Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Staff Engineer, Operations-Associate Experience Portal, Content & Search

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking a Senior Staff Engineer Operations to guide the strategy and engineering work within the Associate Experience Portal team. The ideal candidate will have strong experience in CMS delivery, search solutions, and project management. The role involves building solutions with complex systems and tooling, collaborating with engineering peers and business stakeholders, and reporting on progress for key projects.

Project Manager

Company: TDI (Tetrad Digital Integrity)

Location: Washington DC

Posted Dec 11, 2024

Tetrad Digital Integrity TDI is seeking an experienced IT Project Manager to support the legislative branch of Congress in their transition. The position requires managing multiple projects using Agile techniques and Clickup, working with the PMO Lead, and leading communication across various stakeholders. The candidate should have a Bachelor's degree in a related field, 5+ years of IT project management experience, and a PMP certification. Preferred qualifications include a Certified Scrum Master certification and Agile project management experience.

Outside Sales Specialist

Company: Audicus

Location: Washington DC

Posted Dec 11, 2024

Audicus is an innovative healthtech company looking for an experienced Outside Sales Specialist to join their mission-driven team. The role involves engaging in-store customer traffic, educating potential customers about their hearing solutions, and building relationships through multiple touchpoints. The company offers a competitive salary, commission, and benefits package. They are focused on building a diverse and inclusive workforce.

Senior Manager, Engineering Operations-Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a job opening for a Senior Manager of Engineering Operations at GEICO. The role involves managing content management systems, leading a team, and delivering projects on time and within budget. The ideal candidate should have experience in program and project management, content management, and business acumen. The position requires strong communication skills and the ability to work with various stakeholders. The annual salary range is $13,000,000 to $26,000,000.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Project Manager (REF1727B)

Company: Citizant

Location: Washington DC

Posted Dec 11, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The Project Manager position offers a salary range of $150,000 to $175,000 annually, with responsibilities including project leadership, team management, data governance, and compliance. Qualifications include at least 10 years of experience in Federal IT Transformation, Enterprise Architecture, Data Management, and Governance. US Citizenship and DHS Public Trust clearance are required.

Sales Engineer, Data

Company: Resonate

Location: Washington DC

Posted Dec 11, 2024

Resonate is a marketing and advertising technology company that uses cutting-edge technology to gather real-time survey data and insights on over 230 million consumers and their online behavior. They have developed a unique way to identify, understand, and engage highly targeted audiences by uncovering 13,000 individual attributes that identify their underlying values, beliefs, and motivations. The company seeks a Sales Engineer to represent the technical capabilities of their platform and help sell their solutions to brand marketers.

Principal Director - GEOINT Futures Office

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 11, 2024

The Aerospace Corporation is seeking a Principal Director for their GEOINT Futures Office. The role involves leading and managing pathfinder acquisition support efforts, providing technical leadership, and working closely with the government leadership team to identify and solve technical challenges. The successful candidate will be expected to drive engagement and retention of talent, ensure timely reporting of program information, and maintain understanding of current and future customer needs.

Capture Strategist

Company: Govini

Location: Washington DC

Posted Dec 12, 2024

Govini is seeking a Capture Strategist to join their GotoMarket team and create compelling proposal submissions for competitive wins in the federal market. The role involves working crossfunctionally to assemble internal teams, advise on persuasive writing techniques, and ensure proposals convey proper key messages, value propositions, and differentiators. The ideal candidate should have experience in end-to-end capture and proposal management, strong understanding of the federal acquisition process, excellent communication skills, and previous experience writing proposals for a SaaS-based company.

Assistant Service Manager

Company: Van Metre Companies

Location: Washington DC

Posted Dec 11, 2024

Van Metre is seeking a candidate to fill an Assistant Service Manager position at their Woodland Park Apartments in Herndon, VA. The role involves overseeing all aspects of maintenance, expense control, scheduling, preventative maintenance, and ensuring completion of service tickets. The ideal candidate should have 4+ years of maintenance experience, EPA Type II or EPA Universal Certification, and a valid Drivers License. The position offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Senior Sales Manager - MassMutual

Company: MGM Resorts International

Location: Washington DC

Posted Dec 12, 2024

The job posting for Senior Sales Manager at MGM Resorts International is seeking an enthusiastic individual to create unique and showstopping experiences for guests. The primary responsibility is to identify and secure group bookings, drive Rooms and Catering revenue, and maintain an understanding of property meeting space outlets and venue capabilities. The ideal candidate should be proficient in PC software, have excellent customer service skills, and be able to communicate effectively in English. The job offers wellness incentive programs, access to company discounts, free meals, and healthcare benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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