Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Marketing Manager - Defense & Intelligence

Company: C3 AI

Location: Washington DC

Posted Dec 28, 2024

C3 AI Inc. is a leading Enterprise AI software provider for accelerating digital transformation. They offer the C3 AI Platform, which provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company has an immediate need for a Product Marketing Manager, with a focus on Federal Applications. The ideal candidate is a creative thinker with analytic and problem-solving capabilities, compelling storyteller, and able to transform complex needs and solutions into simple differentiated messages.

Special Account Representative

Company: Carpenter Technology Corporation

Location: Washington DC

Posted Dec 27, 2024

Latrobe Specialty Metals Distribution LSD, located in Vienna, Ohio, is a part of Carpenter Technology Corporation. They serve North American's tooling customers with a wide range of products, extensive value-added services, and unmatched metallurgical expertise. LSD inventories over 60 specialty alloys for demanding applications. They offer extensive value-added capabilities, including production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring. The Special Accounts Representative role involves liaising with customers, managing demand changes, proposing alternatives, and developing relationships with internal departments.

Foreign Investment Intel Risk Analyst

Company: Amentum

Location: Washington DC

Posted Dec 27, 2024

Amentum is seeking a dynamic and experienced foreign investment risk analyst to support the US Department of Defense in its participation in the Committee for the Assessment of Foreign Participation in the United States Telecommunications Services Sector. The successful candidate will be responsible for evaluating the risk posed by foreign investment in the telecommunications and information technology sectors, coordinating with internal and external stakeholders, and developing risk-based analyses. Candidates must have strong interpersonal, research, and critical thinking skills, as well as experience with risk analysis, risk mitigation, and open-source research. A bachelor's or master's degree in a relevant field is required, with 5 or more years of relevant experience. Amentum is committed to equal opportunity employment.

Verification Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

BAE Systems is seeking a full-time Principal Systems Engineer to guide and determine the verification approach for their Systems Engineering team using Model Based Systems Engineering tools and methodologies for the USUK TRIDENT Submarine Strategic Weapon System SWS program. The ideal candidate should be self-motivated, good at planning, and have excellent written and verbal communication skills. The position involves working closely with multiple engineering teams, performing verification strategy and approach establishment, leading verification reviews, developing and maintaining a Requirements Traceability and Verification Matrix, engaging with various teams and communities, attending customer staff meetings, supporting technical reviews, and mentoring junior engineers.

Tableau Administrator / Data Visualiztion

Company: CACI International Inc

Location: Washington DC

Posted Dec 27, 2024

The job posting is for a Tableau Administrator Data Visualization position at CACI. The role involves configuring and maintaining Tableau Server Software Layer and System Administration, working with management to develop sustainable processes, change management, performance tuning, server management, and facilitating change and innovation to legacy systems. The candidate must have 8+ years of experience, a TSSCI clearance, and API development experience. The position is contingent on funding and offers competitive compensation benefits and learning and development opportunities.

Senior Marketing Specialist

Company: Wallbox

Location: Washington DC

Posted Dec 28, 2024

The Senior Marketing Specialist for the North American market will be responsible for developing and executing comprehensive B2B marketing strategies to drive brand awareness, lead generation, and market share growth across the US and Canada. The ideal candidate will have a strong balance of strategic thinking and hands-on execution across all marketing channels, with a deep understanding of the EV charging and energy landscape within these markets and experience in B2B marketing within a tech-focused environment.

Junior Recruiter (Part-Time)

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 28, 2024

Link Solutions Inc is a leading IT company seeking a Part-time Junior Corporate Recruiter to support their talent acquisition efforts. The ideal candidate will have strong communication skills, organizational skills, and interpersonal skills to manage multiple recruitment processes and maintain candidate databases. The successful candidate will help maintain recruitment metrics, support various HR initiatives and projects, and work on innovative projects that foster growth and provide valuable experience.

Customer Service Representative - Entry Level

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

The text is a job description for a Customer Service Representative position in a sales agency that values open policies, networking, and leadership development. The ideal candidate should have a Bachelor's degree, sales experience, leadership skills, and a futuristic mindset. The position is full-time, in-office, and based in the Greater DC area.

Legal Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Legal Support Specialist position at Crowell amp Moring LLP. The role involves administrative support, customer service, and various other tasks such as creating and formatting legal documents, scanning and copying documents, entering time and billing edits, preparing travel and expense reimbursements, updating business contacts, and coordinating projects with vendors and departments. The position requires basic knowledge of MS suite of products, excellent English language skills, and a minimum of two years of related experience. The company offers a competitive compensation and benefits package.

Engineer II - Assembly, Integration and Test

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

The job description outlines a position in the Engineering Science and Analysis ESA Strategic Capabilities Unit, which involves implementing test procedures, conducting functional and environmental testing, and maintaining test engineering logs. The role requires strong technical skills, collaboration, and the ability to work in various environments. The position also involves travel and working onsite five days a week. The required education is a BS degree or higher in Engineering or a related technical field with 2 or more years of related experience.

Entry Level Client Account Executive

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

Aurora Ripple Enterprises is seeking a dedicated and hungry Entry Level Client Account Executive to join their team and help grow their customer base. The position offers a full-time in-office role in the Greater DC area with a focus on communicating product features, learning about targeted customers, seeking new sales opportunities, and achieving high closing sales rates.

Marketing Associate

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Dec 27, 2024

The Entry Level Marketing Associate will be based in the corporate Lanham office, supporting the team's continued growth. The right candidate will execute marketing strategies, process consumer inquiries, and develop reporting procedures. The ideal candidate should possess a Bachelor's degree, minimum 12 years of customer service, excellent communication skills, and a positive attitude.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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