Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Insurance Sales Executive - Bethesda, MD, Pittsburgh, PA

Company: F.N.B. Corporation

Location: Washington DC

Posted Dec 21, 2024

This job posting is for a Sales Executive position in the INSA Business Unit. The incumbent is responsible for selling new business and renewing accounts, conducting sales activities, and building a pipeline of prospects. They must work collaboratively with Bank partners to identify financial service solutions for all customers. The position requires excellent project management, communication, organizational, analytical, and interpersonal skills. Applicants must be willing to use a personal computer and job-related software, and have a basic level of MS Word and intermediate level of MS Excel. Experience with ITI TAM and office systems is preferred. FNB Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Senior Technology Experience Partner #384

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is advertising for a Senior Technology Experience Partner position. The job requires a diploma with 6-8 years of relevant experience, or a bachelor's degree with 5-7 years, or a master's degree with 4-6 years. Essential skills include advanced relationship management, conflict resolution, analytical problem-solving, and communication. Desired qualifications include experience in handling escalated issues, proficiency in ServiceNow, strong Microsoft Office skills, and a customer-centric mindset.

Radiologic Technologist - Seattle - Per Diem

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 21, 2024

The job description is for a Radiology Technologist role, which involves providing radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Responsibilities include preparing rooms, developing images, and ensuring patient safety. The role requires strong communication skills, teamwork, and commitment to self-improvement. The company values its employees, offering competitive wages with recent increases of up to 9%. Essential qualifications include a high school diploma or GED, certification from the American Registry of Radiologic Technologists, and Basic Life Support certification.

Patient Dining Services Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 21, 2024

Sodexo is seeking a Patient Dining Services Manager at MedStar Washington Hospital Center in Washington DC. The role involves overseeing the hospital's Diet Office, ensuring compliance with nutrition and food regulatory requirements, and interacting with patients and healthcare teams. Sodexo offers a full array of benefits, including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs.

Real Estate Services Coordinator

Company: CBRE

Location: Washington, DC

Posted Dec 21, 2024

The CBRE Real Estate Services Coordinator role involves providing customer service support to tenants and vendors, handling administrative tasks, maintaining files, working with building technicians and vendors, preparing lease administration documents, submitting invoices, and engaging in rent collection communications. The job requires a high school diploma or equivalent with up to 2 years of experience, strong communication and organizational skills, proficiency in Microsoft Office, basic math skills, and authorization to work in the US. CBRE offers a comprehensive benefits package, career growth opportunities, and a supportive work environment.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Operations Manager role is crucial in leading store teams, managing operations, and ensuring excellent customer service. The position offers competitive pay, benefits, and opportunities for growth, with a commitment to caring for employees and communities.

Federal Account Manager - US Navy and Marine Corps

Company: GCyber

Location: Washington DC

Posted Dec 22, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the US Navy and Marine Corps accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on US Navy and Marine Corps accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Microsoft Business Development Manager - Corporate Verticals

Company: CDW

Location: Washington DC

Posted Dec 21, 2024

The text describes a job posting for a Microsoft Business Development Manager role at CDW, a leading technology solutions provider. The role involves becoming an expert in CDW's Microsoft value proposition, coordinating with sales and technology teams, driving growth within assigned segments, and collaborating with multiple stakeholders to influence target opportunities. The ideal candidate should have a Bachelor's degree, 6+ years of customer-facing or technical sales experience, and strong customer-facing and analytical skills. The role also requires influencing across all functions of an organization, managing multiple priorities, and communicating effectively with executives and coworkers.

Acquisition Quality Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 22, 2024

Hive Group is a growing SDVOSB HUBZone small business seeking an experienced Acquisition Quality Specialist to join their team. The role involves conducting quality reviews, identifying best practices, and providing recommendations for standardized operations. The position requires a Bachelor's degree in Business Administration or Finance, minimum of 3 years in contract or project management, and minimum of 2 years with Federal Acquisition Regulations (FAR). The role is remote and Hive Group is an Equal Employment Opportunity and Affirmative Action employer.

Director of Support Services #494

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is advertising for a Director of Support Services. The role involves developing and directing product development efforts, participating in planning, setting budgets, and ensuring employees have necessary resources. Required experience includes 8-10 years in customer relations, and special skills include knowledge of Senate rules, public administration, and IT. The position requires onsite presence, availability during government shutdowns, inclement weather, holidays, and late nights. A Top Secret U.S. Government security clearance is necessary. The role offers a comprehensive benefits package.

Teller II- PT 20hr. (7th &I)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is offering a Teller II position in Washington, DC with a pay range of $23.25 - $29.75 USD. The role involves delivering exceptional customer service, processing transactions, educating customers on products and services, and mentoring new tellers. TD is committed to fair compensation, growth opportunities, and skill development. The job requires high accuracy, strong communication skills, and adherence to security measures. High school diploma or GED, 1 year of teller experience preferred. The role involves sedentary work, operating office equipment, and responding to customer inquiries.

Administrative Assistant (FAP/CAP)

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Dec 21, 2024

The U.S. Navy is seeking a customer service representative for the Family Readiness Division. The position requires experience in handling high volumes of requests, knowledge of military organization and operations, and skill in English grammar and usage. The salary is dependent on experience and education, and selectees may be required to complete a probationary period.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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