Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Facility Operations Manager

Company: The Kennedy Center

Location: Washington, DC

Posted Dec 19, 2024

The Kennedy Center, located in Washington D.C., is the nation's cultural center and a memorial to President John F. Kennedy. It presents diverse performances and houses the Washington National Opera and National Symphony Orchestra. The Center values its employees' diverse perspectives and skills, fostering a safe, transparent, and replenishing workplace. It offers comprehensive benefits, including discounted tickets, retirement plans, commuter programs, and flexible work arrangements. The Facilities Management Office maintains the Center's 1.6 million square feet across 17 acres, including complex HVAC systems, elevators, escalators, restrooms, doors, mechanical rooms, chandeliers, and art collections. The Facility Operations Manager, with 8-10 years of experience and a relevant degree, oversees facility operations, contracted services, and visual arts collections, ensuring a well-maintained campus and effective service delivery.

$300K potential for CRNA's in a Northern VA/D.C. Suburb - $90K Signing Bonus/ No Call CPH# JOB-3003365

Company: CompHealth

Location: Washington, Washington, D.C.

Posted Dec 19, 2024

A full-time CRNA opportunity is available in a Northern VA/Washington, D.C. suburb with a reputable private anesthesia group. The position offers competitive salary, $90K signing bonus, and profit sharing. It features a great work-life balance, long-tenured staff, and easy access to metropolitan amenities.

Industry Sales Specialist - Retail & Manufacturing

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking an Industry Sales Specialist to enhance its presence and market growth in the Retail and Manufacturing sectors. The role involves maintaining deep industry knowledge, collaborating with product and marketing teams, and developing sales strategies. The ideal candidate should have a Bachelor's degree, 10+ years of broad business experience, and industry-specific knowledge in retail and manufacturing. They should possess strong leadership, customer focus, and solution selling skills. Thomson Reuters offers a comprehensive benefits package, including wellbeing, learning & development, social impact, and purpose-driven work.

Sr. Systems Administrator

Company: Leidos

Location: Washington, DC

Posted Dec 19, 2024

The Leidos National Security Sector is seeking a Senior Systems Administrator for a position at the Pentagon. The role involves supporting the G2 Army MI Enterprise / SENTINEL program, providing IT services, and managing Microsoft server infrastructure. Key responsibilities include administering Active Directory services, integrating new technologies, and leading projects. The ideal candidate should have a Bachelor's degree with 8+ years of experience or a Master's degree with 6+ years of experience, along with an active DoD TS/SCI security clearance and relevant certifications. Advanced skills in Windows Server 2019 and Microsoft Azure are required. Preferred qualifications include knowledge of various systems and tools, understanding of help desk ticketing tools, and advanced PowerShell skills.

NP Nurse Practitioner for Anticoagulation - East of Cascades in Washington - Relo CPH# JOB-3004348

Company: CompHealth

Location: Wenatchee, Washington

Posted Dec 19, 2024

A regional health system in Washington state is recruiting Advanced Practice Providers (PA or NP) with anticoagulation experience for full-time, permanent positions. The role involves providing care both in-clinic and in-home, with an emphasis on building patient-provider relationships. The community offers a relaxed lifestyle, easy access to natural surroundings, and good schools. CompHealth is facilitating the recruitment process, offering services such as salary negotiation, interview coordination, and license assistance.

Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Dec 19, 2024

Bozzuto is a company that values community, inclusivity, and professional growth. They seek a Maintenance Manager with extensive experience in facilities and residential building maintenance, and a strong commitment to their core values. The role involves leading by example, hiring and developing teams, ensuring resident satisfaction, managing maintenance issues, and maintaining building efficiency. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement, fostering a supportive work environment.

Corporate Sales Enablement Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is hiring a Corporates Sales Enablement Specialist. The role involves delivering training programs, tools, and resources to support sales teams. Key responsibilities include providing subject matter expertise, executing sales strategies, assessing sales process effectiveness, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of sales experience, strong project management skills, and proficiency in Excel and PowerPoint. Benefits include comprehensive wellbeing plans, a culture of equality and diversity, and opportunities for learning and development.

Configuration Manager - Dulles Location

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 19, 2024

The job description is for a Configuration Management (CM) role in a developmental and operational environment. The role involves creating and maintaining configuration baselines, using automated CM tools, and implementing CM disciplines throughout the system's life cycle. The position requires six years of CM experience, a Bachelor's degree, and additional CM experience may be substituted for a Bachelor's degree. The role also includes defining and implementing hardware and software configuration management processes, utilizing CM tools, and serving as an advisor to the Change Control Board. The job offers a full-time salary range of $131,331 to $223,309 and various employee benefits.

Retail Manager 2

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is hiring a Chick-fil-A Retail Manager 2 for Howard University in Washington, DC. The role involves managing day-to-day operations in high-volume quick-service retail locations and food trucks, ensuring top culinary performance and high student satisfaction. The successful candidate should have strong leadership skills, food management experience, and a passion for customer service. Sodexo offers a comprehensive benefits package and values diversity and inclusion.

Product Sales Specialist-Risk

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Product Specialist to enhance their presence and market growth in Risk product lines for corporate customers. The role involves maintaining deep knowledge of industry trends, challenges, and competitive landscape, and supporting the development of training programs for account managers. The candidate will also participate in customer meetings, understand business needs, and present tailored solutions. Collaboration with sales, partnership, and alliance teams is required for GTM campaigns and product marketing. The ideal candidate should have 15+ years of broad business knowledge, product knowledge, and a customer-centric mindset. Thomson Reuters offers comprehensive benefits, a globally recognized culture, and opportunities for learning and development.

Sr. Sales Executive, Public Safety (Texas & Oklahoma)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Senior Sales Executive with 4-5 years of direct field sales experience, preferably in government markets, to join their Government Risk & Fraud Public Safety team. The role involves driving sales with new customers and growing existing revenues. Key responsibilities include achieving sales quotas, maintaining a sales pipeline in Salesforce, conducting customer meetings, and demonstrating products. The company offers a comprehensive benefits package, flexible work environment, and opportunities for professional growth.

Branch Operations Lead - Minnesota Ave - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 19, 2024

The job posting is for a Branch Operations Lead Trainee in Branch Banking. The role involves collaborating with the Branch Manager and employees to ensure accurate and efficient customer transactions, while maintaining a welcoming and friendly service. The successful candidate will help customers make the most of their money through education and advice, tailored to their financial needs. Key responsibilities include setting the branch environment for an exceptional customer experience, engaging with clients, managing cash devices, and supporting the Branch Manager in all aspects of branch operations. The ideal candidate should be detail-oriented, organized, and able to multi-task, with a dedication to following policies and procedures. Preferred qualifications include demonstrated ability to connect with customers, influence team members, and have some experience in branch banking or related fields. The company, Chase, is a leading financial services firm committed to creating engaged, lifelong relationships with customers and promoting diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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