Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Chief of Operations

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Architect of the Capitol is seeking a Deputy Chief of Operations to advise on facilities management, design, construction, risk management, physical security, emergency management, and critical infrastructure protection. The role requires a US citizen or eligible non-citizen, and successful completion of a background investigation and drug testing. Applicants must meet OPM's qualification requirements, including Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The ECQs cover leading change, leading people, results-driven approach, business acumen, and building coalitions. The PTQs require experience in managing large federal facilities and maintaining relationships with diverse stakeholders. A degree in engineering or architecture is required, or equivalent experience. Benefits include a competitive salary, comprehensive retirement plan, health insurance, training opportunities, and flexible work hours.

Bartender for District E-Sports

Company: Aramark

Location: Washington, DC

Posted Dec 21, 2024

Aramark is seeking a Bartender to serve alcoholic and non-alcoholic drinks, process transactions, and maintain a positive demeanor. The role involves mixing drinks, adhering to alcohol service policies, and ensuring excellent guest service. Previous bartending experience is preferred, along with knowledge of bartending principles and current trends. The hourly rate ranges from $10.00 to $10.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources.

Deputy Chief Operating Officer for Financial Management

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job opportunity is within the Department of Health and Human Services (DHHS) with a primary mission to protect American health. The role is a career position in the Senior Executive Service (SES), requiring U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must meet basic qualifications, including progressively responsible leadership experience, and demonstrate five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). If selected, the appointee must complete an ECQ package and be certified by an OPM Qualifications Review Board.

Associate Director (Product Design and Development)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Associate Director (Product Design and Development) position is available at the Bureau of Engraving and Printing, under the Associate Director role. This position is part of the Senior Executive Team and involves chairing technical committees for decisions on new technologies, R&D initiatives, and banknote development. The role requires extensive leadership experience, demonstrating executive potential, skills, and qualifications aligned with the Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). The successful candidate will undergo a thorough background investigation and personnel vetting, including enrollment in Continuous Vetting and FBI's Rap Back service.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa Inc,

Location: Washington DC

Posted Dec 21, 2024

Visa is a world leader in payments and technology, with over 259 billion transactions annually. They aim to connect the world through innovative, convenient, reliable, and secure payments. The Director role involves leading Visa Consulting and Analytics, driving tangible results for clients, and applying deep expertise in the payments industry. The position is hybrid, requiring on-site work 23 days a week.

Enterprise Account Executive - Corporate Tax OTIR

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

This remote-based role in the US involves developing account plans for new and existing accounts, prospecting new customers, managing major accounts, meeting sales goals, collaborating cross-functionally, building relationships, maintaining Salesforce records, and engaging in direct client meetings. The ideal candidate should have proven experience selling complex software solutions to large enterprises, a growth mindset, and a strong commitment to the company's mission. Benefits include comprehensive wellbeing plans, a flexible work environment, learning and development opportunities, social impact initiatives, and purpose-driven work.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Merrill

Location: Washington, DC

Posted Dec 21, 2024

Bank of America is dedicated to being a diverse and inclusive workplace, offering competitive benefits and flexibility. The role involves engaging clients, educating them on self-service resources, and connecting them to financial solutions. Key responsibilities include processing cash transactions, building client relationships, and adhering to laws and regulations. The ideal candidate is a self-starter with strong communication skills, problem-solving abilities, and bilingual in English and Spanish is a plus.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Regional Oncology Specialist - Washington DC

Company: Exact Sciences

Location: Washington, DC

Posted Dec 21, 2024

Exact Sciences is seeking a Regional Oncology Specialist II (ROSII) to join their Oncology Sales team. The ROSII will develop and implement sales strategies to maximize the utilization of Exact Sciences' products, including OncoExTra, OncoDetect (MRD), and RiskGuard (Hereditary Cancer Testing). The role involves building customer relationships, leveraging clinical expertise, and navigating a competitive market. Essential duties include meeting sales objectives, demonstrating territory management, and providing high-level customer service. The ideal candidate will have a Bachelor's Degree in a related field, 5+ years of sales experience, and clinical/scientific expertise in oncology.

Platform Engineer - IBM Client Engineering - Washington, DC

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

IBM's Client Engineering is evolving its technology sales approach with innovative methods, focusing on 'show' rather than 'tell'. As a Platform Engineer, you'll collaborate in a multidisciplinary team to co-create solutions with clients, accelerating their transformation. The role involves leveraging hybrid cloud skills, communicating value, providing technical leadership, and supporting solutions. Success requires confidence, motivation, strong analytical skills, and a growth mindset. Preferred qualifications include technical education in relevant fields and experience with major cloud platforms.

IT Technician (Customer Support)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is seeking a full-time position in the Office of Information Technology. The job requires strong customer service skills, proficiency with Microsoft Excel and Word, and excellent written and verbal communications skills. The position also involves configuring and managing web browsers, desktops in a virtualized environment, and video conferencing on cellular devices.

Information Technology Specialist (SYSADMIN)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Tier II and Tier III level enterprise IT administration position. The ideal candidate should have experience in Windows configuration, deployment, patching, system administration, vulnerability mitigation, documentation, and utilizing ticketing systems. Knowledge of enterprise management and monitoring tools is also required. The position necessitates U.S. citizenship, successful completion of a PT-High Risk background investigation, Selective Service registration, and the ability to deploy with little notice. Qualifications include one year of specialized experience equivalent to at least the GS-12 level, demonstrating skills in using monitoring tools, coordinating technical support, and providing technical and customer support. The role also requires proficiency in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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