Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is a company that values its employees and customers, with a purpose of delivering enhanced human-centric health care. The Retail Store Associate position provides an opportunity to excel in a customer-focused role, positively impacting the lives of others.

Chief Data Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Chief Data Officer position at the U.S. Agency for International Development (USAID) in Washington, DC. The role requires a U.S. citizen with a Top Secret clearance and the ability to file OGE-278. The candidate must have progressively responsible leadership experience indicative of senior executive level managerial capability, directly related to the Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. The TQs involve extensive knowledge of data science and analytics, and experience overseeing secure enterprise data analytics.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details the requirements and conditions for a position in the Department of Health and Human Services, specifically within the Office of the Assistant Secretary for Financial Resources (ASFR). The role is located in Washington, D.C. and requires successful completion of a background security investigation. E-Verify is mandatory for new hires. The position necessitates one year of specialized experience equivalent to the GS-13 level, including developing IT infrastructure plans, conducting IT studies, and providing technical guidance. Four key competencies are also required: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The role offers a comprehensive benefits package as part of a federal career.

Customer Success Manager - Solution Architect

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

As a Customer Success Manager (CSM) at IBM, you'll leverage your technology expertise to build and lead high-performing teams. Your role involves hiring, developing, and coaching these teams to ensure client adoption and satisfaction with IBM's products and services. You'll collaborate with clients to validate solutions, establish trusted relationships, and guide them through tech stack changes to maximize IBM solution value. Essential skills include proven technical leadership, coaching expertise, and deep knowledge in areas like Cloud, Data & AI, Automation, Integration, or Security.

Senior Customer Success Manager (Legal)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

The Senior Customer Success Executive (Sr CSM) role involves managing key enterprise customers, driving retention, and handling complex deals. The Sr CSM will lead renewal and upsell sales motions, develop customer knowledge on offerings, and manage multiple projects. They will track customer health, grow value, and ensure customers derive maximum benefit. The role requires strong business acumen, communication skills, and experience in Gainsight and Salesforce. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for professional growth.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 21, 2024

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Project Manager, Content and Integrity Operations

Company: Meta

Location: Washington, DC

Posted Dec 21, 2024

Meta's Content and Integrity Operations Team is seeking an experienced Project Manager to deliver projects involving quantitative analysis, industry research, and strategy development. The role involves managing day-to-day operations, analyzing data to identify user trends and malicious behavior, leading investigations on potentially abusive content, and creating scalable policies to ensure community safety. The ideal candidate should have 2+ years of experience in operations, technology, management consulting, or equivalent environments, and a strong understanding of content integrity issues.

IT Specialist (APPSW)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an IT Specialist (APPSW) role in the Office of the Secretary within the Department of Commerce. The position requires U.S. citizenship and successful completion of a background check. Specialized experience in system administration or oversight of cloud platforms like SalesForce, Office 365, SharePoint, or Drupal is necessary, with one year required for GS-13 and two for GS-14. No specific education is required. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses. A comprehensive benefits package is offered to federal employees.

Relationship Banker- Middletown Breiel Blvd - Financial Center

Company: Merrill

Location: Washington, UT

Posted Dec 21, 2024

Bank of America is seeking a client-focused individual to engage and assist clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM. The role involves processing cash transactions, building relationships, and connecting clients to financial solutions. Key responsibilities include executing the bank's risk culture, growing business knowledge, managing financial center traffic, and driving the client experience. The ideal candidate should be an enthusiastic self-starter with strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred.

Help Desk Team Lead

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 21, 2024

Ashburn Consulting is seeking a Helpdesk Team Lead to provide day-to-day oversight, prioritize tickets, and ensure customer satisfaction. The ideal candidate should have a Bachelor's degree, 10 years of work experience, ITIL certification, and expertise in ServiceNow and OA systems. The position requires managing competing priorities, staying current with evolving IT technology, and measuring effectiveness of customer service.

Beauty Sales Consultant, Licensed

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is seeking a passionate, sales-oriented Licensed Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch beauty services, personalized product advice, and managing customer experience. The consultant will be required to perform ear-piercing services and other applicable services, educate customers on product usage, and maintain a clean, well-stocked zone. The position offers opportunities for career growth, exposure to the latest beauty trends, and a competitive pay range. CVS Health values its employees' well-being, offering comprehensive benefits and well-being programs.

Customer Experience Coordinator - Washington D.C.: 2024-3241

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 21, 2024

The Customer Experience Coordinator (CX Coordinator) role at Headfirst Companies involves serving as a customer experience ambassador, handling all phone, email, and in-person communication for customers. The role requires managing family accounts, collaborating with on-site leadership and Headquarters team to ensure top-notch customer service, and proactively problem-solving issues. The ideal candidate should have at least 2 years of undergraduate education, preferably in communications, business, or hospitality, and relevant customer service experience. They must be comfortable working with small children, in hot and outdoor environments, and be willing to handle additional responsibilities as needed.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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