Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Marketing Strategy and Analytics Specialist (Hybrid)

Company: ICF

Location: Washington DC

Posted Dec 25, 2024

The job posting is for a Marketing Strategy and Analytics Specialist position at ICF, a global advisory and technology services provider. The role involves developing and executing fact-based reporting and analysis on marketing campaigns, preparing detailed performance reports, collecting and analyzing marketing data, supporting conversion optimization strategies, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree, 2+ years of experience in marketing analytics, and skills in data visualization, reporting, and project management.

Splunk SOAR Engineer - TS/SCI with FS Poly | McLean, VA

Company: Optiv

Location: Washington DC

Posted Dec 25, 2024

The text describes a role for a Splunk SOAR Engineer at Optiv + ClearSharks. The role involves delivering success for customers, developing corporate strategy, training and fine-tuning skills, managing team members, engaging in engagement delivery, and automating issue resolution. The ideal candidate should have an active TSSCI clearance, proven experience with Splunk SOAR, strong background in developing and maintaining automation playbooks and scripts, security certification, experience operating in classified environments, and robust understanding of identity SIEM cybersecurity and infrastructure concepts. The role also requires strong interpersonal skills, ability to work collaboratively in a team, and experience leading an engineering team.

Senior Lead, Solutions Architect

Company: Capital One

Location: Washington DC

Posted Dec 25, 2024

Capital One is hiring a skilled Solutions Architect to join their team in the Card Tech segment. The role involves providing technical leadership for designing and implementing critical technology solutions, working with cross-functional teams, and contributing to architecture across broader Card and Enterprise teams. The successful candidate will effectively communicate with key stakeholders, exhibit mastery of facilitation and influence, and have a proven track record of delivering high-quality results.

Senior System Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 26, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor seeking a Senior System Engineer to work on cutting-edge technology that supports the nation's defense services. The position offers a competitive compensation package, a family-focused culture, and opportunities for professional development. Applicants must have a TSSCI security clearance and US citizenship.

Entry Level Marketing Assistant

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

Aurora Ripple Enterprises is a local sales and consulting firm in Lanham, recognized for their top talent in sales and marketing. They are committed to exceeding client expectations and increasing sales and revenue. They are hiring driven candidates for the role of Entry Level Marketing Assistant, which involves presenting products, utilizing sales tactics, identifying new opportunities, collaborating with team members, analyzing sales performance, and training with colleagues. The ideal candidate should be self-motivated, confident in public speaking, adaptable, and have a Bachelor's degree in Business Management or related fields.

Engineering Manager for Modeling and Simulation Computing

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 26, 2024

The Aerospace Corporation is seeking an Engineering Manager for Modeling and Simulation Computing Emerging Simulation and Integration Section. The role involves managing a team of developers, ensuring technical quality, and acquiring resources necessary for the success of the section. The candidate should have a Bachelor's degree in STEM, demonstrated experience leading development teams, and substantial experience with modeling and simulation software development in multiple areas. The company offers a competitive compensation package and a supportive work environment.

Group Leader, Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 25, 2024

The role of Integration Specialist IS group leader at CAE involves providing leadership, technical direction, and project management for various programs. The individual must have a minimum of five years of experience in flight simulation or related industries, along with skills in cost estimating, budgeting, scheduling, and task performance management. They must also have an understanding of computer software and hardware architectures, real-time operating systems, software scheduling, distributed computational systems, real-time interfaces, reflective memory technologies, and networks. The role requires excellent written and verbal communication skills, the ability to effectively lead technical teams, and compliance with company security and data protection policies.

Senior Staff Engineer

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation by creating a tech organization with engineering excellence as its mission. The Senior Staff Engineer will focus on multiple areas, provide leadership, and influence product direction. They will work on building enterprise-class business applications, ensuring quality, usability, and performance. The role involves designing sessions, code reviews, and utilizing various programming languages, tools, and services.

Territory Manager - Seattle

Company: Hewlett Packard Enterprise

Location: Washington DC

Posted Dec 25, 2024

The role of Territory Manager, Seattle is a remote position with Hewlett Packard Enterprise. The candidate will focus on developing a long-term sales pipeline, providing support to account managers, and selling complex products or solutions to customers. The ideal candidate should have 12+ years of related sales experience, a university degree, and expertise in the given field. The role requires strong knowledge of products, competitors, and industry trends. The candidate should be able to balance strategic and tactical pursuits, collaborate with account leads, and work effectively with partners to drive additional revenue.

Director, HRIS/HR Systems and Data Analytics

Company: Fluence

Location: Washington DC

Posted Dec 26, 2024

Fluence is a global market leader in intelligent energy storage and optimization software for renewables and storage. They are transforming the way we power our world with gigawatts of successful implementations across nearly 50 markets. The company is guided by its passion to transform the way we power our world, with a focus on creativity, diversity, safety, quality, integrity, curiosity, adaptability, self-reflection, honesty, forthrightness, and respect. The Director of HR Systems and Data Analytics role involves leading large-scale transformation initiatives, ensuring alignment of HR technology with business goals, and driving continuous improvement in HR processes. The role requires strategic vision, technological expertise, and a deep understanding of HR practices.

Senior Staff Manager- Site Reliability Engineering

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

The text describes a Senior Manager position in Site Reliability Engineering. The role involves managing projects, collaborating with teams, crafting documentation, addressing technical gaps, and driving process improvements. The ideal candidate should have deep technical expertise and fluency in at least one modern programming language. The position offers a competitive salary and benefits package.

Client Account Specialist

Company: Hogan Lovells

Location: Washington DC

Posted Dec 25, 2024

The Client Account Specialist is responsible for complete ownership of the billing and collections cycle for designated portfolios of client matters. They establish and maintain professional relationships with lawyers, business services personnel, and clients to ensure compliance with both lawyer and client specifications. They manage all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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