Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Rare Disease Account Manager, Immunology Autoantibody Diseases (Arlington - Washington DC)

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson Innovative Medicine is recruiting for a Rare Disease Account Manager (RAM) for Immunology Autoantibody Diseases, based in Arlington - Washington, DC. The role involves driving sales performance, building relationships with customers, and influencing key stakeholders. The ideal candidate should have a minimum of five years of field sales experience in pharmaceuticals, with specialty sales and key account management experience. They should possess clinical, product, and business acumen, and have a proven track record of high sales performance. The position offers the opportunity to make a meaningful impact within the rare disease community.

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking an Information Assurance Analyst with extensive Federal Government experience. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Security Operations Center (SOC) Shift lead/Senior Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is seeking a Security Operations Center (SOC) Shift Lead/Senior Analyst to report directly to the SOC Manager. The role involves managing the day shift, ensuring adherence to Standard Operating Procedures (SOPs), and performing Quality Control checks. The candidate must have extensive experience in incident response, cyber threats, and information security, with relevant certifications. Proficiency in Splunk and custom content creation for SIEM platforms is required. Strong technical support in Incident Response, Network Defense, and SIEM content creation is expected. The ideal candidate will also have expertise in Advanced Persistent Threats (APT) and emerging threats, with experience in malware analysis and reverse engineering.

Nurse Practitioner Family Medicine Per diem (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Jan 21, 2025

Kadlec Family Medicine Residency is seeking a Family Medicine Nurse Practitioner for a per diem clinical position. The role offers a positive impact on patient care, contributes to the community's health and well-being, and provides a state-of-the-art facility. The compensation is between $68.00 and $80.17 per hour, and the provider will work in a growing network of primary and specialty care physicians and clinics.

PeopleSoft Consultant - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, and customer management skills. The role is 100% remote and involves managing project priorities, driving team performance, and serving as the primary interface with the customer. Responsibilities include meeting deadlines, communicating effectively, applying HCM knowledge, providing customer support, and performing FITGap analysis. Required skills include a degree in computer science or related field, experience with PeopleSoft ERP HCM version 9.0 or higher, and functional experience with PeopleSoft HCM 9.0 or higher. Desired skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, and knowledge of Identity Management within the Federal Government.

Marketing Cloud Account Executive, Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking an experienced Sales Executive for the Marketing Cloud AE role. The ideal candidate should have 10+ years of enterprise software sales experience, preferably in marketing technology. They must be a subject matter expert in Federal Civilian Salesforce Marketing solutions, ensuring 100% customer satisfaction and retention. The role involves driving self-generated sales opportunities, meeting and exceeding sales quotas, and collaborating with the Account team to identify target accounts. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

PeopleSoft Project Manager

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, time, and customer management skills. The role is 100% remote and involves managing multiple priorities, communicating effectively, applying HCM knowledge, providing customer support, eliciting and documenting requirements, performing FITGap analysis, defining and prioritizing User Stories, developing standard life cycle documents, supporting application web service configuration, implementing complex enterprise system configurations, reviewing technical design documents, defining test scenarios, and creating test plans. Required skills include a Bachelor's degree in computer science or a related field, versed in PeopleSoft ERP HCM version 9.0 or higher, 5+ years of functional experience with PeopleSoft HCM 9.0 or higher, functional experience with HR Core Position Management, Workflow, and Self Service, strong team player skills, strong analytical and problem-solving skills, and proficiency in Microsoft Office. Nice to have skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, knowledge of Identity Management within the Federal Government, experience with JIRA, and experience with Microsoft Project Project Server.

Power Platform Solutions Architect

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is recruiting Power Platform Solutions Architects to join high-performing teams, leading the development of mission-critical solutions for federal government customers. The ideal candidate should have extensive experience in developing and architecting enterprise-grade Power Platform solutions, including Power Apps, Power BI, Power Automate, and Power Platform Administration. They should also possess strong communication skills, critical thinking abilities, and a passion for learning new technologies. The role is hybrid, requiring candidates to live within a commutable distance to the Washington DC Metro area.

Power Platform Lead Developer

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking a Power Platform Lead Developer to join a high-performing team of solutions developers. The role involves leading the development of mission-critical operational and prototype solutions for federal government customers, partners, and internal environments. The ideal candidate should have a background in client interaction, solutioning, data analysis, and a deep understanding of leading-edge tools and features. They should be comfortable building customer-focused applications and interacting with senior stakeholders to drive innovation and adoption. The role requires expert-level proficiency with the Microsoft Power Platform, including Power Apps, Power BI, Power Automate, Power Platform Administration, and Microsoft Dataverse. The candidate must have 5 years of experience developing and architecting enterprise-grade Power Platform solutions, experience leading and managing concurrent technical projects and teams, and the ability to rewrite and reengineer custom legacy applications to PowerApps solutions. The role is hybrid, requiring the candidate to live within a commutable distance to the Washington DC Metro area.

Full Stack Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 21, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They offer innovative solutions for satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The company is committed to an inclusive and diverse workplace. The Information Systems and Cyber Division (ISCD) combines cutting-edge technologies with cyber security expertise to deliver high-performance software systems. The Engineering Applications Department (EAD) develops tools and applications for space systems, including virtual and augmented reality. The position is full-time, based in Colorado Springs, CO or Chantilly, VA, with a hybrid work model. The role involves full-stack software development, working on software teams, building user interfaces, engaging with stakeholders, and fostering innovation. Minimum requirements include a Bachelor's degree in Computer Science, Engineering, or a related STEM field, 2 years of frontend development experience, and proficiency in C++, Java, Python, and React. The company offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth.

Leasing Consultant

Company: KETTLER

Location: Washington, DC

Posted Jan 21, 2025

KETTLER is currently hiring a Leasing Consultant for Reed Row, an apartment community in NW, Washington DC. The role involves maximizing property occupancy through various tasks such as generating qualified traffic, providing property tours, and securing rentals. The ideal candidate should have at least 1 year of customer service, sales, or office experience, preferably in residential property management. They must possess excellent communication skills, computer proficiency, and familiarity with social media platforms. The role also involves assisting with resident retention, partnering with local businesses, and providing exceptional customer service.

Screener/Venipuncture- Northeast

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking medical professionals to provide testing services at events. The company offers comprehensive training, competitive pay range ($15-$45/hour), and benefits (medical, dental, vision, life, etc.). Labcorp values diversity and inclusion in the workforce and strives for a positive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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