Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Lead Software Engineer, Tech Lead- Full Stack (Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 28, 2024

Capital One is seeking a Senior Lead Software Engineer to lead a portfolio of technology projects and a team of developers. The role involves staying on top of tech trends, collaborating with digital product managers, and utilizing various programming languages and AWS tools. The ideal candidate should have at least 6 years of experience in software engineering, with a bachelor's degree. Preferred qualifications include a master's degree, 9+ years of experience in JavaScript, Java, TypeScript, SQL, Python, or Go, and 4+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service.

Warfare Systems Engineer (HYBRID)

Company: CACI International Inc

Location: Washington DC

Posted Dec 28, 2024

This is a full-time, hybrid position at the Washington Navy Yard where you will provide expert combat systems technical support for the development of next-generation naval vessels. The role involves system engineering, ship integration, and coordination with various system commands. It requires US citizenship, active secret clearance, and willingness to travel up to 10% of the time.

Customer Success Manager - Air Force

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a Generative AI product that aims to unlock unstructured, hard-to-find, disconnected data and turn it into a secure knowledge management platform. The company was born from a partnership with the Department of Defense and offers secure, innovative solutions for federal customers. They are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance. The role involves building relationships with federal government stakeholders, leading customer onboarding, ensuring renewals, providing feedback, advocating for customers, and managing issues.

Head of Federal Sales

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

The text describes Yurts, a company that provides a secure knowledge management platform using AI to unlock unstructured and hard-to-find data. They were born from a partnership with the Department of Defense and collaborate with Nvidia, HPE, and Oracle. The company offers secure, innovative solutions, including airgapped deployments, ML ops, analytics, and a proprietary RAG system. They are looking for bold thinkers to join them in redefining AI productivity and performance. The Head of Federal Sales and GotoMarket Strategy will drive revenue growth, forge partnerships, and lead gotomarket efforts. Key responsibilities include strategic sales leadership, gotoMarket execution, client engagement, and market expansion. Qualifications include 10+ years in federal sales, experience with AI data analytics, and knowledge of federal procurement processes and security standards.

Product Manager - Sales

Company: GEICO

Location: Washington DC

Posted Dec 28, 2024

GEICO is looking for a customer-obsessed and results-oriented individual to join their growing product team as a hybrid role with locations in Washington DC, Fredericksburg VA, San Jose, San Francisco CA, Seattle WA. The ideal candidate should be experienced, energetic, and have a strong understanding of frontend experience capabilities and downstream services. They should be able to work crossfunctionally, synthesize information, own and prioritize the long-term product roadmap, and influence stakeholders. The role offers a competitive salary and benefits package.

Senior Systems Administrator

Company: Amentum

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Senior System Administrator to join Amentum in McLean, VA. The role involves monitoring and maintaining corporate communication systems, troubleshooting hardware, software, and network problems, and overseeing the status of issues related to messaging systems. The candidate must have an Active Top Secret SCI US Government clearance and US citizenship to maintain the clearance.

Senior Value Engineer - US Public Sector Lead

Company: Cribl

Location: Washington DC

Posted Dec 29, 2024

Cribl is a serious company that values collaboration, curiosity, and customer focus. They are growing rapidly and looking for motivated team members to join their remote-first company. The role of Senior Value Engineer - US Public Sector Lead involves supporting the sales and GTM organization, engaging customers to explore business value, and driving value selling across the GTM organization.

Head of Federal Marketing

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a company that specializes in unlocking hard-to-find unstructured data and simplifying access to structured systems. They were born from a partnership with the Department of Defense and are redefining how teams harness AI for productivity and performance. They offer secure innovative solutions and are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance.

Senior Federal Program Manager

Company: Virtru

Location: Washington DC

Posted Dec 28, 2024

Virtru is a leading data protection provider backed by reputable venture capital firms. They are committed to changing data privacy rules and offer end-to-end encryption for various data sharing platforms. The company values respect for people and data, and their motto is 'Respect the people, respect the data, respecting data means keeping it secure and protected at all times across its entire lifecycle.' Virtru is looking for a Senior Federal Program Manager to lead and manage federal projects, ensuring project goals, schedules, and budgets align with customer expectations. The ideal candidate should have strong leadership skills, technical understanding, and the ability to allocate resources effectively while maintaining compliance.

Lead/Senior Tech

Company: Bridgestone Americas

Location: Washington DC

Posted Dec 29, 2024

Bridgestone Retail Operations is a place to build a career with a focus on serving society with superior quality. They offer competitive pay, formal training, performance incentives, paid vacation, healthcare packages, and a 401k plan. They value diversity and offer continuous training and mentorship. The Senior Technician position requires technical expertise, leadership, and mentoring skills. They offer a performance-based compensation model and continuous onboarding. They are committed to corporate social responsibility and offer a supportive and engaging work environment.

Director, Product Management - Enterprise Consumer Platforms

Company: Capital One

Location: Washington DC

Posted Dec 28, 2024

The text describes a high-level position at Capital One, Director Product Management, in their Enterprise Consumer Platforms department. The role involves delivering transformative customer experiences, building platforms, creating engaging digital experiences, and shaping the customer experience strategy. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate about customers, a learner, and a team player with at least 7 years of experience in digital product management and a bachelor's degree.

VMware (ESXI) Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 28, 2024

This is a job posting for a VMware ESXi Engineer position at CACI. The role requires 5+ years of related systems engineering experience with a focus on VMware virtualization. The engineer will be responsible for designing and defining system architecture, performing complex systems development and design work, and ensuring virtualization systems are compliant within required security standards. The position offers a competitive salary range of $74,600 - $156,700.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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