Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Product Manager, Enterprise

Company: Transaction Network Services

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Product Manager position at TNS, focusing on the call enrichment and protection product portfolio. The role involves driving product strategy, defining requirements, and collaborating with various teams. The successful candidate will be responsible for developing products, conducting competitive analysis, and owning product KPIs. The company offers a competitive benefit package and is an equal opportunity employer.

HR Associate Manager (Recruiter)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Recruiter position in Bethesda, MD. The ideal candidate should have at least 3 years of recruiting experience, preferably in non-profit or education sectors. The role involves full life-cycle recruitment duties, including sourcing candidates, screening, scheduling interviews, and managing hiring processes. The position is remote until September, then becomes hybrid. Proficiency in Microsoft Office and an applicant tracking system, preferably Oracle, is required. The role demands strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Branch Operations Lead - DC NoVA Market - Falls Church, VA

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Branch Operations Lead Trainee in Branch Banking. The role involves collaborating with the Branch Manager and employees to ensure accurate and efficient customer transactions, while maintaining a welcoming and friendly service. The successful candidate will help customers make the most of their money through education and advice, tailored to their financial needs. Key responsibilities include setting the branch environment for an exceptional customer experience, engaging with clients, managing cash devices, and supporting the Branch Manager in all aspects of branch operations. The ideal candidate should be detail-oriented, organized, and able to multi-task, with a dedication to following policies and procedures. Preferred qualifications include demonstrated ability to connect with customers, influence team members, and have some experience in branch banking or related fields. The company, Chase, is a leading financial services firm committed to creating engaged, lifelong relationships with customers and promoting diversity and inclusion.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 20, 2024

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. Teachers and staff are supported with benefits, training, and a community of passionate individuals. The role requires outstanding customer service, organizational skills, and meeting state-specific qualifications.

Supervisory IT Program Manager (INFOSEC/CUSTSPT)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job opening for a Supervisory IT Program Manager (INFOSEC/CUSTSPT) in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC. The role requires U.S. citizenship, a security/background investigation, drug screening, Selective Service registration, and the ability to hold a Top Secret / SCI security clearance. The candidate must also meet all eligibility requirements by the closing date and obtain a Federal Acquisition Certificate within 12 months of appointment. The position is supervisory and requires a one-year probation period to assess supervisory abilities. Basic qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required, involving IT project management, budget planning, acquisitions, and resolving complex telecommunications issues.

Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Collections Specialist role. The role involves daily monitoring and review of delinquent accounts, making outbound collection calls, resolving billing problems, and maintaining customer relations. The specialist will also process payments, communicate with other departments, and prepare reports on collection activities. The job requires using CRM and QuickBooks for account status updates.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and opportunities for growth. The work schedule is Monday - Friday 7am - 3:30pm, and Saturdays as needed. Benefits include medical, dental, vision, life, STD/LTD, 401(k), PTO, tuition reimbursement, and more. High school diploma or equivalent, phlebotomy certification, and 2 years of experience are preferred. Strong communication skills and ability to work independently are required.

Cybersecurity Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a full-time Cyber Security Architecture and Information Systems Security Engineer Specialist to work on space launch ground and user mission data. The role involves implementing and monitoring security measures, identifying and defining system security requirements, and designing computer security architecture. The successful candidate will have a BS degree in STEM, 8+ years of industry work experience in Cybersecurity or Information security engineering, and demonstrated capability in mission definition, functional decomposition, requirements allocation, system design, and system lifecycle experience.

Senior IT Project Manager

Company: Planet Technologies

Location: Washington DC

Posted Dec 20, 2024

Planet Technologies is seeking a highly motivated Senior IT Project Manager with 7-10 years of experience in large complex IT projects. The successful candidate will have a PMP certification or other project management certification, as well as specific technical certifications in Microsoft 365 and Dynamics 365. The role involves delivering technical projects, managing IT project teams, and ensuring projects are completed in accordance with established standards, schedules, and budget parameters.

Senior Desktop Engineer

Company: FINRA

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Desktop Engineer role at FINRA with responsibilities including proposing design and implementing enhancements, developing and deploying unattended operating system installations, creating documentation, designing and managing the infrastructure, driving technical debt out of the environment, implementing companywide desktop standards and procedures, and providing in-house solutions for automating, querying, and addressing configuration issues. The role requires experience with Active Directory, MS Office suite, Windows and MAC OS, C, C++, net, and other similar coding languages, as well as experience with system automation, software testing, and deployment. The role also involves customer service, communication, problem-solving, and decision-making skills. The proposed salary range for the role is $92,500 to $200,200.

Cloud Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 20, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking a Cloud Engineer for a proposal effort. The role involves designing, implementing, and managing cloud-based systems for critical services in application development, cybersecurity, and network operations. The ideal candidate must be a subject matter expert in AWS, Google Cloud, and Azure, hold a DoD Directive 8570, IAT III or IAM III certification, and possess an active TS with SCI eligibility. SkyePoint offers competitive compensation, benefits including health insurance, dental plans, disability, life insurance, and a 401k match, along with a flexible work environment and opportunities for professional development.

Program Finance Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a Program Finance Partner to support the ATD General Manager. The role involves baseline management, direct delivery analysis, government customer interaction, tracking of funding, annual and multiyear budgeting, development of financial forecasts, EACs, and planning scenarios. The candidate will also be responsible for improvements in financial and business processes, serving as a trusted financial advisor to all levels of the Division, and working closely with the Sr Program Finance Manager and Group CFO to ensure a consistent vision and implementation of financial policies and practices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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