Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Grill Cook

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

Sodexo is seeking a Grill Cook for Howard University, offering full-time or part-time positions with a pay range of $21.15 per hour. The role involves preparing and presenting a variety of hot and cold food items, adhering to recipes, and ensuring customer service. Successful candidates should be team-oriented, adaptable, reliable, and promote a healthy work environment. Sodexo provides a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric health care. The role involves delivering compassionate care, managing prescription tasks, and ensuring regulatory compliance. Successful candidates will demonstrate accountability, caring, collaboration, innovation, and integrity. The position offers career growth opportunities and a comprehensive benefits package. The required qualifications include being at least 16 years old, and licensure requirements vary by state. Preferred qualifications include previous pharmacy, retail, medical, or customer service experience, and PTCB National Certification. The pay range is $18.25 - $27.00.

Supervisory Interpreter

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 20, 2024

The job is in the Interpreting Division of the Department of State, handling complex assignments for high-ranking officials. Duties include supervising subordinates, managing interpretation projects, serving as lead interpreter for senior officials, maintaining a roster of interpreters, and advising management on various issues. Requirements include U.S. citizenship, Top Secret security clearance, passing a Language Proficiency Test, and E-Verify check. Applicants must have 1 year of specialized experience in translation, interpretation, or related work, and experience leading a team and managing projects. Proficiency in a foreign language and understanding of contemporary politics, economy, and international relations are essential.

GIS Analyst (TS/SCI Required)

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a GIS Analyst to work remotely in the Washington D.C. Metro Area. The role involves analyzing and providing conflated information associated with Foundation feature data, maintaining and updating customer map and chart data, and geographic information. The candidate must have a high school diploma, active TS/SCI with the ability to obtain and maintain TS/SCI/Polygraph, and demonstrated experience with GIS software including ArcGIS Pro and QGIS. The position offers a pay range of $50,050.00 - $90,475.00.

Information Technology Program Manager

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 20, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking an Information Technology Program Manager for a proposal effort. The role involves managing software and hardware configuration changes, leading teams through crisis management, and ensuring applications remain secure and compliant. The ideal candidate should have at least 10 years of IT program management experience, DoD Directive 8570, IAT III or IAM III certification, and an active TS with SCI eligibility. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Tableau Account Executive, Public Sector (Department of Health and Human Service)

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI and CRM, is seeking a Tableau Account Executive for the Public Sector, specifically the Department of Health and Human Services. The role involves selling the entire Tableau platform, building relationships with key stakeholders, and driving customer satisfaction. The ideal candidate should have 7-10+ years of sales experience, preferably in federal civilian agencies, and a strong focus on execution and urgency. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Senior Cybersecurity and Privacy Counsel (Senior Assistant Vice President)

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Senior Counsel-Senior Assistant Vice President for the Cybersecurity and Privacy Legal Division. The role involves providing legal support and advice to the Chief Information Security Office and the Enterprise Business Resiliency Office. Key responsibilities include offering legal advice on complex matters such as information security, third-party risk management, incident response, privacy, and data security. The ideal candidate should have 4+ years of law experience, active state bar membership, and understanding of global financial services cybersecurity laws, regulations, and best practices.

Specialty Real Estate Finance (SREF) Portfolio Management Senior Manager

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Commercial Real Estate - Specialty Real Estate Finance (SREF) Portfolio Management Manager. The role involves managing a portion of the SREF loan portfolio, leading a team of portfolio managers, and engaging with stakeholders and internal partners. Key responsibilities include managing and developing a team, executing control procedures, working with various teams for loan asset management, ensuring loans are appropriately hedged, and driving operational efficiency. The ideal candidate should have 6+ years of Commercial Real Estate Portfolio Management experience, strong analytical skills, and excellent communication abilities.

Resident District Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

SodexoMagic is seeking a Resident District Manager for student nutrition operations in the District of Columbia Public Schools. The RDM will oversee 49 schools, managing operations, financial goals, and teams. The ideal candidate should have strong leadership, financial acumen, and communication skills. The role involves strategic planning, HR functions, and client relationship management. A Bachelor's degree and at least five years of management experience in school nutrition programs are required. Sodexo offers competitive compensation, benefits, and opportunities for career growth.

Senior Developer/AEM Admin

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a Senior Software Developer for a long-term engagement with the Internal Revenue Service (IRS). The role involves software development, debugging, and addressing customer queries. The ideal candidate will manage entire projects, ensuring smooth progress through the full development lifecycle. Leidos offers a robust benefits package and a dynamic work environment. The position is fully remote, but candidates in the DMV area are preferred for occasional in-person collaboration.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

Director, Account Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Director, Account Specialist role is crucial for leading a team of Managers and Account Specialists, ensuring customer satisfaction, and meeting performance metrics. Key responsibilities include collaborating with senior leadership, mitigating risks, monitoring industry trends, and analyzing customer data. The ideal candidate should have 10+ years of relevant experience, excellent communication skills, and proficiency in CRM software.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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