Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Proposal Technical Writer/Editor

Company: Maxar Technologies

Location: Washington DC

Posted Jan 20, 2025

Maxar Technologies is seeking a Proposal Technical Writer/Editor for their US Government Services team in Herndon, VA. The role involves writing, editing, and managing various document types, contributing to proposal and documentation efforts, and managing project or program functions. The ideal candidate should have a US citizenship, TS clearance, a Bachelor's degree or equivalent experience, and 5 years of experience in writing, editing, and document management. Strong planning, time management, and communication skills are required. The base pay for this position within the Washington DC metropolitan area is $101,000 - $169,000 annually. Maxar Technologies values diversity and is an equal opportunity employer.

Document Processor

Company: CSC

Location: Washington DC

Posted Jan 20, 2025

CSC is seeking an Associate Client Order Coordinator for a full-time position in Springfield, IL. The role involves reviewing and processing legal documents, managing customer orders, and providing excellent customer service. CSC values the candidate's experience in hospitality, retail, or restaurant environments, and offers a supportive work environment with competitive benefits. The company is committed to professional growth, community involvement, and work-life balance, and has been recognized as a Top Workplace. CSC provides challenging work, career opportunities, and excellent benefits, including medical, dental, life insurance, a 401k with employer match, and paid time off.

Federal Account Executive, 4th Estate (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 18, 2025

The role at Dynatrace involves executing account plans to maximize revenue potential, focusing on product land and growth, and targeting net new logos in the Federal market. The individual will consult with executives to develop an enterprise-wide strategy, generate velocity by establishing Dynatrace in new and existing markets, and ensure customer implementations are successful. The role requires a HS diploma or GED and at least 3 years of enterprise software sales experience. Preferred qualifications include managing sales cycles in complex organizations, experience selling into Federal DoD/IC accounts, and outstanding communication skills. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, and medical/dental benefits.

FAST Labs - Edge and Spectral AI Technology Development Manager (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 19, 2025

BAE Systems FAST Labs is seeking a Technology Development Manager for their Edge and Spectral Artificial Intelligence research group. The role involves leading proposals, building strategic partnerships, implementing programmatic strategies, and providing business oversight for multiple programs. The ideal candidate will have a strong background in cognitive EW, RF Machine Learning, or Trustworthy AI, and excellent communication skills. The position offers a competitive salary range of $140,690 - $239,140 and comprehensive benefits.

Sr. Proposal Manager

Company: Maxar Technologies

Location: Washington DC

Posted Jan 20, 2025

Maxar Technologies is seeking a Senior Proposal Manager to join their U.S. Government Services team in Herndon, VA. The successful candidate will lead cross-functional teams in designing, developing, and delivering compelling, compliant, and customer-focused proposals. The role requires an active TS security clearance, a Bachelor's degree or equivalent work experience, and 8+ years of experience managing Federal Government proposals. The position offers a comprehensive benefits package and is incentive-eligible. Maxar Technologies values diversity and is an equal opportunity employer.

Collibra - Solution Architect - 100% Remote (REF1737C)

Company: Citizant

Location: Washington DC

Posted Jan 20, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking a Collibra Solution Architect or Ranger with 5-7 years of experience in data governance or data management. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing data governance frameworks, and leading cross-functional teams. The company values ethical, talented, passionate, and committed A-players, offering excellent compensation, benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Proposal Manager- 1099

Company: Red Carrot

Location: Washington DC

Posted Jan 20, 2025

Red Carrot is seeking an experienced Proposal Manager for their business development team. The role involves managing all aspects of proposal development, collaborating with various teams, and ensuring compliance with solicitation requirements. The ideal candidate should have a Bachelor's degree in Business, Marketing, Project Management, or a related field, along with 5-10 years of experience in managing winning Federal Government proposals. Knowledge of the proposal development life cycle and excellent communication skills are required. Familiarity with FEDSIM acquisition and proposal collaboration tools is a plus.

Government Account Representative

Company: Grainger

Location: Washington DC

Posted Jan 20, 2025

Grainger, a leading industrial distributor, is seeking a Government Account Representative (GAR) for an outside sales role. The GAR will develop relationships with approximately 40-70 large government customers to achieve profitable revenue growth. The position offers a base pay compensation range of $502,000 to $753,000, with potential for higher pay based on factors like geographic location, experience, and skills. The role involves maintaining an understanding of government contracts, creating a territory plan, and growing sales using various communication channels. Grainger provides comprehensive benefits, including medical, dental, vision, life, and pet insurance, a 401k retirement plan, employee discounts, tuition reimbursement, and more. The company is committed to equal employment opportunity and fostering an inclusive environment.

Management Associate

Company: Microstrategy

Location: Washington DC

Posted Jan 20, 2025

MicroStrategy, a market leader in enterprise analytics and mobility software, is revolutionizing businesses through data-driven innovation. The company is also a pioneer in adopting Bitcoin as a key asset, outperforming every company in the S&P 500. The Management Associate Program is a two-year initiative offering top college graduates exposure and training in various departments, fostering well-rounded future leaders. The program is highly selective, targeting smart, motivated individuals with strong leadership experience and excellent communication skills.

Sr. AI/ML Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 20, 2025

The Aerospace Corporation is seeking an innovative Sr AIML Engineer Project Engineer to work on the nation's leading research and development challenges for future ISR architectures. The role involves leading a portfolio of projects to apply Aerospace AIML expertise to support development of new capabilities for ISR architectures, exploring solutions for ensuring trust in autonomy applications, and providing guidance for development and acquisition of small satellite common ground enterprise capabilities. The ideal candidate will have a Bachelors degree in a relevant engineering, mathematics, or science field, a minimum of 8 years engineering experience, and strong interpersonal, written, and oral communication skills. This full-time position requires 100% on-site work in Chantilly, VA.

Program Associate, Speakers

Company: Active Minds, Inc.

Location: Washington DC

Posted Jan 19, 2025

Active Minds, a leading nonprofit organization dedicated to promoting mental health awareness, is seeking a highly organized individual with experience in event planning. The Program Associate Speakers will independently oversee the booking and execution of a wide array of professional events per year, ensuring a professional and superior client experience. The role involves contract and booking logistics, virtual and in-person event coordination, virtual event management, special project management, speaker liaison, programmatic evaluation and improvement, and Salesforce management. The ideal candidate should have recent grad or 1+ years of experience in hospitality event management, sales and marketing, customer service, or related professional areas. Prior experience with virtual event platforms and CRM platforms, particularly Salesforce, is preferred. The position offers a competitive salary, robust benefits, and an environment that is friendly to remote working and life-work balance.

Senior Contracting Specialist

Company: LaunchPointPEO

Location: Washington DC

Posted Jan 20, 2025

Subsidium Inc is a global provider of engineering systems integration services to both Government and Commercial entities. The company is dedicated to helping customers overcome challenges through innovative solutions, particularly in the transformation of the US military and the global war on terror. The job summary involves maintaining open communication with the FSIACQ Contracting Officer Division, reviewing and amending procurement requests, preparing final award documents, and conducting market research. The role also includes contract administration, document preparation, project management, market analysis, and administrative duties. The company offers a range of benefits and perks, including medical, vision, and dental plans, holiday and personal time off, 401K, life insurance, education and training assistance, incentive plans, and employee assistance programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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