Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Classified Cyber Assurance Analyst

Company: SpaceX

Location: Washington, DC

Posted Jan 13, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. They are seeking a senior classified cyber assurance practitioner to drive their program forward, focusing on assessment, governance, and communications. The role involves managing the RMF A&A lifecycle process, ensuring compliance with regulatory requirements, and guiding junior practitioners. The ideal candidate will have extensive experience in cyber assurance for classified systems, knowledge of various risk management frameworks, and strong communication skills. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic, high-accountability environment.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Director of Consulting, Expert - Federal Services

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI is seeking a Director of Consulting Expert for a Federal Services Position in Washington, DC. The role involves leading strategic planning and transformational change initiatives, working closely with clients, and influencing change in a complex federal agency. The ideal candidate should have at least 10 years of experience in change management, a strong understanding of change management principles, and experience in leading large-scale technology transformations. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

Senior Maintenance Technician - Penn Quarter

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, is seeking a Senior Maintenance Technician with 2-5 years of experience. The role involves leading troubleshooting, maintaining mechanical, electrical, plumbing, irrigation, and security systems, and delivering excellent customer service. The company values community, inclusivity, and professional growth, offering competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. The ideal candidate should be team-oriented, detail-oriented, and have HVAC, Electrical, and Plumbing expertise.

Senior Maintenance Technician - Friendship Heights

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, emphasizes community, inclusivity, and professional growth. The Senior Maintenance Technician role involves leading troubleshooting, maintaining systems, and delivering excellent customer service. The company values its employees, offering competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Supervisory Information Technology Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This public notice announces the use of OPM's Direct Hire Authority for a position in the Office of the Under Secretary for Public Diplomacy and Public Affairs. The role involves overseeing AI integration into IT platforms, managing budgets, and engaging with senior staff. Applicants must be U.S. citizens, pass a drug test, obtain a Secret security clearance, and pass E-Verify. GS-14 applicants need IT-related experience demonstrating four competencies and specialized experience in policy guidance, AI collaboration, and software design. The role requires managing others, objectivity, adaptability, openness to new ideas, and commitment to tasks.

Part Time Teller - Dupont Circle

Company: PNC

Location: Washington, DC

Posted Jan 13, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Washington, DC. The role involves delivering exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will be customer-focused, proactive in sales, and able to identify opportunities through meaningful conversations. No degree is required, and PNC offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Community Specialist, Channel Retail

Company: Apple

Location: Washington, DC

Posted Jan 13, 2025

Apple is seeking a Community Specialist to join their team. The role involves representing Apple in multiple partner stores, selling products directly to customers, and creating an amazing customer experience. The ideal candidate will have a passion for helping customers and partners understand how Apple technology can enrich lives. They will also be responsible for providing daily care and inspection of multiple points of sale, educating partners and customers through small in-store trainings, and sharing feedback with other Apple teams.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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