Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Exchange Administrator

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 04, 2024

SkyePoint Decisions, a leading cybersecurity IT service provider, is seeking a motivated Exchange Administrator to support the Department of State. The role involves monitoring, maintaining, and resolving issues with Microsoft Windows Server and Microsoft Exchange Systems on a 24x7x365 basis. The position is hybrid in the Washington, DC office with a schedule of Tuesday - Saturday, 8:30am - 4:30pm. Qualifications include a Bachelor's Degree in a related IT field, 3-5 years of Windows Server and Microsoft Exchange experience, and various certifications. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Senior Financial Accountant

Company: The Washington Post

Location: Washington, DC

Posted Dec 04, 2024

The Washington Post's finance department is seeking an experienced senior accountant for their financial accounting and reporting team. The ideal candidate should be adaptable, intellectually curious, and capable of understanding how various components contribute to the company's mission. Key responsibilities include preparing general ledger accounting functions, variance to budget analyses, and maintaining internal process documentation. The role requires a degree in Accounting, 5+ years of progressive experience, and advanced Excel skills. Preferred qualifications include a CPA or CA designation and experience with specific software. The Post offers competitive benefits and a salary range of $74,000 - $111,000 annually.

Assistant General Manager, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 04, 2024

Equinox Group, a high-growth collective of influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is seeking an Assistant General Manager. The role involves ensuring smooth operational procedures, training and supervising staff, managing inventory, payroll, budget, and maintaining club maintenance. The ideal candidate should have 3-6 years of management experience in a customer service business, preferably in retail and hospitality, with excellent communication skills, financial management experience, and a 4-year college degree. Equinox offers competitive salary, benefits, and commission opportunities, along with a complimentary club membership and perks.

Barista at McCourt School of Business

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $20.92-$21.92, with comprehensive benefits including medical, dental, vision, and retirement savings plans. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines. Aramark is committed to equal employment opportunities and fostering professional growth.

Delivery Project Manager - Google Services

Company: World Wide Technology

Location: Washington, DC

Posted Dec 04, 2024

World Wide Technology (WWT) is a highly recognized company, founded in 1990, with over 10,000 employees and $20 Billion in annual revenue. Known for its world-class culture and generous benefits, WWT is committed to fostering innovation and creativity. The company is currently seeking a Project Manager for its Government Services team within Public Sector. The role involves managing Google Cloud services for a classified Intelligence Community portfolio, including Managed Service Provider (MSP) services. The Project Manager will be responsible for overall program management, ensuring customer satisfaction, and achieving financial objectives. WWT offers a competitive benefits package, including health, dental, vision care, profit sharing, and tuition reimbursement.

Data Scientist (Visa Predictive Models)

Company: Visa

Location: Washington, DC

Posted Dec 04, 2024

Visa, a global leader in payments and technology, is seeking a Technical (Individual Contributor) for its Visa Predictive Modeling (VPM) team. The role involves developing real-time fraud detection models for merchants, leveraging rich data at checkout. Responsibilities include building predictive models, conducting research, improving modeling processes, partnering with cross-functional teams, managing model risks, and addressing client questions. The ideal candidate should have 2+ years of relevant work experience, a degree in a quantitative field, and strong background in machine learning, deep learning, AI algorithms, and big data analysis. Python and SQL proficiency are required. This is a hybrid role requiring 2-3 days in the office per week. The estimated salary range is $116,500 to $164,500 per year.

Health Concierge Ops (Central & Eastern Time Zone)

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is seeking a customer service representative to work in a call center environment. The role involves providing emotional connections with members, answering unasked questions, and educating customers on benefit plan information. The ideal candidate will have excellent communication skills, empathy, and the ability to work in a fast-paced environment.

Outpatient Physical Therapist, On-Call Day, Vancouver

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Dec 04, 2024

The Physical Therapist (PT) is responsible for delivering quality treatment programs to patients of all ages, evaluating their physical status and functional abilities, and developing treatment plans. They coordinate with other healthcare disciplines, integrate discharge planning early, and maintain professional competency through continuing education. The PT also demonstrates time management skills, maintains a clean and safe department, and communicates effectively with patients, families, and colleagues.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Dec 04, 2024

Aramark Student Nutrition is seeking a Food Service Director to manage dining operations, oversee food preparation, and ensure safety and sanitation standards. The role involves leading teams, developing culinary experiences, and managing budgets. The salary ranges from $85,000 to $90,000, depending on qualifications and experience. Benefits include comprehensive health, dental, vision, and work/life resources. Key responsibilities include menu planning, staff management, and maintaining effective client relationships.

Certified Ophthalmic Assistant (40 hours Northgate)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 04, 2024

The job description outlines the responsibilities of an ophthalmic assistant, including assisting medical providers with eye care duties, building rapport with patients, and ensuring patient safety. The position requires knowledge of advanced ophthalmic techniques and procedures, as well as strong communication skills. The ideal candidate will have experience working in an ophthalmology or optometry practice and possess basic life support certification.

ServiceNow.Org Sr Enterprise Account Exec

Company: ServiceNow

Location: Washington, DC / Remote

Posted Dec 04, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Account Executive for ServiceNow.org. This role involves producing new business sales revenue from software licenses, working with prospects and customers in a specific territory. The ideal candidate will have a mission orientation and metrics-driven mentality, with 10+ years of experience in Account Executive roles within the software industry, preferably with experience in selling to Non-Profit organizations. The role involves developing and executing a sales strategy, driving pipeline generation, and cultivating customer relationships. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Receptionist/ Office Assistant

Company: Cooley

Location: Washington DC

Posted Dec 04, 2024

The Receptionist Office Assistant position at Cooley is a critical role that involves establishing effective work relationships with clients, attorneys, and business professionals, while providing exceptional customer service. The role requires meeting assistance, coordinating with various departments, performing routine administrative duties, and maintaining a secure and neat environment. The candidate should be knowledgeable of all personnel and departments, and have experience with Microsoft Office, iManage, and other firm applications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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