer-focused Professional Services Engineer to join their dynamic team. The role involves working closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. The candidate will be responsible for the implementation and configuration process, fostering collaboration with clients, utilizing log file analysis and debugging techniques, delivering technical training, and serving as a trusted advisor. The ideal candidate should have 7+ years of experience in a similar role, a deep technical background, and excellent communication skills. The company values include thinking deeply, taking ownership, continuous learning, obsessing about customers, enjoying the journey, and reaching for ambitious goals.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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