Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Administrative Assistant 2

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is hiring an Administrative Assistant for its continuing care retirement community, Ingleside at Rock Creek in Washington, DC. The role involves supporting Culinary-Dining and Environmental Service Departments with tasks like inventory management, billing, report running, and basic administrative duties. The position offers a fair compensation package, including benefits like medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities. Sodexo values diversity and inclusion, and the ideal candidate should have strong customer service skills, experience with MS Office, and excellent organization and communication skills.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric health care. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include competitive pay, comprehensive health benefits, retirement plans, and opportunities for professional growth.

RVP, Engagement Lead (Fed/Civ)

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce is seeking a RVP, Engagement Lead for its Customer Success department. The role involves overseeing Delivery Excellence across a portfolio of customer accounts, ensuring customer success, and driving large and transformational engagements. The ideal candidate should have extensive experience in delivering and overseeing solutions on the Salesforce platform, people leadership, and consulting services. They will serve as a trusted advisor, providing guidance to Sales & Professional Services teams, and ensuring high client satisfaction.

Wellness Worker - Northeast Region

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp, a leading provider of biometric testing services, is hiring medical professionals for event testing roles. These roles involve conducting biometric screenings, COVID-19 tests, and temperature checks. Successful candidates will receive comprehensive training and have the flexibility to assign themselves to local events. Qualifications include medical credentials, healthcare experience, and proficiency in fingerstick blood collection and blood pressure measurement. Labcorp offers competitive pay, benefits, and a supportive work environment.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Account Manager, Mid-Market

Company: FiscalNote

Location: Washington, DC

Posted Jan 21, 2025

FiscalNote is seeking an Account Manager with 3+ years of relevant experience in SaaS account management and a proven track record in hitting sales goals. The role involves maintaining and growing a book of business, identifying new business opportunities, leading client renewal processes, and cultivating strong client relationships. The ideal candidate is a team player, skilled in communication, and comfortable with change management. FiscalNote offers a competitive salary range of $80,000 - $85,000 per year base salary and $30,000 - $35,000 commission, with remote work options. The company is committed to diversity and inclusion, and values employees who bring unique experiences and perspectives.

Network Security Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Bank of America is seeking a Network Defense team member to protect Internet-facing networks and applications from security threats. The role involves analyzing cyber threats, conducting post-incident analysis, and implementing proactive defensive actions. Key responsibilities include threat analysis, process analysis, and end-to-end cyber security monitoring. Required skills include a strong understanding of TCP/IP, network security equipment, and cyber security threat vectors. Desired skills include certifications like CISSP, CCIE, CEH, and CCNA.

UI Developer

Company: Oteemo Inc.

Location: Washington DC

Posted Jan 21, 2025

Oteemo is a leading technology consulting firm specializing in cloud native and enterprise DevSecOps transformations. They offer a dynamic, inclusive, and collaborative environment for professionals passionate about building cloud native systems and automation solutions. The company is currently seeking an experienced UI Developer with expertise in Angular to develop and maintain robust, scalable, and responsive user interfaces for Angular-based frontend debt services applications. The ideal candidate should have a strong proficiency in frontend technologies, experience working on customer-facing applications, and familiarity with design systems and modular development approaches. Oteemo values drive, passion, commitment to quality, customer focus, communication, technical skills, and business acumen. They offer growth opportunities, complex challenges, and competitive pay and benefits.

Senior Property Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and professional growth. They seek a General Manager with 5+ years of experience in property management, hospitality, or retail. The role involves leading by example, inspiring the team, managing financial performance, and cultivating strong relationships with all stakeholders. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that encourages career development and growth.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos' National Security Sector is seeking a Help Desk Support Specialist for a dynamic team supporting the Army Military Intelligence Enterprise. The role, based at the Pentagon, requires a Top Secret SCI security clearance. Responsibilities include providing ITIL-aligned service desk support, managing incident tickets, and assisting with system performance and user account management. Qualifications include a DoD TS/SCI clearance, high school diploma, and IAT Level II certification. Preferred qualifications include a Windows 11 certification and large enterprise IT experience.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The Staff Pharmacist role is crucial in delivering this purpose, ensuring patient safety, and managing various aspects of pharmacy operations. The position involves leading with empathy, developing team members, identifying business opportunities, and driving healthy outcomes.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19. Labcorp is an Equal Opportunity Employer committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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