Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Managing Director, Digital Forensics & Incident Response - Unit 42

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 21, 2024

Palo Alto Networks is seeking a Managing Director for Digital Forensics & Incident Response to lead high-stakes incident response engagements, provide strategic guidance, and drive innovation in the DFIR practice. The role involves delivering expert-level services, enhancing Unit 42's incident response practice, and integrating threat intelligence. The ideal candidate will have extensive experience in leading global incident response, managing consultants, and possess strong presentation and communication skills. The company values collaboration, ongoing learning, and employee wellbeing, offering flexible benefits and a supportive work environment.

VP AND DEPUTY CHIEF OF STAFF

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement details requirements and conditions for a Senior Executive Service position at EXIM. It includes qualifications, ECQs, MTQs, and necessary documentation. It also mentions noncompetitive appointment authorities, reasonable accommodations for disabilities, ethical standards, and benefits. Applicants must be U.S. citizens, pass a background check, and obtain a national security clearance.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 21, 2024

The text describes a job position for the 92 Force Support Squadron at Fairchild AFB, WA. The role involves receiving and confirming room reservations, registering and assigning rooms, and ensuring only authorized individuals use government-sponsored quarters. The position requires a background investigation, flexibility in working hours, and meeting state and legal age requirements for alcohol sales. Qualifications include general clerical or cashier experience, English proficiency, and successful completion of a background check. The role is a Nonappropriated Fund position under Morale, Welfare and Recreation activities for the Air Force and Space Force.

Business Development Executive

Company: World Wide Technology

Location: Washington, DC

Posted Dec 21, 2024

World Wide Technology (WWT), a global tech solutions provider founded in 1990, is seeking a Business Development Executive for its Federal Law Enforcement team. The role involves managing DHS, DOJ, DOS accounts, driving strategic programs, and providing innovative IT solutions. Responsibilities include leading executive meetings, demonstrating WWT's value proposition, developing opportunity assessments, and fostering relationships with subject matter experts. WWT offers competitive benefits, including health care, profit sharing, and tuition reimbursement. The ideal candidate should have 5-7+ years of strategic business development/sales experience, specifically in DHS, and a proven track record in creating business outcomes.

Financial Consultant - Washington D.C.

Company: Fidelity Investments

Location: Washington, DC

Posted Dec 21, 2024

Fidelity Investments is seeking a Financial Consultant to join their team. The role involves working in Investor Centers, engaging with clients, offering guidance, and creating financial plans. Fidelity provides an existing client base, institutional feeders of business, and supports professional growth. The ideal candidate should have experience in building relationships, be FINRA Series 7 & 63 licensed, and Series 65 or 66 licensed or eligible. A degree and/or professional certifications are beneficial. Fidelity offers a competitive total rewards package, training, and a hybrid working model. The base salary range is $55,000 - $75,000 per year, with additional benefits and variable compensation possible.

SME Information Security Analyst

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 21, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking a SME Information Security Analyst for a proposal effort supporting a Federal customer in Washington, D.C. The role involves leading RMF assessment, authorization, and monitoring steps for systems following NIST and ICD 503 standards. The ideal candidate should have 10+ years of proven experience in security controls, an active Secret Clearance, and expert knowledge in risk and vulnerability management. SkyePoint offers competitive compensation, benefits including health insurance, dental plans, disability, life insurance, and a 401k match, along with a flexible work environment and opportunities for professional development.

Supervisory IT Cybersecurity Specialist - Deputy Chief Information Security Officer (Direct Hire)

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Housing and Urban Development's Office of the Chief Information Officer is seeking a candidate for a position in Washington, D.C. The role requires U.S. Citizenship, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including identifying vulnerabilities, implementing cybersecurity strategies, staff training, and providing system security guidance. No education requirement is specified. The position is exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Tech Advisory and Delivery Manager

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 21, 2024

Boston Consulting Group (BCG) is a global management consulting firm that specializes in helping organizations undergo total transformation. They offer services in strategy, digital, and technology, with a focus on blending digital and human capabilities. BCG Platinion, a subsidiary, is dedicated to digital excellence and guiding clients through complex digital transformations. The role described is for a manager in the Tech & Digital Advantage (TDA) Chapter, responsible for leading larger project modules, developing specialized knowledge, and coaching junior team members. The ideal candidate should have expertise in digital transformation, IT consulting, and possess strong communication, presentation, and team management skills.

Senior Investment Advisor - PNC Private Bank

Company: PNC

Location: Washington, DC

Posted Dec 21, 2024

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Senior Investment Advisor role, based in Washington, DC, involves managing accounts, delivering the PNC investment experience, maintaining and growing assets under management, and executing risk management practices. Preferred skills include accountability, budget management, decision making, finance strategy, financial modeling, investment management, and relationship management. A university degree, higher education, and industry-relevant experience are typically required. PNC offers comprehensive benefits and paid time off.

IT SPECIALIST (INFOSEC/CUSTSPT)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an IT Specialist (INFOSEC/CUSTSPT) position in the Department of Justice (DOJ), located in Washington, DC. The role is within the Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS). The position requires a U.S. citizen or national, successful completion of a security/background investigation and drug screening, and Selective Service registration. The candidate must be eligible for a Top Secret security clearance and obtain a FAC-COR or FAC-PM within 12 months of appointment. Basic qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience required for GS-14 includes IT service delivery, strategic planning, financial management for high-level executives, and oversight of information security policies.

.Net Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 21, 2024

The role involves analyzing business systems and user requirements to develop web-based applications. Essential requirements include a Bachelor's degree in Computer Science or related field, 3+ years of experience in web development, application development, and systems analysis. Proficiency in ASP.NET, C#, and SQL Server is required. Excellent communication and problem-solving skills are necessary. Duties include designing and maintaining web sites, training users, and conducting software testing.

IT Specialist (INFOSEC/NETWORK)

Company: Department of Veterans Affairs - Electronic Health Record Modernization

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The IT Specialist (NETWORK/INFOSEC) position is available at the Department of Veterans Affairs (VA), Electronic Health Record Modernization Integration Office (EHRM IO), Office of the Deputy Chief Information Officer (ODCIO), Cyber and Data Protection (CDP). The VA EHRM IO is responsible for the successful transition to a new Electronic Health Record (EHR) system. Requirements include U.S. citizenship, a background/suitability investigation, potential probationary period, and Selective Service Registration for males born after 12/31/1959. Qualifications include specialized experience in cybersecurity risk assessments, network systems management, and identifying security risks. Essential skills include attention to detail, customer service, oral communication, and problem-solving.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages