Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Analyst II

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters Special Services (TRSS) is seeking a passionate Analyst with 3+ years of experience in research and analysis. The role involves on-site client support, providing insightful analysis, and using various data sources. The successful candidate will work in a dynamic environment, collaborate closely with teams, and demonstrate personal accountability. Benefits include a hybrid work model, comprehensive wellbeing programs, and opportunities for professional growth. U.S. Citizenship and ability to obtain a national security clearance are essential.

East Region Federal Account Executive

Company: Schneider Electric

Location: Washington, DC

Posted Dec 19, 2024

Schneider Electric is seeking a Federal Account Executive for the East Region. The role involves developing and implementing a business strategy for federal agencies, leading a team of sales professionals, and driving growth. Key responsibilities include creating an annual account plan, understanding the federal landscape, and enhancing customer engagement. Qualifications include extensive federal sales experience, account management expertise, executive engagement skills, relationship building, collaboration, strong communication, technical proficiency, and a willingness to travel. Schneider Electric offers a competitive salary, comprehensive benefits, and a commitment to diversity, inclusion, and sustainability.

Overnight Quality Control Clerk for Amtrak - Washington DC Union Station

Company: Aramark

Location: Washington, DC

Posted Dec 19, 2024

The QC/WIMS Clerk role at Aramark involves processing transactions, conducting Quality Assurance for product orders, and delivering excellent customer service. The hourly rate is $21.00, with potential for adjustments based on skills, experience, and market factors. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. Responsibilities encompass data entry, QA verification audits, problem-solving, and assisting with purchasing processes. Key qualifications include strong communication skills, ability to work in a fast-paced environment, basic computer skills, and team collaboration. The role requires flexibility for rotating schedules and physical demands such as lifting up to 50 pounds.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Senior Sales Executive, Mid-Law (Long Island & NY)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Senior Sales Executive for a role based in Long Island, NYC area. The role involves selling WestLaw, Practical Law, CoCouncil, and other products to the legal community within an assigned territory. The ideal candidate should have 5+ years of successful sales experience, a 4-year college degree, and working knowledge of sales concepts. Proficiency in MS Office, internet, and West products is required. The role offers a comprehensive benefits package, flexible work-life balance, and opportunities for professional growth. Thomson Reuters is committed to equality, diversity, and inclusion.

Senior Sales Executive, Mid-Law (Nashville)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Senior Sales Executive with at least 5 years of experience in a consultative selling environment. The role involves driving results, closing deals, managing relationships, and understanding client needs. The successful candidate will possess strong communication skills, excellent time management, and proficiency in MS Office/Internet. They must have working knowledge of West products, experience selling into large law accounts, and a strong background in the legal profession. The company offers comprehensive benefits, a globally recognized culture, and opportunities for learning and development. The role is remote but requires residency in the TN area and occasional travel.

Cook I

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is seeking a Cook I for a full-time position in Knollwood, WA. The role involves preparing and creating nutritious dishes, serving customers, and reducing food waste. The company values teamwork, adaptability, reliability, and a healthy working environment. Sodexo offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company is committed to diversity and inclusion, fostering an environment where all employees are valued and respected.

Cashier

Company: Kroger

Location: Washington, MI

Posted Dec 19, 2024

The job description is for a Cashier/Checker role in a large grocery chain, Kroger. The primary responsibilities include providing excellent customer service, maintaining a clean and safe environment, processing transactions efficiently, handling various payment methods, adhering to company policies, ensuring food safety, reinforcing safety programs, and staying updated with promotions. The ideal candidate should have customer service experience, stress management skills, effective communication, and basic math knowledge. Kroger emphasizes its commitment to its employees, fostering a supportive work environment that encourages growth and learning.

Senior Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 19, 2024

Palo Alto Networks is seeking a Senior Consulting Director, Digital Forensics & Incident Response for North America. The role involves leading the DFIR consulting practice, managing day-to-day operations, setting strategic direction, and providing world-class reactive cybersecurity solutions. The ideal candidate should have extensive experience in managing consultants, leading complex DFIR investigations, and possess strong technical proficiency in cybersecurity services. They will be responsible for driving innovation, ensuring service quality, and fostering a culture of excellence. The compensation is competitive, ranging from $236,000 to $275,000 per year.

Staff Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is dedicated to improving health care through enhanced human-centric services. The Staff Pharmacist role is crucial in delivering this purpose, focusing on patient safety, professional practice, regulatory compliance, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist leads with empathy, motivates staff, identifies business opportunities, and contributes to a collaborative culture. Required qualifications include an active pharmacy license, no DEA exclusion, immunization certification, and no pending felony charges. Preferred qualifications include a Bachelor of Science in Pharmacy or Pharm. D. degree. The pay range is competitive with additional benefits like bonuses, retirement plans, and health benefits.

Building Automation Systems Sales Professional

Company: Schneider Electric

Location: Washington, DC

Posted Dec 19, 2024

Schneider Electric is seeking a Building Automation Systems Sales Professional for its SE Federal division. The role involves selling Schneider Electric's BAS solutions to federal government agencies, contractors, and end-users in the D.C., Northern VA, and MD geographies. The successful candidate will build and maintain relationships, promote the EcoStruxure™ for Buildings value proposition, and drive new sales opportunities. Minimum qualifications include a Bachelor's degree in engineering or business, 2-5 years of solution sales experience, and strong presentation skills. Schneider Electric values diversity, inclusion, and ethical practices.

PR Manager/ Senior PR Manager, Corporate

Company: Apple

Location: Washington, DC

Posted Dec 19, 2024

Apple's communications team is seeking a Public Relations Manager or Senior Public Relations Manager to drive strategy and execution of corporate PR programs. The role involves managing press relations, crisis communication, and requires a strong work ethic, passion for technology, and excellent communication skills. The compensation range is between $129,400 and $242,400, with additional benefits and stock programs. Apple is committed to inclusion and diversity.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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