Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Contracts Specialist

Company: Intact Technology

Location: Washington DC

Posted Dec 14, 2024

Intact Technology is seeking a Senior Contracts Specialist to join their team. The role involves supporting commercial and government contract and subcontract management activities, ensuring compliance with government regulations, and collaborating with internal teams. The successful candidate will have a Bachelor's degree in Business Administration or a related field, a minimum of 5+ years of experience as a Contracting Specialist, and strong knowledge of government procurement regulations.

Scrum Master (Hybrid Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 14, 2024

The job posting is for a Scrum Master Hybrid Schedule in the Information Technology category. The role requires 12+ years of experience in leading agile teams, process quality improvement, and change management. The team will deliver working software products through the agile SAFe methodology and implement Agile Scrum principles. The position offers a competitive salary range of $94,400 - $198,300.

Sr. Public Relations Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 13, 2024

The text describes a role at Fannie Mae, a company that aims to make a home a possibility for millions of people. The Sr Public Relations Associate Flex Hybrid role involves expanding external understanding of the organization's business performance and strategy, managing media relations, and drafting clear and concise messaging for internal and external distribution. The ideal candidate should have 2 years of related experience, skills in creating visual concepts, editing content, and presenting information, and a bachelor's degree in English Journalism and Communications or a related field. The role also requires experience working with print or broadcast media and using software such as Workiva Wdesk, Cision, and Excel.

CLM Functional SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 14, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to apply strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. They offer unlimited professional growth and career possibilities. The job description is for Oracle Contract LifeCycle Management CLM functional SMEs to provide OampM support for an Oracle Federal Financials R12 shared service environment. The role involves supporting the Help desk, documenting trouble tickets, analyzing and resolving problems, providing functional help desk training, and planning cutover activities. The qualifications include 6+ years of functional experience in implementing and OampM support of Oracle CLM, hands-on experience with CLM, solid working knowledge of federal acquisition processes, and update daily work logs. The company is an Equal Opportunity Employer and offers competitive pay, robust benefits, and professional development opportunities.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Dec 14, 2024

The Senior Systems Administrator Engineer works under minimal supervision and performs manual and automated activities to ensure FINRA data centers meet defined quality standards. The job requires reviewing and analyzing process and system specifications, designing, implementing, maintaining, and administering operating systems and system software products. The employee is expected to ensure RAS metrics are sustained and improved, implement and update monitoring tools, and monitor system performance. They should document test plans, test and analyze equipment, and oversee implementation of security guidelines. The role also involves field level hardware repairs, interface with other teams, and document and communicate status in a timely manner.

Systems Support Engineer I (M-F 1130am-8pm)

Company: Red River

Location: Washington DC

Posted Dec 13, 2024

Red River Managed Services is seeking a Systems Support Engineer I to join their team at their headquarters in Chantilly, VA. The candidate will be responsible for working on a team at the Red River Service Desk, handling customer technical support requests and escalation, and maintaining user uptime and improving computing experiences through effective troubleshooting and problem identification. The ideal candidate must have at least one year of IT experience with IT administration and support, Windows desktop administration and management of Active Directory, DHCP, DNS, Office 365, and Intune. Preferred qualifications include a Bachelor's degree in a technical field, CompTIA A+ or Network+ certification, and Microsoft 365 Fundamentals and Administrator certifications.

Strategic Account Executive

Company: Everstream Analytics

Location: Washington DC

Posted Dec 14, 2024

Everstream Analytics is a company that provides risk scores and predictive insights for the supply chain industry. They aim to help global companies turn their supply chains into business-changing market-shifting competitive assets. The company's core values include audacity, grit, optimism, virtue, solidarity, and doing one's best. The Strategic Account Executive role at Everstream involves customer engagement and relationship development, opportunity development, presenting the solution to potential customers, driving commercial negotiations, and overseeing implementation and onboarding. The ideal candidate should have 7+ years of experience in an external sales or business development environment, strong presentation and hunting skills, and experience selling enterprise-wide software as a service solutions.

Systems and Solutions Engineer

Company: Intel Corporation

Location: Washington DC

Posted Dec 14, 2024

Intel Federal LLC is seeking a Systems and Solutions Engineer to lead design analysis and implementation of component-level choices across integrated systems on performance features and cost. The role involves defining systems implementation and integration solutions, delivering end-to-end technical solutions, and collaborating with other teams to analyze next-generation requirements.

Director of Enablement

Company: HHAeXchange

Location: Washington DC

Posted Dec 14, 2024

HHAeXchange is a leading technology platform for home and community-based care, seeking a Director Enablement to drive enablement and market knowledge strategy. The role requires 10+ years of SaaS enablement experience, with a focus on building an enablement function supporting both go-to-market and operational functions in a fast-paced organization. The base salary range for this US-based full-time and exempt position is $160,000 - $175,000.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Dec 14, 2024

The text describes a job posting for a Jewelry Consultant position at Brilliant Earth in Washington DC. The role involves providing exceptional customer service, utilizing sales strategies, and managing a high volume of sales leads. The ideal candidate should be able to work full-time, including weekends, and have a passion for customer service, exceeding sales targets, and attention to detail. The company offers competitive compensation, benefits, and a supportive work environment.

Enterprise Account Manager

Company: Proofpoint

Location: Washington DC

Posted Dec 14, 2024

Proofpoint is a leading cybersecurity company that offers a suite of cloud-based solutions to protect organizations from cyber threats. They are committed to helping their customers protect their greatest assets and biggest risks. The company is seeking a highly motivated Enterprise Account Manager to develop business in Austria.

Client Success Manager - Federal

Company: Juvare

Location: Washington DC

Posted Dec 13, 2024

Juvare is a worldwide leader in emergency preparedness and critical incident management technology. They help government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. They are an AWS partner certified in Public Safety and Disaster Response. The Client Success Manager (CSM) role is to be the primary resource for advice on meeting clients' business or program goals with the use of Juvare solutions, driving client adoption, and ensuring client satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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