Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Care Manager (LCSW) - Inpatient Psychiatry

Company: Lee Company

Location: Washington, CT

Posted Dec 04, 2024

Charlotte Hungerford Hospital is seeking a Master's Degree holder in Social Work (LCSW) for a part-time crisis intervention position. The role involves evaluating and treating patients in psychiatric crisis, collaborating with ED staff, and developing care plans. The hospital offers a supportive environment with biweekly clinical supervision, team huddles, professional development, and a comprehensive benefits package including medical, dental, 401(k), and generous paid time off. The ideal candidate should have experience in crisis intervention, preferably with dual diagnosis, children, adolescents, and geriatric populations.

Management Trainee

Company: Enterprise Mobility

Location: Washington, DC

Posted Dec 04, 2024

Enterprise is currently recruiting for its esteemed Management Training Program, offering a career path with numerous opportunities for growth. The role, located in SW or SE Washington DC, includes comprehensive training, mentoring, and a culture of promotion from within. The compensation package is robust, with a targeted first-year annual compensation of $60,194, plus potential to earn up to $64,000. Benefits include health, dental, vision insurance, life insurance, prescription coverage, a 401(k) retirement plan, and employee discounts. The company, a world-class portfolio of brands, values its employees and provides opportunities for growth. The Management Trainee will learn various aspects of the business, including customer service, sales, marketing, finance, and operations, with a focus on putting customers first.

Catering Manager - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

The Catering Manager position at the Walter E Washington Convention Center is a leadership role responsible for overseeing all aspects of catering solutions and special events. The role involves developing catering solutions, maintaining client relationships, ensuring quality in event planning and execution, and managing a team. The salary range is $70,000 to $75,000, depending on skills, qualifications, and experience. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Qualifications include at least 2 years of experience, preferably in a management or supervisory role, and a bachelor's degree. The role requires excellent communication skills, food handlers and alcohol service certifications, and the ability to stand for extended periods.

Personal Banker

Company: PNC

Location: Washington, DC

Posted Dec 04, 2024

PNC is seeking a Personal Banker for its Brookland branch in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. Preferred qualifications include experience in retail lending, selling, and understanding customer needs. The position requires 3+ years of experience or equivalent education and product knowledge. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more. The base salary range is $46,800.00 - $73,450.00.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting team development, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Sonographer - TPT/Per Diem - Silverdale

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Dec 04, 2024

The job posting is for an Ultrasound Technologist position, requiring at least one year of experience. The role involves providing ultrasound imaging services to patients, preparing ultrasound rooms, and performing high-quality testing. The company is committed to its employees, offering competitive wages with a recent 9% increase. Key responsibilities include diagnostic testing, customer service, ensuring patient and employee safety, and adhering to regulatory requirements. The ideal candidate should have customer service and problem-solving skills, knowledge of radiation safety, and infection control practices. Preferred qualifications include hospital experience.

Chef Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 04, 2024

Sodexo is seeking a Chef Manager for MedStar Washington Hospital Center in Washington DC. The role involves managing daily food production, ensuring Sodexo Culinary Standards, managing food costing and controls, developing menus, and managing inventory. The ideal candidate should have a strong culinary background, excellent leadership and communication skills, previous experience in high volume facilities, and knowledge of Sodexo Food Management System. Sodexo offers a comprehensive benefits package including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 04, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Federal Account Executive

Company: Box

Location: Washington, DC

Posted Dec 04, 2024

Box, founded in 2005 and headquartered in Redwood City, CA, is seeking a seasoned salesperson with 6+ years of experience in Sales, particularly in the Federal segment. The role involves sourcing and closing net new logos within the Federal Government segment, understanding customer challenges, and driving the sales process. The ideal candidate should have a proven track record in closing complex deals, selling to C-level executives within Federal accounts, and experience in ECM, Cloud, or SaaS sales. Box values diversity and inclusiveness, and offers competitive compensation, benefits, and equity. The role requires up to 50% travel and a minimum of 2 days per week in the assigned office.

Grill Cook

Company: Sodexo

Location: Washington, DC

Posted Dec 04, 2024

Sodexo is offering a full-time Grill Cook position with a pay range of $7.25 to $25.79 per hour. The role involves preparing and serving a variety of food items, working in a team, and ensuring a healthy and safe working environment. Sodexo values its employees, offering a flexible work environment, training opportunities, and a comprehensive benefits package including paid time off, health benefits, and retirement plans. The company is committed to diversity and inclusion.

Acquisition Marketing Specialist

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post is seeking an Acquisition Specialist to join their subscriptions marketing team. The role involves executing strategies to increase customer engagement and conversion, collaborating with product teams, and implementing global initiatives to drive growth. The position offers comprehensive benefits, including competitive medical coverage, pension, and paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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