Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

TO5 Ruby on Rails Developer

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture is seeking a Ruby Developer for a position in Arlington, VA or Denver, CO. The role involves supporting ongoing web application development using multiple open source frameworks and a continuous integration environment with automated continuous deployments. The developer will work with product owners and colleagues to interpret feature requests and develop software in iterative design-build-test cycles using an Agile development process. Key responsibilities include designing, building, and testing software components using Ruby on Rails, regularly checking code into the continuous integration pipeline, and developing and expanding unit and integration tests. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Sales Repsentative - Future Opportunities

Company: Sleep Number

Location: Washington DC

Posted Dec 20, 2024

Sleep Number is a sleep wellness technology leader that has been improving over 15 million lives with their smart beds for nearly four decades. They are guided by a purpose to improve the health and wellbeing of society through higher quality sleep. The company has a pipeline of talented individuals for their Retail Sales Team and offers world-class customer experience, proven sales process, and career growth opportunities. They provide guaranteed base pay plus uncapped commissions and monthly bonus incentives, most team members will earn a total annual compensation package of $49000-$69000, and offer an extensive benefits package including medical and pharmacy benefits, dental, life and disability insurance, a matched 401k Plan, paid time off, and much more. Safety is a top priority for Sleep Number supporting customers and team members wellbeing, and they are an equal opportunity employer.

Client Service Associate

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries through various channels, assisting with account setup, monitoring compliance, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. Permanent employment is possible after a 3-4 month evaluation period.

REGIONAL SALES MANAGER - FEDERAL DOD

Company: Netskope

Location: Washington, DC

Posted Dec 20, 2024

Netskope, a leading cloud security company, is seeking a Regional Sales Manager-Federal DoD. The role involves prospecting, qualifying, and closing new business with DoD agencies. The ideal candidate should have a proven track record in cybersecurity and networking technologies, with deep knowledge of the US Department of Defense market. Netskope values openness, honesty, and transparency, fostering a fun, supportive, and interactive work environment.

Senior Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos National Security Sector is seeking an experienced Senior Application Development, Technical Lead. The role involves overseeing multiple development teams, ensuring seamless interaction between diverse systems, and maintaining continuous development of a customer-facing intelligence discovery website. The ideal candidate should be technically proficient in both front-end and back-end development, fostering collaboration for integrated and innovative solutions. Key responsibilities include leading cross-functional teams, collaborating with government leads, developing technical strategies, and ensuring compliance with project specifications. The role demands leadership in information security, software development, and maintaining government authority to operate (ATO) for critical platforms.

Director (Enterprise Support Services), MC-2210-3A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Office of the Chief Information Officer (OCIO) within the Department of Administration and Finance, Millennium Challenge Corporation (MCC). The role is equivalent to GS-15 and uses a pay band system, specifically MC-3A. The position requires a federal security clearance, with potential for a recruitment/relocation bonus. The ideal candidate must have at least one year of specialized experience in managing IT operations, serving as a contracting officer representative, and presenting technical information. The resume must clearly document this experience and reflect IT-related competencies. Salary is determined by experience, skill set, and budget availability.

IT and AV Support Specialist

Company: McChrystal Group

Location: Washington DC

Posted Dec 20, 2024

This is a role for a driven early-career professional in IT looking for an opportunity to take ownership over their career, uplevel their experience, work with some of the best and brightest, and provide tangible impact within a company on the cutting edge of their industry. The role is invested in your growth.

Pharmacy Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 20, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in supporting the daily workflow of the pharmacy, ensuring timely and appropriate distribution of drug therapy, and providing excellent customer service to patients. The job requires working knowledge and competency with cashiering processes and procedures, as well as adherence to Kaiser Permanente Cash Security and Compliance standards.

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple Retail is seeking a Specialist to deliver exceptional customer service, build brand loyalty, and create owners of Apple products and services. The role involves understanding customer needs, customizing recommendations, and staying updated on Apple's products, services, and sales processes. The Specialist will also support peers, maintain accuracy, and contribute to an inclusive environment. Minimum qualifications include availability to work flexible hours and reliably attend work. Preferred qualifications include knowledge of Apple products, ability to personalize solutions, work in a fast-paced environment, and demonstrate curiosity and teamwork. The role offers competitive pay, benefits including medical and dental coverage, retirement benefits, and educational reimbursement, and potential for discretionary bonuses or commission payments.

Federal - Data Science Practitioner

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in McLean or Chantilly, VA, is seeking a data professional to manage, architect, and analyze big data. The role involves creating data-driven insights, addressing data acquisition challenges, and contributing to asset offerings. Required qualifications include client-facing experience with federal government customers, big data analysis experience, and Python proficiency. US citizenship is mandatory. Accenture Federal Services is committed to diversity and inclusion.

Sr. Consultant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Associate position focuses on supporting the client's Enterprise Lead Solution, maintaining and improving real-time systems, and developing data-rich reports to measure dealership performance.

Business Manager, Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 20, 2024

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. This role offers a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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