Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Roving Sales & Marketing Associate

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate with a customer-focused mindset, strong communication skills, and social media proficiency. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters career development and growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Senior Sales Executive, Mid-Law

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

The Medium Law Firm Senior Sales Executive role involves selling Westlaw, Practical Law, HighQ, CoCounsel, and other products to the legal community within an assigned territory. The individual will leverage their expert consultative sales approach and professional demeanor to manage complex relationships and capitalize on opportunities within Medium Law accounts. Key responsibilities include driving results, closing deals, managing relationships, understanding product propositions, reporting, and gathering client and market intelligence. The ideal candidate should have a minimum of 5 years of successful sales experience, a 4-year college degree, and working knowledge of sales concepts and the legal profession. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Jan 21, 2025

Brilliant Earth is seeking a full-time Jewelry Consultant for their Fairfax VA showroom. The role involves guiding customers through the sales process, managing high volumes of leads, and providing personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and the ability to work collaboratively. Brilliant Earth offers competitive compensation, career growth opportunities, diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Dual-Licensed Spa Therapists, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 21, 2025

Equinox Group, a high-growth collective of lifestyle brands, is seeking dual-licensed Massage Therapists and Estheticians for their club at Anthem Row. The company is known for its commitment to high-performance living and providing innovative, exciting new products and techniques. The role involves performing various massages and facials, with opportunities for growth and cross-training. Benefits include competitive salary, benefits, and commission opportunities, along with a complimentary club membership.

Branch Manager - Washington DC Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 21, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Junior Asset Manager

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is hiring for a Junior Asset Manager role to support the FTC EUSS program in Washington, DC. The role involves managing IT assets, maintaining an accurate database, and processing various documentation. Key responsibilities include shipping/receiving IT assets, data backup and recovery, and coordinating warranty processes. The ideal candidate should have 3+ years of asset management experience, familiarity with ITSM systems like ServiceNow, and excellent communication skills. A Public Trust security clearance is required. The salary range is $55K to $67K.

Sr. Manager , Digital Product - Fraud, Waste & Abuse (FWA) Program

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Sr. Manager, Digital Product for Fraud, Waste & Abuse (FWA) to oversee the maintenance and growth of the FWA program, delivering ~$75M in impact annually. The role involves understanding and knowing the product strategy, prioritizing new features, interpreting customer feedback, developing project plans, and serving as the voice of the POA. The ideal candidate should have 5+ years of product management experience, 5+ years in healthcare analytics, and 3+ years meeting project milestones. Preferred qualifications include knowledge of fraud, waste and abuse identification, cross-functional partnership experience, financial acumen, API experience, and Agile/Lean/Six Sigma skills. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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