Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Management Trainee I

Company: First Financial Bank

Location: Washington DC

Posted Dec 22, 2024

The text is a job description for a Teller/Personal Banker position at First Financial. The organization values development, diversity, and innovation. The role involves customer service, sales, and banking transactions. The position requires good customer relations, mathematical skills, and proficiency in various banking software and programs.

Jr. Project Manager

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Junior Project Manager for a large GenAI program for their IRS customer. The role involves supporting stakeholders, coordinating tasks, monitoring project progress, and ensuring timelines and deliverables are met. The company offers competitive compensation and benefits, and values diversity, equity, and inclusion.

Respiratory Care Practitioner, Part Time (Nights) - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 22, 2024

This job summary describes a role for a Respiratory Care Practitioner, responsible for providing skilled respiratory care and diagnostic services to various patients. The practitioner will perform assessments, treatments, and modalities, assist physicians in determining appropriate respiratory care, and participate in multidisciplinary teams. They must respond to urgent and emergency situations, providing necessary respiratory support. Basic qualifications include a Respiratory Care Practitioner License (Washington), relevant education, and certifications like BLS, ACLS, and RRT. Preferred qualifications include more experience and a degree from a four-year respiratory therapy program.

RN Home Health Visiting Nurse 40 Hours a Week Redmond

Company: Kaiser Permanente

Location: Redmond, Washington

Posted Dec 23, 2024

The job posting is for a Home Health Visiting Nurse based in Redmond. The role involves providing comprehensive skilled nursing care and services to patients in their homes. The nurse will work on an interdisciplinary team, responsible for assessment, development of care plans, education, and consultation related to pain and symptom management. Essential responsibilities include communicating with the patient and their family, recording data in the electronic medical record, adhering to infection control and safety standards, and performing skilled procedures. The nurse will also identify educational needs, instruct patients, and participate in quality care and cost-saving measures. Home health experience is preferred, and the role requires a Registered Nurse License (Washington) and a valid driver's license. Basic laptop skills and customer service skills are also necessary.

Junior Data Scientist

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Junior Data Scientist to support a large GenAI program for their IRS customer. The role involves leveraging generative AI technologies to enhance tax administration and compliance. The successful candidate will be instrumental in developing and deploying AI models that can generate insightful predictions and simulations based on vast datasets. Basic qualifications include experience in General Artificial Intelligence, data science expertise, and proficiency in SQL. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants.

Business Development/Capture Analyst

Company: Cambridge International Systems Inc

Location: Washington DC

Posted Dec 22, 2024

Cambridge International Systems Inc is hiring a Business Development Capture Analyst to support identifying, researching, analyzing, qualifying, and leading opportunities through the Business Development BD lifecycle. The role involves monitoring research and analyzing established databases, coordinating with Government Contracting Offices and Program Offices, and supporting competitive assessments. The successful candidate will also draft capabilities assessments, communicate with clients and competitors, and support color team reviews. The position requires a Bachelor's Degree, previous Government contracting Business Development or Capture experience, and proficiency in Microsoft Office suite. The role involves occasional overnight travel and must comply with federal government vaccination mandates.

Front End Engineer

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Front End Engineer in the Washington DC metro region to support a large GenAI program for their IRS customer. The ideal candidate will have 3+ years of experience in FrontEnd Design, Front End UI/UX, and Low Code Platform Development, as well as experience with JavaScript, Flask, and ReactJS. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, disability, marital status, genetic information, or any other protected class status.

Federal Sr Account Executive - Aerospace and Defense

Company: ServiceNow

Location: Washington DC

Posted Dec 22, 2024

ServiceNow is a global market leader in AI-enhanced technology, offering an intelligent cloud-based platform to connect people, systems, and processes for smarter, faster, and better ways to work. They are looking for a strategic leader to provide services to their largest existing accounts in the Aerospace and Defense industry.

Lab Support Technician - Full Time Evenings

Company: Mercy

Location: Washington, Missouri

Posted Dec 22, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, and have been recognized as a top workplace. The Lab Support Technician (LST I) role involves supporting laboratory functions, acquiring specimens, and ensuring HIPAA confidentiality. Mercy provides comprehensive benefits, including health coverage, PTO, tuition reimbursement, and retirement funds. They encourage applicants who are compassionate, professional, positive, and advocates for excellent care.

Windows Systems Architect with Automation

Company: CACI International Inc

Location: Washington DC

Posted Dec 22, 2024

This job posting is for a full-time, on-site position as a Windows Systems Architect with Automation at CACI. The role involves supporting the sponsors engineering branch, performing various duties such as installations, debugging, maintenance, upgrades, and general support for a light enterprise Microsoft Windows-based environment. The candidate should have experience with Active Directory, Windows Server, Workstation, and complimentary services and software. The role also requires applying sound engineering practices, good judgement, and technical skills to achieve short and long-term goals. The candidate should be a proactive self-starter with minimal supervision, capable of monitoring infrastructure, identifying and coordinating implementation changes, and providing end-user support and issue resolution.

MRI Technologist - Tacoma/Float - Part-Time

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 22, 2024

The text describes a job posting for a radiologic technologist, highlighting the importance of providing quality patient imaging, ensuring patient safety, and maintaining professional behavior. The job requires experience in cross-sectional anatomy, communication skills, and knowledge of radiation safety. The company offers competitive wages, a $5,000 sign-on bonus, and opportunities for growth.

Sr. Billing Administrator

Company: Goodwin

Location: Washington DC

Posted Dec 22, 2024

The text describes a position at Goodwin Procter LLP, a global law firm, in their Global Operations Team. The role involves collaborating with diverse backgrounds, supporting high-stakes litigation and dispute resolution, and coordinating billing requirements. The position is eligible for overtime and offers a competitive target salary range.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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