Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director of International Patent Litigation

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple is seeking a Director of International Patent Litigation to lead its global patent cases, both offensive and defensive. The role involves working closely with senior leadership to protect Apple's interests worldwide, developing strategies for international patent litigation, mentoring the patent litigation team, and advocating for balanced patent law and policy. The ideal candidate should have a JD degree, 15+ years of relevant experience, and a proven ability to manage complex patent litigation and strategy. The base pay range is between $283,400 and $453,300, with additional benefits including comprehensive medical coverage, retirement benefits, and opportunities for stock ownership.

Roofing Sales Hiring Now Training Provided

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Mobile Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking an experienced Mobile Application Technical Lead to lead a team in developing a critical intelligence application for the Intelligence Community. The application will replace a legacy solution, facilitate intelligence compilation, and provide AI-driven recommendations. The ideal candidate should be proficient in both front-end and back-end development, foster team collaboration, and ensure system compatibility, security, and scalability.

Enterprise Account Executive, Core, Public Sector: Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI+ Data +CRM, is seeking experienced sales professionals to grow their customer base in Federal communities. The role involves selling a full product portfolio, developing customer relationships, and driving strategic initiatives. Salesforce offers a supportive work environment with a focus on employee learning and development, inclusive culture, and competitive benefits.

Associate Chief Nurse Executive (Rehabilitation Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 20, 2024

The Nurse IV Associate Chief Nurse (ACN) Rehabilitation and Long-Term Care (RLTC) role involves substantial leadership responsibilities, influencing the organizational healthcare mission. The position requires U.S. citizenship, passing a drug test, Selective Service Registration for eligible males, and a probationary period. Qualifications include English proficiency, a nursing degree from an accredited school, current nursing registration, and specific experience and education criteria. Preferred experience includes a Doctoral degree in Nursing and extensive leadership experience in various settings. The role involves light physical tasks and working closely with others. Full vaccination against COVID-19 is mandatory for this position.

Technical Solution Engineering Lead

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

Leidos is seeking a Technical Solution Engineering Lead for their Defensive Cyber Operations DCO Practice Area in Reston VA. The role involves defining and executing the technical solution engineering strategy, driving revenue growth, and fostering strong relationships with customers. The candidate must have a relevant Masters degree, 15+ years of experience in cyber security operations, architecture engineering, and prototyping of new capabilities. They must also have experience in managing and leading the engineering sales cycle and bridging the gap between technical and non-technical stakeholders.

Project Coordinator, Remote

Company: Aledade

Location: Washington DC

Posted Dec 20, 2024

Aledade is seeking a Project Coordinator to support CMMI programs and deliver high customer service. The role involves processing claims, maintaining records, and providing customer service. The ideal candidate should have a strong background in accounts receivable, Medicare billing, and healthcare industry rules. They should also have excellent communication and organization skills.

PHARMACY/TECHNICIAN

Company: Kroger

Location: Washington, MI

Posted Dec 20, 2024

The job description is for a position at a large grocery chain, Kroger, which emphasizes providing exceptional customer service and health and wellness services. The role involves supporting company initiatives, adhering to regulations like HIPAA, assisting pharmacists, and maintaining a clean and organized work environment. The ideal candidate should have a high school diploma or GED, be at least 18 years old, and be able to handle confidential information. Kroger values its employees, offering growth opportunities and a supportive work environment.

Sr. Systems Administrator

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

The Leidos National Security Sector is offering an immediate opening for a Senior Systems Administrator at the Pentagon. The role involves supporting the G2 Army MI Enterprise SENTINEL program, which provides IT repair maintenance operations, logistics, and engineering services. The successful candidate will perform various systems administrator duties, manage Microsoft server infrastructure solutions, and lead manage projects approved by the Government.

Laboratory Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 20, 2024

The Lab Assistant performs various tasks including specimen collection, data entry, and customer service. They are responsible for following laboratory policies and procedures, as well as maintaining workplace cleanliness and safety. The position requires basic computer skills, good communication skills, and problem-solving abilities.

Food Service Worker - DC Public Schools - Cluster 2

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

Aramark is hiring a Food Service Worker with an hourly rate of $17.75. The role involves preparing quality food, maintaining records, and assisting in daily reports. Key responsibilities include food preparation, sanitation, and adherence to food safety regulations. Benefits include medical, dental, vision, and work-life resources. The job requires a Food Service Certificate and the ability to work under pressure. Aramark values equal employment opportunity and employee growth.

Supervisory IT Specialist - Applications Software (Programmer)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text describes a career opportunity with the U.S. Department of Justice, specifically for corrections professionals. The role involves fostering a humane and secure environment, ensuring public safety, and preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, emphasizing humanity and normalcy in their approach. The job requires U.S. citizenship, and there are special conditions of employment including potential relocation, background checks, and a probationary period for supervisory roles. The position is not part of a bargaining unit, and the agency is committed to diversity and inclusion. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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