Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact role, and contribute to transforming their culture. The role involves cashier duties, inventory management, and supporting various departments. CVS Health offers competitive benefits and a supportive work environment.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Recreation Assistant - Liberty

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jan 13, 2025

The U.S. Navy Installations Command is hiring for a position that supports the Military's Quality of Life programs. The job requires customer service, data entry, and basic mathematical computations. The salary is dependent on experience and education, and the selectee may be required to complete a probationary period. The agency offers a comprehensive benefits package, including access to fitness, recreation, lodging, and food and beverage programs.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

The text is a job description for a 3rd year pharmacy intern position at CVS Health. It highlights the company's commitment to improving healthcare access, quality, and affordability. The role involves working under a licensed pharmacist to ensure a safe and effective pharmacy environment, delivering exceptional patient care, and participating in patient care programs. The position requires enrollment in an ACPE accredited pharmacy program, strong communication skills, and the ability to meet state licensure requirements.

Vice President, Customer Success Delivery - Tax & Trade

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 13, 2025

Thomson Reuters is seeking a strategic and innovative leader to join their Customer Success Leadership team as the CSM Delivery Leader for the Corporates customer segment, focusing on the Tax and Trade business. The role is crucial in shaping the future of customer success delivery and enhancing customer satisfaction, retention, and growth. The ideal candidate should possess a strong strategic mindset, exceptional leadership skills, and a passion for delivering top-notch customer experiences. Key responsibilities include strategic development, customer development, initiative leadership, performance analysis, customer success team achievement, collaboration and influence, customer advocacy, team leadership, and escalation management. The role is fully remote but prefers candidates near hub locations: Eagan, MN; New York, NY; Ann Arbor, MI; Frisco, TX. Required qualifications include a Bachelor's degree, extensive experience in customer success, strong analytical skills, excellent communication skills, proven leadership ability, and experience with enterprise-level customers in the B2B space. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Implementation Consultant

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 13, 2025

Thomson Reuters is seeking an Implementation Consultant to drive transformation in the accounting industry by implementing cutting-edge software solutions. The role involves working closely with clients to enhance their processes through AI applications, providing expert guidance, and optimizing business processes. The ideal candidate should have a background in public accounting, consulting, or accounting software, with strong technical and consultative skills. The position offers a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth.

Culinary Specialist

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring a Food Service Worker with an hourly rate ranging from $17.00 to $17.75, depending on skills and qualifications. The role involves preparing quality food, maintaining records, and assisting in daily reports. Responsibilities also include adhering to food safety regulations, maintaining cleanliness, and performing other duties as assigned. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. The company emphasizes equal employment opportunity and non-discrimination.

Licensed Spa Coordinator, Washington DC

Company: Equinox

Location: Washington, DC

Posted Jan 13, 2025

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. They restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. The company is passionate about high performance living and believes everyone has untapped potential within them.

J.P. Morgan Wealth Management - Market Director of Wealth - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 13, 2025

J.P. Morgan Chase is a leading financial services firm that values helping clients, taking care of employees, building relationships, delivering exceptional customer service, and maintaining a strong commitment to diversity and inclusion. The company offers a broad range of investment products and digital technology to meet clients' financial needs. The role of Market Director of Wealth in J.P. Morgan Wealth Management involves creating a culture of excellence, building deep relationships, and promoting a customer-obsessed culture while managing a team of Financial Advisors.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personalized, convenient, and affordable services. The company's purpose is to bring heart to every moment of health, supported by their Heart At Work Behaviors™. Pharmacy Technicians play a crucial role in achieving this, ensuring smooth pharmacy operations, accurate prescription fulfillment, and exceptional patient experiences. They contribute to a safe, inclusive culture and are required to complete a training program and meet state-specific licensing and certification requirements.

Computer Scientist (Cybersecurity)

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This position is in the Bureau of Consular Affairs, Office of Consular Systems and Technology (CA/CST). CA/CST offers comprehensive systems support for the Consular function globally, covering planning, design, development, implementation, installation, and ongoing support of automated systems. The role involves providing authoritative scientific and technical leadership in research, development, design, and implementation of cutting-edge computing science and information management. The incumbent is recognized as a government-wide expert in computer science, researching and leading innovative cybersecurity strategies. They explore emerging trends in computer science, engineering, information management, and cybersecurity, developing recommendations for research priorities. The role also involves representing the Bureau in partnerships with other USG agencies, academic institutions, and private research organizations to advance computer science, engineering, and IT. The position requires U.S. citizenship, ability to obtain a Top Secret security clearance, and successful E-Verify check. Applicants must have a Bachelor's degree in computer science or a related field with specific coursework in mathematics, statistics, and computer science. At least one year of specialized experience in providing technical leadership, formulating policies, and guiding information architecture is necessary. Applicants must demonstrate expertise in IT-related problem-solving, customer service, oral communication, and attention to detail.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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