Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Principal Solution Engineer - Public Sector

Company: Salesforce

Location: Washington, DC

Posted Jan 13, 2025

Salesforce, a leading company in CRM, AI, and data, is seeking a Solution Engineer for its Outsourced Service Provider (OSP) Program. The role involves partnering with clients, developing technical sales strategies, and demonstrating solutions that provide business value. The ideal candidate should have 10+ years of experience, strong communication skills, and Salesforce certifications. The position is office-flexible, requiring three days in-person at a Salesforce office. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Information System Training Specialist (Mid) - TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Mid Information System Training Specialist with active TS/SCI clearance for a federal government project in Washington, DC. The role involves maintaining and improving technical infrastructure, providing customer support, managing user security access, planning infrastructure upgrades, and administering systems. Required skills include Java, JavaScript, Python, SQL, and experience with various tools and cloud platforms. CGI offers competitive compensation, comprehensive insurance, and a supportive work environment.

Senior Clinical Research Associate (Remote)

Company: Novartis

Location: Washington, DC

Posted Jan 13, 2025

This is a remote-based position covering the Eastern US area, with a focus on Washington DC, Baltimore, Ohio, Indiana, and Michigan. The Senior CRA will perform monitoring activities for Phase I-IV Pharma clinical trials, ensuring data quality and adherence to ICH/GCP and US CFR standards. Key responsibilities include trial monitoring strategy, allocation and initiation of trials, and delivery of quality data. The role requires 80% travel and a valid driver's license. Novartis offers a competitive compensation package and a supportive work environment.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

2026 Summer Internship, Early Careers - Investment Banking

Company: Wells Fargo

Location: Washington, DC

Posted Jan 13, 2025

Wells Fargo is inviting applications for the 2026 Investment Banking Summer Internship in Corporate and Investment Banking. The program offers a comprehensive professional and educational experience through on-the-job training, analytical training, and networking opportunities. Interns will gain hands-on experience in areas such as developing financial models, preparing client presentations, conducting research, and participating in strategic planning. The program lasts for 10 weeks, primarily in Charlotte, New York, Chicago, Houston, and Washington D.C. with a pay range of $18.00 - $65.00 hourly.

Business Analyst

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI is hiring a Business Analyst for a Travel System role in Washington, DC. The candidate will provide Tier-1 support for ATF customers, assisting with E2 Travel system navigation, answering inquiries, and ensuring a seamless travel experience. Required qualifications include 3+ years of E2 Travel system expertise, familiarity with Federal Travel Regulation, and strong communication skills. Desired skills include knowledge of ServiceNow, Momentum ERP, and Government Finance processes.

Barista

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $22.80, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Property Manager - Takoma

Company: Bozzuto

Location: Washington, DC

Posted Jan 12, 2025

Bozzuto is a company that values community, creativity, and customer satisfaction. They offer competitive compensation, health and wellness benefits, and opportunities for career development. The company culture is welcoming and inclusive, with a focus on delivering exceptional experiences to residents and stakeholders.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, proficiency in AWS, Azure, GitLab, JFROG Artifactory, Splunk, and Nessus Tenable Security Center. US Citizenship is mandatory. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Clinic Nurse - Oncology / Infusion (Longview / OnCall)

Company: Kaiser Permanente

Location: Longview, Washington

Posted Jan 12, 2025

The RN role at Kaiser Permanente involves delivering quality healthcare to patients, participating in healthcare teams, and adhering to the organization's mission and values. Responsibilities include providing nursing services, utilizing the nursing process, and demonstrating ethical and legal behavior. The RN must show commitment to the KP Promise, utilize critical thinking for problem-solving, and provide culturally sensitive care. They should also demonstrate technological literacy, participate in ongoing education, and maintain effective communication skills.

Associate Account Executive - (Washington, DC) Ethicon US LLC

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 12, 2025

Johnson & Johnson is recruiting for an Account Executive position at Ethicon US LLC in Washington, DC. The role involves selling comprehensive surgical devices and solutions, with a focus on end-to-end surgical solutions. The Account Executive will be responsible for attaining sales forecasts, building customer relations, and complying with healthcare compliance guidelines. The company offers a competitive base pay range, benefits, and time-off options. Required qualifications include a Bachelor's degree, 1+ years of relevant business experience, and a valid US driver's license.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages