Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Intelligence Operations Advisor

Company: Amentum

Location: Washington DC

Posted Dec 18, 2024

Amentum is seeking Intelligence Operations Advisors to support their Client in the Northern Virginia area. The position requires a Bachelor's degree and at least 12 years of relevant professional experience. Familiarity with cable writing, classified databases, and targeting tools is required. Strong briefing and writing skills, as well as the ability to work well with teams or individually, are also necessary. A high level of US Government clearance is required at the time of application. Desired qualifications include customer operations certification, overseas experience, and experience in Intelligence Operations Analysis, Support to Field Operations, and identifying targeting leads through the exploitation of all-source databases.

Pricing Analyst

Company: Momentus Technologies

Location: Washington DC

Posted Dec 17, 2024

Momentus provides industry-leading event and venue management software, offering leading-edge SaaS technology that provides a 360-view of their business, allowing them to cut costs, save time, and increase revenue. They are used by top shows, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. They offer a fast-paced, exciting environment with career opportunities and the chance to make a direct impact on their product and customers.

FOIA Analyst, JM-Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

The job posting is for a Senior FOIA Analyst at DarkStar Intelligence in McLean, VA. The ideal candidate will be responsible for reviewing, assessing, and responding to public and official requests for the release of classified and sensitive ODNI information under FOIA PA or MDR. The role requires stringent enforcement of privacy laws and regulations, including ensuring public accessibility of cleared information and safeguarding personal data. The position also involves assisting lawyers in litigation support, maintaining case databases, and developing and delivering training on FOIA and privacy processes and policy.

Cyber Incident Manager

Company: BCMC

Location: Washington DC

Posted Dec 17, 2024

BCMC is seeking a Cyber Incident Manager to support a US Government customer in providing onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks. The role involves investigating breaches, developing mitigation plans, and assisting with service restoration. The ideal candidate should have US Citizenship, an active TSSCI clearance, and be able to obtain DHS Suitability. They should have 5+ years of directly relevant experience in cyber incident management or cybersecurity operations.

Administrative Assistant & Office Manager

Company: Telesat

Location: Washington DC

Posted Dec 17, 2024

Telesat is a leading global satellite operator with a 50-year history of providing reliable and secure satellite-delivered communications solutions. They are set to revolutionize global broadband connectivity with their revolutionary Low Earth Orbit (LEO) satellite network, Lightspeed, scheduled for 2027. The company's state-of-the-art fleet includes 15 GEO satellites and one Phase 1 LEO satellite. They are currently hiring an Executive Assistant for their Bethesda MD office.

Senior Systems/Hardware Engineer

Company: Azenta Life Sciences

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Systems Hardware Engineer at Azenta Life Sciences. The company is a global leader in the life sciences space with a focus on automated bio sample management solutions and genomic services. The role involves leading and contributing to hardware design, including complex electromechanical mechanisms and drive systems, from initial concept to manufacturing and field support. The position is individual contributor level with opportunities for mentoring and growth into a management role.

Azure IaaS Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking an experienced Azure IaaS Engineer to be part of a dynamic team designing, implementing, and transitioning a government customer to the Microsoft Azure platform. The candidate will be responsible for operational support and service delivery of managed enterprise services, working on service delivery initiatives that improve availability and performance. The role requires expert knowledge of Windows Server Operating Systems deployed in Azure IaaS, SaaS, PaaS, strong scripting and PowerShell skills, and experience managing the Azure platform using Intune. The candidate should have ITILv3 or v4 Foundations certification, previous DHS or DoD experience, and other handson Microsoft Windows administrator certifications.

Contract Specialist

Company: Management Sciences for Health

Location: Washington DC

Posted Dec 17, 2024

The Contracts Specialist plays a critical role in advancing MSH's mission of working shoulder-to-shoulder with countries and communities to save lives and improve the health of the world's poorest and most vulnerable people by building strong resilient sustainable health systems. The Contract Specialist provides award management and compliance support under the primary supervision of the Senior Contracts Officer and has primary responsibility for daily award administration of small and medium size awards instruments where MSH is the prime contractor/recipient or MSH is the subcontractor/subrecipient of an award. The Contract Specialist adheres to MSH's Code of Business Ethics and Conduct, Donor Regulations, and MSH Standard Operating Procedures in all activities and works in accordance with MSH's policies and procedures.

Passport Support Associate III

Company: CGI

Location: Washington, DC

Posted Dec 19, 2024

CGI Federal is seeking experienced Support Associates for the Special Issuance Agency. The role involves operating equipment, preparing and mailing passport documents, and interfacing with applicants. Required qualifications include a Bachelor's Degree, general office experience, proficiency in Microsoft Office, and the ability to maintain accuracy and security awareness. US citizenship and Public Trust clearance are mandatory. CGI offers benefits and a collaborative work environment.

Application Suite Technical Lead

Company: Leidos

Location: Washington DC

Posted Dec 18, 2024

The Leidos National Security Sector is seeking an experienced Application Suite Technical Lead for a critical Intelligence Community customer. The role involves leading a team to design and develop a new comprehensive microservice-based application suite for the customer. The ideal candidate should be proficient in both frontend and backend development and have experience in fostering collaboration between teams. The position requires leadership, a hands-on approach to researching, developing, deploying, and achieving government authority to operate. The role is in anticipation of an upcoming contract award.

Public-Private Talent Exchange Specialist, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 17, 2024

DarkStar Intelligence is seeking a highly skilled PublicPrivate Talent Exchange Specialist JM Senior to support a federal government client in Bethesda MD. This full-time onsite role requires a TSSCI CI Poly clearance and involves providing administrative support, tracking program status, performing research, vetting private industry partners, reviewing nominations, updating documentation, creating talking points, and coordinating with 18 IC agencies and private industry partners. The minimum qualifications include a BABS and 3+ years of experience or no degree and 9 years of experience, TSSCI with Poly level clearance, strong communication skills, familiarity with program management processes, and proficiency with Microsoft Office suite.

IT Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 17, 2024

Rhythm is seeking a seasoned IT Manager to build the IT foundation for reliable and secure patient care. The role involves leading IT compliance initiatives, managing end-user IT requests, and enhancing safety, security, and productivity. The candidate will also lead the development of a security improvement plan, build a proactive IT support model, and train end-users on IT security best practices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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