Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Engineer (Solutions Architect), Public Sector

Company: Synack

Location: Washington DC

Posted Dec 10, 2024

The text is about a job posting for a Solutions Architect in the Public Sector team at Synack. The role involves driving acquisition of new logos and growth in existing accounts, as well as participating in industry thought leadership activities. The ideal candidate should have technical knowledge of the security testing field, product expertise, and strong writing skills. They should also be creative, innovative, and able to distill research for different stakeholders.

Principal Consultant

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people truly believe in what they are doing, and where individual choices, freedom, and diversity are valued. The role of a Retail Consulting Principal is highlighted, which involves providing innovative solutions and driving impactful change within the retail space. The company offers competitive benefits, including health, dental, vision, life insurance, and disability plans, as well as a 401k plan and paid holidays.

Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 10, 2024

The text describes a detailed job description for an administrative and document services role at Hogan Lovells. The role involves creating and editing documents, providing administrative support, and maintaining client contact information. The position requires working independently, meeting deadlines, and adhering to firm policies. The role also involves customer service, initiative, accountability, work management, communication, teamwork, and technology skills. The position is a full-time role with flexible hours and overtime opportunities. The salary range is $78,200 to $88,500.

IT Support Technologist II

Company: CAE

Location: Washington DC

Posted Dec 10, 2024

The Service Desk Technology Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests. The role involves leading incidents and requests to resolution, developing Service Desk process and workflows, providing communication plans to customers, and contributing to the Change Management Process. The ideal candidate should have extensive experience with hardware and software platforms, excellent customer service skills, and knowledge of Microsoft Active Directory, Office 365, TCPIP networking, and related network services.

IT Help Desk Support Specialist

Company: CSA - Careers

Location: Washington DC

Posted Dec 10, 2024

The job posting is seeking a highly skilled IT Help Desk Support Specialist to provide installation, maintenance, and hardware and software troubleshooting for various IT equipment at the Washington Navy Yard. The specialist will also support network connectivity, mobile technology, and CAC deployment. The role requires a clearance, bachelor's degree, and four years of technical experience. The successful candidate will be part of an award-winning team and will have the opportunity to build a long and successful career.

Enterprise Sales Director - Healthcare (Provider)

Company: ServiceNow

Location: Washington DC

Posted Dec 10, 2024

ServiceNow is a global market leader in AI-enhanced technology, providing an intelligent cloud-based platform to help organizations find smarter, faster, and better ways to work. They are looking for a direct Sales Executive to build a team, drive sales strategy, and support field sales teams in closing opportunities. The role requires extensive track record of new business sales success, strong strategic thinking, and the ability to build long-term strategic and senior-level relationships.

Engagement Manager

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people are passionate about what they do, and where individual choices and freedom are valued. The company is also described as a place where imagination is at the heart of every decision, and where a true Fractalite is someone who empowers imagination with intelligence. The company has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Sr. Software Engineer - Applied AI (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Senior Software Engineer position at GEICO. The role involves leading the development of AI product features, integrating AI models into customer-centric applications, and working with AI researchers and data scientists. The ideal candidate has extensive experience in software development, open-source frameworks, and cloud services. The position offers a competitive salary and benefits package.

Senior Accountant (Level 5)

Company: Core One

Location: Washington DC

Posted Dec 10, 2024

The text describes a job position for a Senior Accountant in the US Government's Northern Virginia area. The candidate will be responsible for financial strategic and operational advice, financial reporting, internal controls, and financial data integrity. The position requires a current TSSCI with polygraph clearances and a degree in Accounting. The candidate should have at least 11 years of professional accounting experience and be a Certified Public Accountant (CPA) or MBA.

Systems Support Engineer I

Company: Red River

Location: Washington DC

Posted Dec 10, 2024

The Systems Support Engineer role at Red River Managed Services involves providing direct support to internal team members and customers, handling incoming calls and tickets, performing system analysis, and maintaining accuracy in reporting. The ideal candidate should possess collaboration, creativity, empathy, integrity, judgment, purpose, resiliency, and selflessness skills. They should also have experience in incident and problem management, ticket handling, escalation, performance monitoring, advanced IT troubleshooting, technical run book creation, and maintenance. The role requires a BS degree, previous technical support success, and IT hardware/software knowledge. It also requires a SECRET security clearance.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Dec 10, 2024

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. They connect people looking to order food and other goods with people interested in selling and delivering them. Wolt develops a wide range of technologies and operates its own grocery stores. Their mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. They value diversity, equity, and inclusion and aim to offer equal opportunity for everyone to work with them. The company offers a wide range of job opportunities, including a Courier Communications Associate position, which involves crafting and optimizing courier engagement content, maintaining web pages, streamlining processes, and more.

Autonomous Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 11, 2024

The Aerospace Corporation is seeking a full-time Autonomous Systems Engineer to contribute to advanced autonomy research and provide direct program support on various vehicles. The position requires a Bachelor's or Master's degree in a STEM field, at least 2 years of professional experience, and experience with mechanically oriented engineering principles and software or electronics. The ideal candidate should have a background in autonomous systems or robotics and be able to communicate complex technical issues to staff and customers with limited engineering background.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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